Social Security Administration

The people were quite friendly I’m
Not sure why all the comments about them being rude. My only reason for 3 stars was the 3 hour wait. I got there a little before 1030 am on a Tuesday and it was super busy! Bring a book or even some pop corn if they allowed food. Some of the people were pretty funny throwing a tantrum when they got turned away. I will say bring everything you need don’t act surprised when your waiting and get turned away for not having everything the website saids you need to bring! I got married a month ago and brought everything it asked and once I did get called I was done in like 5 minutes.

ABUSE and FRAUD: 250 N 7^th Ave Phoenix, AZ
WINDOW AGENT: Maria Chavez
I went to the Downtown Phoenix office to get my social Security number for the First time and the person at the window was abusive tried to intimidate me with every question.
These people are representatives of this country, an honest and fair land, none of that she reflected.
I understand people have bad days, but she (Maria Chavez) went beyond her extremely bad/​rude attitude, SHE DID NOT SUBMIT MY APPLICATION.
I waited for a whole month for my social security card to arrive and when I called to ask about it, I was told that there was no process filed under my name.
I did not miss any document, and I was not let known of any impediment nor denied anything on the spot.
This has had very serious repercussions in my life, not only the humiliation she put me through but economically, I lost a potential job opportunity because of the lack of the SSN.
I consider this FRAUD, these persons there only to submit your information NOT to make a decision whether you should or not have a SSN based on random factors (how much they hate their job or their lives, your skin color, accent, etc.).
I do not have any ill will against this person, she has probably lived a life full of bad crap, otherwise she would not be so bitter,
I just want to help people not go through the same, please stay away from her, and if any other person is treating you like you are a piece of crap, stop the process and request another person to help you.
Have a beautiful day!

Don’t let the lines scare you. I went after getting married for a name change. I looked on the website for what documents I needed to bring and what form to fill out. I parked just west of the building and showed up on a Tuesday morning 20 minutes before the door opens. Make sure you are in the right line «card services» with the entrance on the west side. There were 30 – 40 people in front of me but I was in, completed my reason for being there and back in the parking lot in less than an hour from when I showed up. If you are nice to them, they are nice to you.

I went today around 11am to get a new Medicare card. The Guards were friendly and gave me advice for checking in at the kiosk. From the kiosk I received a number that was called within 2 minutes. This was the check in verification that was just a few questions. After that my name was called within 15 minutes. I explained my need in detail to the MOST HELPFUL PERSON, Mrs. Milliones, who had me complete the appropriate one page paperwork while she hunted down additional information I will need in the future based on my situation. I was in and out within 45 minutes.
I had brought a dose of patience, water, snacks and a book preparing for a long stay. No need!

Do your research online to ensure that the SSA office you are going to can perform the task you want. There were offices closer to my home, but either they didn’t provide the service or their hours are limited. With regard to the office on 7^th Ave — parking — as you head north on 7^th Ave be prepared to turn left just after Washington Street, but before Van Buren. I’m here on a Wednesday afternoon and the lot is empty… there is free parking to the west of the SSA building… I pulled right in. To get a social security card, the entrance is on the west side of the building as well.
Not kidding when I say it literally took me less than 10 minutes to get a replacement SSN ID card (ordered…they don’t hand them to you here.). I brought the appropriate documentation, took the elevator to the second floor, was told to turn off my cell phone ringer by the security guard, he checked my purse and I was directed to the self check-​in kiosk. After a very brief checkin there, I took my number printout and sat down. My number was called within probably two minutes. Handed the lady the ticket, she verified my ID and asked a few personal questions to ensure I knew the answers (of course, under threat of prison time for perjury etc), I verified the printout of the information she typed in her computer and I was done. Viola! It may very well be a world record. Anyway, it’s important to write good reviews when people are doing a good job and this is the best experience I’ve ever had with the Social Security Administration. It was quick and the last who assisted me was pleasant and proficient. Yay and thank you SSA ’cause I drove close to 60 miles to get here. Thanks for not wasting my time!

Not that you probably have any choice as to where you go, but the customer service here is deplorable. Left hand doesn’t know what the right is doing. I’ve been there twice to get my immigrant husband a SSN and was given incorrect information the first time and the second time, was accused of lying about what I’d heard the first time. This was not a case of me being unprepared or not «having my crap ready.» I am just so tired of waiting around on those horribly uncomfortable chairs for 2 hours, while they have a whopping 5 of 18 windows open, just to be told that I have to come back next week.
fwiw the woman at window 6 was very nice and helpful even if she didn’t know what she was talking about. Cross your fingers and pray you don’t get that rude mess at window 17; she refused to even entertain the idea that she *could* help us.

It’s the social security office. Need I say more??? Lines and more lines and no offense probably the only legal citizen there. The price of being a female, getting married and having to change my last name. Why can’t we do this online yet? Oh yeah, AZ has in the top 5 states of identity theft. :-(

I love how this place had 5 windows out of 18 open when I arrived at 12:30 & now at 2 there are 8 open windows and I bet the closer to 5pm it gets the more windows will open. Such BS! They need more employees so it’s not a 3hr wait to just get a SSC replaced!!! #NeverAgain

Horrible place. The lines are rediculously long. People can’t keep their stories straight. Overall crappy service. I wish it wasn’t a government institution.

People who hate their job work here. Parking is horrible and be prepared to wait… a really long time. Come as early as possible because you’ll probably be here all day. Good luck. Via con Dios.

Went to the Social Security office in Mesa to get a replacement card. When I got there found out that they no longer do that. I had a choice of going up to Tatum in north Phoenix or this office in downtown Phoenix. You have got to be kidding! With a large county like Maricopa and there are only 2 locations to get social security cards!!!
So, I drove from the Mesa social security office to this one in a sketchy neighborhood in inner city Phoenix. The only pro was that they did have free parking. The department for social security cards is on the second floor. There is a security agent to search your purse. You enter option 1 in the kiosk to get a numbered ticket and start you MVD style wait. They call you by the number on your ticket. There were 18 windows but less than half of them were open. After a 20 minute wait I was called to a window with a young man who looked like he would rather be anywhere but at that window.
I had all of my required documentation and already had the application for a new card filled out. They don’t actually issue any social security cards here – they just give you a receipt and tell you that your card will be mailed snail mail to your home in about 2 weeks.
I was very glad to get out of there.

Got there early and had my paper work and documents ready, I was in and out in under 10 minutes and everyone was polite and pleasant!

Oh how I love being treated like livestock by the government. Favorite thing ever. Despite the typical attention you would expect from a place that’s run like the MVD (or really any government establishment), the Phoenix Social Security Administration really wasn’t too terrible. Arriving before noon is your best bet and bringing a book or something to do while you’re waiting is highly recommended, considering you’ll most likely be there for at least an hour. Getting there early also helps you to avoid having to sit near an abandoned dirty diaper or someone with 3 young kids running around unsupervised. If you have a bag, they will search it, but I wasn’t treated like a potential terrorist (see: TSA), so I can’t complain. The lady who helped me was relatively cheerful, and answered all my questions without giving me attitude. Much like a doctor’s office, I found the wait and the dread of what was to come to be the worst part; once the procedure was finished, I was glad I wouldn’t need to return any time soon, but also quite pleased that it was relatively painless.