Smashburger

I love Smashburger!!! Everytime we go the burgers a fresh, juicy, and hot… I am totally in love with their onion strings and my husband just loves the deep fried pickles with mustard. My daughters favorite was the smashfries with rosemary and garlic… This place is definitely a must stop for any burger lover.

Maybe it is Sunday night but 15 minute wait to order They are out of the good beer, out of lemons for tea, out of napkins and it is obvious the manager is away.

Great service! Never been here before and after being charged $ 9 for a Arizona Burger, don’t know if I will. It’s clean. Hip.
The burger was good– not great. I’ve had better at In-​N-​Out and Culver’s. The burger was very messy. I feel as though I wore half of it on my business shirt (grrr!!!)
Next time you order a burger here be sure to tell them not to put the sauce between the bun and lettuce with a tomato beneath that. This is how customers wear the burger before they eat it. what a mess.
And whoever thought this place was cheap to eat was wrong. If I had a burger+fries+drink it would have ran me close to $ 16. That my friend is insane.

Perfect day! These guys bring a smile to my face. Came in tonight and just wanted a meal to go on my way home from work. They made both burgers and my fries quickly and they tasted great! I had them take off the onions and it was no problem. Both of the guys working were personable and very friendly! Keep it up!

My 2^nd visit to smash burger. First time not so memorable but today I had the classic original and it was great. Tried the haystack onions which are thin cut and fried. Very good and the sauce was also good. Burger fresh to order took a few minutes and was hot and juicy. Recommend.

I wanna start off by saying I love the staff here. Right when I walk in I get a loud «hello» and they ask me about my day. They always have energy and they are always happy. The foods okay just regular burgers that any place can truly have. But I would consider this place over McDonald’s, Burger King, Wendy’s, Etc… It just feels more fresh. I love this place the prices are a little high. But nothing I can really complain about. Can’t seem to see why their are bad reviews.

Yeah the food is good, but never have I encountered such terrible service. My mother and I placed a call to Smashburger when we were quite a distance away so we could arrive just as the food was ready to pick up, and were placed on hold… For 13 minutes straight.
When we arrived, we were still on hold, and there was exactly one three-​person family seated while another two person family placed an order… I’m the entire restaurant while four employees stood around sipping sodas, chatting. Not one of them could’ve been bothered to pick up the phone? When we pulled up the phone to show them, the response from the girl who put us on hold said «My bad.» My mother asked to speak to the manager, who pulled out the phone and hung up. There was no apology, no one offered a discount, or event a free side of fries despite them giving out those coupons like they’re candy most of the time.
Having worked at a restaurant before, and several other customer service jobs, I normally have ridiculous amounts of patience towards employees if I can see they’re struggling or genuinely apologetic. Heck, I’ve been known to defend waiters and customer service employees to my parents (who have zero patience whatsoever), so you can imagine the level of disregard these people must have had for me to bother posting a negative review of this magnitude. FOUR PEOPLE standing around doing nothing. I am not exaggerating. They were leaning on the other side of the counter, sipping sodas, laughing. I understand that camaraderie is important for one to enjoy their job, so that’s not the issue, just a modicum of respect for the job you’re meant to hold. Also, we ordered sodas and were given cups only to discover, after paying, that the machine was broken. We were not even offered a bottle of soda that I know Smashburger carries as a replacement.
My family often loves to visit this establishment, and though I will probably return because I understand this particular set of employees are not there all the time, my parents tend to hold grudges and have stated they will not return, and will in fact go out do their way to go to the Lake Pleasant location instead of returning to this establishment.

Awful service. Got me on hold on the phone for 13 minutes. I got there with the phone still on hold and NOBODY apologized. The girl just said, ’”my bad.” Won’t come back.
Much rather use the Lake Pleasant location. The manager was standing right there and didn’t say a word.

First time I went I had a burger that was as salty as sea water. Also tasted a bit crappy. Decided to give this place a second time after a day or so and the food still was very salty and tasted like sea weed. Not worth the $$ paid. The servers were very friendly though. Three stars based on the service I got. Half a star based on food.

Many-​year Smash veteran but first time at this one. I know Friday lunch crowds can be big, so I ordered ahead online.
The online process was efficient, easy and fast. I was offered a time slot 15 mins ahead. I arrived on schedule and there were 18 5^th graders in line. So glad I ordered ahead cuz I just stepped up to the quick counter and was gone in 4 mins.
I created my own burger, adding cheese, bacon and a side of buffalo fries for less than $ 9.50.
Burger was done right and they had tossed in a couple packs of ketchup plus a small tub of ranch. I don’t like either but it was still a nice touch.
This Smash has got it together. Go but if you don’t mind eating at your desk at work or dining table at home, order ahead. You could always unwrap it and eat it there!

