Smashburger

This is an outstanding place. The food was ready fast and delicious. The price was good for places in the area. On top of all I loved the costumer service! They checked on each of the tables more than once and handed out coupons to each costumer. This was a truly great experience and I would recommend anyone come here. Thank you for an outstanding time.

I like smashburger, but didn’t enjoy this location. We were the only people there on a Friday night. The surrounding businesses were poppin with patrons. My milkshake was so gross I didn’t drink it (and I love milkshakes). My burger was good, but the fountain drinks werent bearable. I avoid soda, so the options were tea, water and vitamin water. The vitamin water was too sweet, the tea tasted like… let’s try another drink, and the water tasted like tap water, and not in a good way. They messed up one order so we had to wait for the sandwich to be remaid. They also forgot the bacon. I did enjoy the burger, but the overall experience wasn’t good.

I came in the other day and wasn’t sure on what I wanted to eat because I recently stopped eating meat… originally I was thinking the sweet potato fries would be good, but wasn’t gonna feel me up. Then all of a sudden I see the Black Bean Burger, and noticed it was vegetarian. The customer service was great the store was Clean and even better the food was great. The Sweet Potato Fries Were Perfect And The Buger was amazing as well. I would recommend this place to everyone.

Not «instant», but fresh made burgers may be the very best in the burger chain bidness. A definite cut above the big three with selections like a black bean veggie burger that I actually LIKE, and the burger with spinach, goat cheese and cucumber. The sweet potato fries give me a satisfying delusion of comparative healthfulness that helps balance out the utter guilty pleasure of those blessed/​cursed Haagen Daz shakes. Thought the mushroom-​swiss a little disappointing and if you don’t care for onion, you may want to skip the Arizona burger as well. The Az burger is food photo worthy — actually looks like a promotional picture, and has a little heat from a chipotle sauce or cheese, but with the big slab of breath-​destroying onion removed, is otherwise tasteless, avocado spread notwithstanding.
Consistently clean place with friendly young staff. My service has always been great but I’ve noted confusion and errors in other’s orders on several occasions at 59^th & W T’bird though staff apologized and made it right on all occasions.
Even at its worst, it’s hard to think of going back to Jack after you’ve been Smashed.

I came in at 940 right before close for take out and Jose and the crew made me feel right at home and when I got home the burger s were amazing! I got the sin city burger and it was on point.

Went for lunch on a Wednesday. They were busy as usual, however I watched the staff take 7 orders in under 5 min, clearing the line. All with a very polite attention to detail.
We received our food in the next 5 min. Arizona burger had fresh guacamole. Lettuce and tomato were crisp, burger was cooked medium with a slight char, juicy but not saturated. Habanero cheese was excellent, chipotle mayo was not overpowering, sliced jalapenos were not over-​ripe or pickled. Perfect. Sweet potato fries were crunchy and not greasy.
The staff has obviously been trained well and can do the job with their eyes closed, but move fast and care about customers. Perhaps this was a good day for them, but I have no reason to give any less that 5 stars!

Service at this smashburger is crazy good! Mike took our order food came out quickly and hot! Mike was also running around bussing tables bringing boxes just a real pleasure thank you Mike

Been to this location a few times. The food is kind of pricey but it’s worth it. The Smash Fries are the best and the milkshakes are delicious.

The staff here are very nice. The cashier took his time to answer all my questions since this was my first time here. The food was hot fresh and very tasty.

We’re big Smashburger fans. We usually hit the one in Avondale off 99^th Ave. Yesterday, though, we needed to visit Metro Center, and I was happy to find a Smashburger close by. Time was a concern for us, so we were happy when we walked in and found no line. We were REALLY happy when our food was out to our table in two minutes – we hadn’t even mentioned our need for speed!
The food was excellent. I love my custom grilled chicken sandwich, and my husband had a Smashburger. We shared veggie frites – one of my favorite sides anywhere, and healthy, too – and my husband also had a chocolate shake. The server timed that to come out just as my husband finished his burger, so it made for a good dessert.
It’s great to find that Smashburger is consistently good across its Phoenix locations!

