Safeway Food & Drug

Such horrible customer service. I won’t go into detail as to what happened but you seriously need to work on train your employees to have better customer service skills and more respect for those who are spending their hard earned money on your over priced products. Hr needs to come down and get this store into shape.

Always a great place to run in and get the few items I need. Everyone is always so friendly and their sells are pretty good!

I don’t frequent Safeway so I gave them an average rating. It seems like they have everything that Fry’s has, but at a slightly higher price. I get things here when I’m on my way home sometimes or stopping in to see my amazing crew at US Bank (Love you guys!).

I go to the Safeway deli like two times a week because I like there hot soups. but it get me so mad when they are so inconsistent with putting fresh food half the time I go the food is not fresh. i don’t even know why I go back but I always do.

Not especially good on Sunday late afternoon.
Understaffed which means long waits in lanes, including express. No staff visibly present on the floor.
Inexperienced employees means sale items are out of stock.
I’m not sure why the cashiers are running around doing price checks and bagging groceries AND lifting water into carts.
Long line now at customer service because rain checks are needed to replace out of stock items.

Regular here close by. Good selection and produce and meats are always freash

I’m glad that Fry’s (i.e. Kroger as the parent company) has a little competition because I wouldn’t want them to feel alone all the way out west. In my experience, Safeway is typically in the Midwestern and Eastern States, so it’s a little bit of a surprise to see them here.
However, it is not a surprise to see the interior. They have a complete set-​up which includes your typical produce, meat, bakery, alcohol, pharmacy, etc. section. The service was also very friendly. The staff member who checked me out actually went and got me a cart since I was carrying so many things. That was definitely a nice touch.
The ambiance both inside and out is also less ghetto than some surrounding markets, which does not go unappreciated!

I mostly come to this store to power up my M Card, but I sometimes find myself picking up a few things while there. They have a small section of organic foods located just past the florist section. Fresh organic mint and tofu along with Asian bean sprouts. I enjoy their large variety of Asian and Hispanic foods. Including: raw Ginger, mirin, spices. The staff is chipper and usually ask if I need assistance bringing anything to my car.

I love Safeway. There’s not much to choose from in the way of decent, clean, stocked grocery stores in this part of Phoenix if you ask me. Although I prefer Safeway to pretty much any other grocery chain, I will hit up any store that’s nearest to me, because I’m not really that picky.
A few months ago, I was looking for Lady Fingers (the light, soft ones) to make tiramisu. Tried 2 different stores that were closer to me, with no luck. Ended up at this Safeway, and they HAD them! It’s farther from my house than 2 other grocery stores, but this triumph was noted.
A month ago, I was looking for canned pumpkin to make muffins. I realize it’s not Thanksgiving yet, but if stores stock crazy pie filling like apricot year-​round, how hard is it to keep some pumpkin on hand? Apparently, quite difficult, as I went to 3 retailers and could not find ANY pumpkin. I even bought a can of cooked sweet potato, as I had resigned myself to tweaking the recipe with whatever the hell I could find. On a whim, went to Safeway because I remembered the lady fingers thing, and what do you know?! Pumpkin: they had it. I was in a hurry and irritated and in my 4^th store of the day, and it started raining, so the first can I saw was organic, and like $ 4. I didn’t look further for any other cans; I grabbed it and went on my way.
**in the checkout lane, I remember ranting to my cashier about my pumpkin hunt, and how excited I was that they had it. This will be referenced later.
Two weeks ago, I needed groceries, and decided to go straight to Safeway, as I have had incredible luck there of late. I’m already a fan of that place, but it got better. I had the same cashier from the pumpkin fiasco night, and he remembered me! I was impressed.
And that is how I came to love this Safeway.