Shampooch and Kitty Too

Leslie at Shampooch grooms our three yorkie rescues and always does a wonderful job. She always fits us in as soon as possible and calls us as soon as they are done. Our fur babies always seem happy and healthy when we pick them up. We have never had a problem!
I worked in dog grooming for a few years and it can be a hard, thankless job. I don’t pretend my dogs act like perfect angels or think they would never act out. Many dogs shake going to new/​different places so that doesn’t mean they were hurt there. I know our boy nips when it comes to his nails so Leslie took the time to introduce him to the dremel and now all three pups get their nails done that way.
We’ve had to have the kids groomed by other groomers once and they all did a fantastic job too!
They have cute items like clothes, harnesses and décor for reasonable prices. Their grooming prices are standard for the area. We are happy to have a local place to get our pups cleaned and pampered.

Been bringing our pets (family members) here for years. Never had a problem. Julie is fantastic!

I have been taking my Yorkie (Teddy) and Katan (Sebastian) to Shampooch for 6 months now. They are always happy and clean just the way I request they be. I just had them summarized and they groomed my Katan and Yorkie just the way I asked. Never a bad experience and will be going back again for their monthly baths. Love this place and the people are very nice. The last groomer I had did not do a good job at all especially when I ask them to be shaved for the summer — it was all choppy. Thank you West.

So our dogs always leave shaking and scared. Also one day we were 20 minutes late and as we walked in the lady said if your 11 o clock sorry I’m not taking your dogs anymore. Needless to say I’m never taking my dogs there anymore. Ladies working there are rude and mean to the dogs as well as rough!

Can’t speak for the negative reviewers, but I’ve been bringing my two babygirls (a beagle who’s quite the escape artist/​hard to handle, and a lab who’s just a big knucklehead) to Shampooch for 3+ years, and Wes & crew IMO consistently treat my furbabies with kindness (at least in front of me), do a great, thorough job, and do it for a far better price than certain chain stores who shall remain nameless.
Small nicks and such will IMO occasionally happen when an animal’s fur is shaved, its nails are cut & ground etc., but this to me is (pardon the pun) the nature of the beast, and it’s unrealistic to expect otherwise. Now, if such things happened to my pets routinely, I too might be concerned (and/​or, leaving a far less favorable review), but after 20+ visits to Shampooch over 4+ years, I think one of my dog’s nails bled a bit on maybe two occasions, and after they applied styptic (sp?) powder to the area, not at all.
My dogs are no doubt «lower-​maintenance» than some poodle breeds etc., but my many experiences at Shampooch have been excellent ones.

No one gets our three dogs as clean as Shampooch. One reason is that they use higher quality products and don’t dilute them like other places do. The groomers are wonderful and do a great job even with our dog who hates going to the groomer. Another good sign is that it is always clean and calm in there which is not the norm for most groom shops. They are very professional and love dogs, and we wouldn’t go anywhere else!

Terrible experience at this Butcher shop! Very poor Customer service. Took my dogs there for the 2^nd time. The groomers were both is a rush. They would not even wait for my dogs to come out of their carriers… after 3 seconds the lady told me to «go ahead and pool them out!». I asked for a trim as I usually do, They did as I had asked on 1 dog, but the 2^nd groomer shaved my poor dog down to skin and CUT a piece of his skin off… They made sure to charge me FIRST before bringing out the dogs… I did NOT even recognize my poodle and maltese mix. He had a chuck of skin missing and. I understand accidents happen, but the was they handled it was very unprofessional and inappropriate! Not even 1 apology! The groomer said «it’s not as bad as it looks», handed me the dog and walked away. I had blood on my shirt, the dog was shaking and scared… I wanted to slap the lady… They did not do anything to keep me as a customer! Never going back… That’s not how you treat customers!

Ok experience, leave it at that.

Warning!
DO NOT TAKE YOUR DOG HERE! I’m so livid that I will have to update the details in a few hours.

We’ve been taking our dogs here for years. They are always kind and loving with our dogs and they do an excellent job. I can’t imagine taking my dogs anywhere else to be groomed.

I just got home from my dog’s first grooming experience here and am impressed. I called yesterday and they got her in today (which was awesome after 6 weeks with grandma and grandpa without a hair brush). They got all of knots out and didn’t have to cut her ears at all! They also let me know how good my little girl was and said they would love to have her back. I’m so happy and relieved that we found a new and good place for her to get her puppy haircuts.