I love everything about Smash Burger. EXCEPT that time I asked for the Veggie Frites raw and NOT flash fried and they refused to serve them to me, which just tells me they’re frozen and never fresh. But who goes to a burger place for healthy sides, huh? But seriously, that’s the only draw back, you can get a super healthy smash chicken sandwich then blow it by adding Veggie Frites. Darn it all! It doesn’t stop me from going though. YUM! And, bonus, we get coupons all the time by email or by completing an online survey, and they’ll let you use two per purchase since we would normally just pay for two meals separately anyway to take advantage of two coupons. Ha!

I looooove that they have a gluten free option! Udi’s gluten free buns can be substituted with any burger. That being said, my chicken BBQ sandwich was awesome! I also ordered a salad that I was a little less excited about. The taste was great but the size was incredibly disappointing; there was almost no lettuce! I also thought our total was a bit out of line for what was ordered: full size salad, gluten free & a regular chicken bacon burger, a regular drink and a small shake amounted to just shy of $ 40.00!

Smashburger sounds like just another hamburger joint but this truly stands out as one of the premier hamburger joints with fresh quality ingredients and a simple uncomplicated menu.
I love a good bacon and cheese burger and this one topped the scale at a nine for me. Because they use real cheddar cheese and because they use real cheddar cheese and You can get it with the shoestring onion rings on top which is a nice treat.

I am in Phoenix for the weekend and after golf we wanted a quick dinner to pick up and bring home. We decided to give Smashburger a try and we were not all disappointed. I had the black bean burger and sweet potato fries and both were very good. My friend had the grilled chicken breast and he was also very pleased. The was ready quickly, the prices were very reasonable and the staff welcoming!

To be honest, it’s just on «okay» burger. Nothing has ever wowed me here for the price. The atmosphere is odd and often greasy, but the service makes up for it.
I still put Smashburger under In and Out for sure. It’s similar from a price perspective, and just more convenient.
Johnny Rockets when they were still at Norterra I thought made a better burger.

Have ordered from here both in-​store and online for pick up. Orders have always been accurate in both cases. Fried and onion rings are shoestring, so it is obvious that they will be hot in-​store and not so, for takeout.
BUt BUt BUT… The burger meat itself is just excellent! I love the spice, the size and the taste. It is by far my favorite burger. It actually tastes like good old ground beef as it should :)
Last visit I tried the vegetable frites… yUM yUM YUM! Although greased up, was a nice change from French fries.
Shakes are good! In-​store they give you the extra in the tin.
It is also nice to be able to have a beer with «fast food» in-​store.
Hmmmmmmm… Maybe going to have some Smashburger tonight!

Update — First operator I have been contacted by that reads their Unilocal!Great job, Smashburger! The rep reviewed my review and sent some Smashbucks to give them another try, which I will certainly do!
Customer service bonanza!
— — — —
Burger was tasty but far too greasy; it might have been juicy as well but there was too much grease to tell.
Fries were frozen product, so so.
In all, nothing to brag about and don’t wear a good shirt.

Burgers are super messy and get soggy really fast. They slop on the sauce like it’s going out of style. Overall flavor is good, but it turns into mush by the end. I thought it was a fluke but my burger is always like that. I need to remember to ask for light condiments or get them on the side.
Fries are shoestring style and great when hot/​fresh. The «smash fries» are drowning in oil so stick to the regular fries.
The shakes are great, very thick and creamy. The service is always friendly, quick, and the restaurant is very clean.
Five Guys and Lenny’s have better burger/​fries but this place is OK once in a while.

Hey have gluten free buns and okay tasting burgers. Fries are not gluten free but they are tiny, crispy, and very tasty. Employees were awesome! They worked great together and were helpful and patient when asking questions about food restrictions. Very clean establishment. $ 25 for 3 burgers one drink and one fry. A bit high. Not somewhere we would go out of our way to but it was a good experience.

I should preface this with: I don’t eat meat, so I’ve never tried their beef or chicken entrees.
They have nice black bean patties — try the buffalo style or the cucumber and goat cheese. The patties are just the right amount of sea-​salty, and the smashing part works well with a bean patty. More topping variety than the usual fast-​food burger shop, but nothing truly mind-​blowing.
When we lived nearby, we came here on a semi-​regular basis, but it’s not a place we’d go out of our way to hit. The fries are quite nicely spiced, but otherwise unremarkable. It’s clean and the staff members are polite, plus they have two-​person booths in addition to larger ones. For fast-​ish food, it’s good.