Sears Carpet Cleaning and Air Duct Cleaning

Big scam!
The Air duct cleaning service and filters is the biggest scam if ever. We had construction done in the house and some of the dry wall dust got up into the duct. The cleaning did absolutely nothing. Most homes have the flex type ducting and if you have this type of duct work, don’t waste your time.
The lifetime filters we bought do not stop anything. Another up-​sale that did nothing. Our filters we’d buy from the store you could actually see what it was catching. These filters are clean every time I pull them down for cleaning. The room is still as dusty as it always was. Not to mention black finger prints were left on the ceiling and I had to purchase a layer to get them off the ceiling.
Don’t waste your money or your time.

Up sell. Up sell. Up sell. Of course original quote was $ 150 for 5 rooms. Guy shows up and says $ 300. Luckily I had already Alerted my wife to watch this so she resisted. Of course if we didn’t get the $ 150 «enzyme» the carpets wouldn’t be as clean. An enzyme speeds up a chemical reaction and soap is more of a physical reaction so really not clear why it’s necessary or $ 150. Anyways, she declined but we still had to pay $ 43 for deodorizing all areas. lol, carpet soap must only come unscented. Carpets are clean but i think I could find a better deal.

If you have wool carpets or wool throw rugs, this is your go-​to company. The vast majority of professional carpet cleaners in the valley wont even attempt cleaning wool because of the liability. I had the nylon carpet in the basement, stairs, children’s rooms, hallway, and office cleaned. Additionally, three wool throw carpets were cleaned. Finally, our wall to wall wool carpet in the master was cleaned. That was the carpet I am always very concerned about.
Having used Sears at least five times, I knew I would not have to micro manage the team. Chris and Leslie arrived promptly as per the time window, and I did receive a courtesy call 15 minutes ahead. Their equipment was clean and the various hoses did not leak. Other carpet cleaners have leaked water on my hardwood floors, a big no-​no. They placed foam pads under the furniture where appropriate and used wall protection. (See photo)
They took their time, did not use shortcuts, and were hustling and sweating the entire time. All the carpets turned out fabulous. I highly recommend.

12/​14/​2016
Well I called for a quote and that quote was 119.00. It was some kind of special and I adding on the stairs. got a time and had everything all moved and ready to go. When they came the price went up to 818.00. they did that thing where they call into the office to see if they could work out a deal. He found out I had cats and proceeded to work me. Me thinks not. Scam. Shame on you Sears.

I had sears air duct cleaning, nothing like the video on their site, they didn’t remove all the vents, wiped them with a rag. I have had duct cleaning done before and it was a lot better job then I had this time.

I posted a really negative review on these people on 7-​5-​2014 and since then I get frequent emails and nasty phone calls from some employee named ”james”…all small letters, no caps. When you screw up step forward, take the heat, and move on. Oh, unless your always SCREWING UP, then I guess you just act like the idiot you are and learn to live with it. It’s time to move on james… all small letters, no caps.

Less than 24 hours from my call to clean carpets. I called after receiving a coupon in the mail. They honored the price and didn’t try any bait and switch tactics.
Marvin did a fantastic job not only in cleaning our carpet but also in convincing me he was a pro from the outset. Great people skills and mannerisms!
He didn’t try to upsell any add-​ons when I mentioned we’re planning on replacing the carpet in the next 6 months or so. He gave me some pro tips on carpet purchase and installation.
He did ask when we last had the tile grout cleaned. When I said we’re planning on getting it cleaned after fixing a few broken tiles, he gave me an estimate on the spot to fix the tiles and clean the grout. When I told him I already had a quote to fix the tile for about half what he quoted, he suggested I get it fixed them call him for the grout clean because he knows his price can’t be beat for that. Glad I took a chance with Sears and will I will be scheduling the grout clean with him soon.

The workers were cordial, and they work fast. However, you won’t get the advertised price. For example, my leaving room is 270sqft, and I have a game room that’s about 60ft and a hallway that’s about 10ft. The advertised price was $ 89.00, when the reps arrived. I could not get this price, no matter what, the rep was trying to get me to the 100 mark. The reps stated the hallway is an additional $ 15.00.Any way, this was my first time trying this company, and I would not recommend it based on the false advertisement on the price.

I don’t know if words can express how happy I am that I decided to go with these guys. ii have used other large companies in the past and thought that this would be the same as any other time I have had my carpets done but the service they gave me was above and beyond any of the other companies. they explained to me what they where doing how they did it and why. they taught me the importance of carpet protector rather than just telling me I needed to buy it. and I’m a pet owner so needless to say there where a couple of accidents which they where able to get the smell to go away completely!!! the guys where very cool and polite and well dressed. I felt comfortable having them in my home which is not how I felt about other companies
in a nut shell great prices, amazing results and awesome people. sears in my opinion is paramount. I will be a life long customer of theirs for sure.

I can’t give 0 stars or negative stars. They make your carpet more dirty and try to rush you to sign the contract which will give unreasonable conditions. They will not explain anything. First thing is to get your credit card charged and contract signed so that you can’t get your money back. They will give 30 day warranty. But you can’t get hold of any of them in 30 days. It looks very shady to deal with them. If you are using them for carpet cleaning, you certainly have to hire another one to clean your carpet. Be ready to shell more money out if you use them. I will not recommend this business to anyone.

I had these guys out after the Super Flood of September 8^th. My entire basement took in water, destroying all 5 rooms. The team jumped in and moved pretty much every single item in the basement around so they could rip out the carpet and dry things out. They were professional, cordial and super easy to work with. They all truly went above and beyond to help us out and moved so quickly we suffered very little dry wall damage. I hope to never have to use them again for water extraction, but would call them for other services.

I used Sears Carpet Cleaning today for the first time. I have to say that Jeremy and Corey did a supurb job. I have always used Stanley Steemer but Sears did a better job for less money. I highly recommend them to anyone.

We had our carpets cleaned from Sears, they did a fantastic job. This was the first time I used them and was very pleased. I got an appointment the day I asked for and they were here exactly on time. Very professional, and very thorough. The price was so reasonable Large brm, family room, stairs, hallway, and a throw rug for $ 125.00 I did pay extra for carpet protection so I believe the total was 195.00. I have paid more than that previously and was not as pleased as I was with Sears. The rugs feel soft now. I told him I think the prior carpet cleaners didn’t rinse them properly and he said he would make sure it was done right, especially on the frise carpet (long nap) rug. I would use them again for sure, highly recommend.

They did a great job on my carpet. I’ve had multiple carpet cleaning companies try to lift the traffic stains off my carpet but they are the only ones who were able to and the stains haven’t come back yet.