I have been coming to this place since they opened yrs. ago. All the groomers do EXCELLENT work and the shop is very clean – However, I feel sorry for the groomers working there as it is clear that the owner, West, is difficult to work for, verbally short with them (and her customers) and has recently changed shampoo – much to the dismay of the groomers AND clients. The lower quality shampoo is a nightmare for the groomers (so I was told), lacks the proper scent, and affects the final look of your pet’s haircut.
Prices were raised (again), product quality was lowered, and most importantly, West has made it clear that she doesn’t value her staff and loyal customers… very disappointing.
Bring back the higher quality shampoo & treat your valued groomers & clients with respect and appreciation. BOTH have made your business grow – something you obviously have taken for granted and seem to forget…

Good prices but can’t say that I was overly impressed.

I recently adopted my first dog so every decision is pretty important to me (groomer, doggie daycare, vet, etc.)
I found Shampooch through its positive Unilocal reviews and am glad I have. I feel extremely comfortable bringing my pup to Shampooch because I know they will not only give her a great cut, they will treat her awesome as well. She enjoys going to see them so much that when we leave, she stands by the gate hoping to run back by the super-​friendly groomers and stay longer.
This isn’t a place I «just accept» going to — my dog and I look forward to the visits and great service we will get. Highly, highly recommended.

After reading such amazing reviews, I decided to bring two of my fur babies here to have them groomed. I dropped them off and came back later to pick them up when I was told. The man, who I believe is the owner, reeked of cigarettes or had been smoking inside of the shop! My dogs were shaking and scared. He only groomed ONE of my dogs and told me that he couldn’t do the other because he was afraid he would bite him. What? He has been groomed for years at other establishments and there has never been an issue with either one! BTW, we are talking about a 4 lb Toy Poodle and a 12 lb Papillon mix. The owner suggested I bring him back to be groomed by another groomer in his shop that was better with working on difficult animals. What a waste of time and money! Needless to say, I wouldn’t dare bring my babies back to this place and found a great place that is friendly, does a great job, and my dogs and I are happy when I pick them up! Highly suggest going somewhere else.

I just moved to the area and I needed my shepherd to be white for the holidays! I rescued her not too long ago and was unsure if she has ever seen a groomer and would behave or be scared. They were soooo accommodating, they allowed me to come in right at 7am so she was first and they were done with her in a little over an hour. They didn’t kennel her and were very gentle. I am grateful for how they treated her and were sensitive to her little «quirks». She pranced out clean and soft with no problems. Not only did she look amazing, they were so reasonably priced! We will be coming for baths regularly.

I took my Italian Greyhound in for a nail trim this morning, and the people were wonderful. They did a really good job on his nails, and were very gentle and kind to him. One woman held him while the other trimmed his nails. I used to take him to PetSmart grooming, I was always uncomfortable there, one person would slip a loop around his neck, and I was afraid he would try to jump off the table and hang himself. No worries here, I will only take him to Shampooch & Kitty Too from now on.

I love Shampooch & Kitty Too but most importantly my two Westies, crazy Daisy and nutty Buddy love West! She groomed them when she was at PetSmart, but they and I LOVE this new shop!
OK, don’t get me wrong, nothing bad to report about PetSmart, but I love John & West’s new shop because 1) it’s closer to our home 2) they carry lots of really cool pet stuff that you just don’t find at the other stores — more «boutique» like items 3) West rocks the Westie cut and 4) you know these two really care about the quality of service they provide!
West has been doing this for over 30 years and John for over 25. They are worth the trip from your part of town to ours:) Easy to find, corner of Tatum and Thunderbird. Check them out!

My Jack Russell, Ace did not mind coming here at all. I was amazed at all the loose fur on the floor that was all HIM! They did a de shedding and I was blown away! The place even does doggy birthday parties! I would rather pay for good quality service, thats why I drive about 15 miles to this place, then have the frills of a so called pet spa. Besides, Ace isnt the spa type! I think there is a free teeth brushing on your first visit.

these guys are the best. I followed West over from PetSmart because my dog won’t allow anyone else to groom her (and she needs a lot of grooming, being a ShihTzu…) My little Moxie is thrilled to see West, and she’s all wiggles (the dog, not the groomer) when we walk in the salon. (Before I found West and John, whenever I took her anywhere else Moxie used to whimper and shake and try to run away. But she LOVES going to Shampooch and Kitty Too. As an added bonus, they also take care of my Maine Coon cat every year.
When the dog comes home even her breath smells good from the toothpaste… and she’s happy as a clam (me too!) And speaking of clams, did I tell you they charge much less than the chain groomers, and do a much better job.