Just ate the avocado burger– hit the spot. Bacon on it was so tasty. And they were so friendly here. Well kept /​clean. Shakes are bomb I got the peanut butter and jelly (not on the menu) so good.

Burgers were excellent! I built a burger with lettuce, spinach, tomatoes, avocado, and cheddar cheese on a whole wheat bun. After finishing our burgers and fries, we decided to go back for malted shakes, which were very tasty. The only problem was the music — only short pieces of music played, sometimes only a few seconds, sometime longer, but not once did a song play through completely. It was like being stuck in a car with someone changing the stations every thirty seconds — really annoying!

Myself and my co-​workers placed two online orders for pick-​up today. We get back to work after picking the order up and half the order is missing. We go back to let them know and the Manager has an attitude about it. The Male Manager (didn’t get his name) shouted at me and my Manager and said it was no ones fault about the mishap. Don’t do online orders if you cant make sure that its accurate. The Manager was not apologetic at all. Didn’t offer any coupons, a credit or anything. Keep in mind that we had to make two trips to get a correct order. I feel like the customer service is lacking. They in no way insured that I would e a continuous customer and they have lost our business.

Great healthy yummy burgers! Never knew burgers could be healthy but smashburger changed my mind! I love how the buns are multigrain and the ingredients are so fresh and delicious!

The food was great as most smash burgers, but the customer service at this specific location was fantastic.

Ordered 2 big burgers only to get home and see they were half cooked. Nothing against Smashburger as a whole because their burgers are awesome just be sure and check your food prior to leaving or you’ll get home and be disappointed like I was.

While Smashburger’s customer service has always been outstanding, the quality of the food at this particular location is wildly inconsistent. On at least two occasions, my wife’s Avocado Bacon Club has come out cold. Once we arrived home only to realize it didn’t have bacon.
The fries are a constant issue. They are always warm at best or cold at worst — never hot. I don’t understand how food that is purported to be «smashed fresh» can come out cold when the In N Out Burger right down the street always gives me fries that burn my fingers out of the bag.
Today was the last straw. Once again, not only were my fries were cold, but my daughter’s kids meal cheeseburger wasn’t even hot. I don’t get it. Why should I pay double what In N Out charges? The answer is that I shouldn’t. And i won’t.

2 parts to this review.
Food — delicious. Love love love the truffle burger. Everything is top notch. And service is excellent.
Location — (why the 2 stars) — west Peoria Ave location sucks. air conditioning is too freaking COLD. Has been since this place first opened. And I’m not talking oh a little chilly. It’s way beyond that. First visit we froze. If it was a typical summer evening, no problem. On our second visit we mentioned it to the girls taking orders and they stood there, no reply, blank looks on their faces. The girl who brought our burgers said corporate sets the temperature. On third visit, a girl told us 3 repair companies couldn’t find the problem. And she said the bathrooms wer hot. SO, last week I called before driving over and was told the cooling system was better but not fixed. SO, we went to the west thunderbird location. Much more comfortable.
Note to management, please please fix the problem. Cause we love your burgers!

It took fifteen additional minutes, after the rest of the food had already come, to get my son’s fries. They were part of the kid’s meal, which we clearly ordered, but they didn’t come out with the rest of the food, and then the guy who TOOK OUR ORDER seemed genuinely confused when I asked where the fries were.
Also, if I’m paying a extra dollar for bacon on my burger & they say I’ll get three slices of bacon, why would they chop one slice of bacon into three little pieces and tell me they’ve given me three slices? It’s misleading; I wouldn’t have paid one dollar for so little of an extra item. They suggested next time I order EXTRA bacon! For another EXTRA dollar!
How about no. And how about I don’t come back.

RECOMMENDED: Smashburger rocks! The food is made fresh and to order. The staff is super friendly. It’s no surprise that this chain is expanding fast.
My personal favorite is the Truffle Mushroom Swiss Big Smash! The organic arugula adds the perfect flavor. If I’ve been extra good, I’m happy to reward myself with either their smash fries or a butterfinger hand spun milkshake.