Runyon’s Appliance Sales & Service

This is my first time using a home warranty, and can I say it is a horrible experience this far based on the company they sent me (Runyon Appilance). They were efficient at first calling me the next after I filed a claim. I had issues with my washer, dishwasher, and stove. They tech came out to my house and looked at my stove and 2 burners were not igniting and he looked at it and says what kind of person doesn’t clean the covers where the flames come around. I was like ok how are you going to say something like that. Then he looked at the dishwasher and says it needs a new soap dispenser. When he got to the washer he takes it apart and says how did a key get into the washer. Idk I bought the washer with the house maybe it was there before I bought the house. I asked what the issue was and he says needs a new pump. Sounds good to me how long will it take he says 7 – 10 days. he leaves and I notice a puddle of water all over my floor and the pump there just on the ground (he could have gave me the pump to put away). So 10 days go by and I hear nothing. I then called and the girl that answered the phone was so unprofessional. She has no people skills and could use a better attitude, she looks up my account and she say it’s 7 – 10 business days with an attitude. I asked the tech never collected payment when should I pay that. You can pay now if you want (thank god I didn’t). Ill wait til the items are fixed she then h/​u on me after I said that no bye, have a good day or nothing. I didn’t know ups or fedex or whatever shipping company doesn’t work on weekends. So they call me exactly 2 weeks from the day they first visited and says your appt is tomorrow at 8 – 11 am. Unfortunately you can’t give someone less than 24 hrs to tell them their appt is set. (Should have asked what day works for both parties). They called me back on Friday I asked if they work Saturdays and they said no, and I said I would call back with a time to reschedule. Every time I call no answer just rings (no answering machine) ** maybe invest in one**. After more than 6+ calls on different days of trying to reach them and an email to them, I called my home warranty company AHS. They tried to call and no response either. I just need my items fixed so I don’t have to keep taking my clothes to a laundry mat. If this doesn’t get handled in a timely matter the bbb with my next step.
DONT USE THEM!!!

I have had the opportunity to use Runyon twice in the last couple of months.
I was staying at a friend’s home and the dishwasher would not fill. This was a simple repair as the overflow protector float was stuck in the up position preventing the filling.
The second time was in my home when the dishwasher was not draining. Another easy but hard to find fix. The dishwasher drains into the disposal. Whoever installed the disposal did not remove the knockout plug for the dishwasher. I guess this was not working for a while, but it works well now. They were professional, on-​time and got the job done on the first call.

Professional, on time, pleasant to work with. I will work with Runyon again.

Horrible experience. These guys are a total joke. My very first call to them let me know I was dealing with trash. After scheduling an appointment the receptionist hung up on me. I called back, and she acted as if it was perfectly normal… Just the way she ends calls. They sent someone to diagnose. That was fine… Yet likely incompetent. It took 3 weeks for them to finally get around to coming and installing two parts they ordered. Before I got to that point, I never once received a call from them to notify me of the status of my repair. I called them twice. I was hung up on again… normal. So with mounting pressure from the insurance company, they ‘find my parts’. They were out the next day. This is when the guy works on the fridge and claims it ‘fixed’. My wife opens the door and now the light is out. He bumbles through that repair and leaves. Within hours, the water dispenser and ice machine aren’t working. Low and behold, the original problem wasn’t fixed either. I called them, and they say they ‘did all they can and I’ll need to hire someone with more advanced equipment’. So after 3.5 weeks with a broken fridge and sucking a couple hundred bucks out of the insurance company — they claim incompetency on their part.
Don’t hire them. Just simply don’t.

Leaving review this for my grandmother. Service technician Allen came and worked on her washer the other day. She said he is very polite and professional. He even followed up with her the next day to ensure everything was working properly. She is very pleased with the service provided and the friendliness of this technician. She says Allen ought to get a raise! Thank you Runyon Appliance!

Had to use them with my home warranty. After 3 times attempting to get them to my house of canceled. I would rather pay them use them. Worst experience using a company in my life. The lady in the phone really didn’t care. I am guessing because they have a big contract with home depot. Hope depot if you read this, drop them. There are hundreds of better choices.

I’m happy to report that Allen from Runyon was quick, knowledgeable and friendly and fixed the problem with our freezer! Our home warranty company referred us to them and we were extremely happy with our service call and repair.

The technician was very helpful and knowledgable. He went over and beyond what was expected.

I call Runyon’s directly, and I don’t endure the agony of a home warranty company in the middle. I think the warranty companies are responsible for a lot of the problems with their service suppliers. Anyway, we don’t have trouble getting an appointment in a reasonable time when we need one. We have had friendly service, and «right the first time» experiences with our appliances. We’ve used the company for repairs in our four family homes in the area and also for our four rentals. Our experience has been one that we can describe as honest, competent and fairly priced. We have had much more challenging experiences with other repair companies. As far as we are concerned, these are the «good guys». Runyon’s also sells used appliances, and once in a while that offers an option that is more attractive than an expensive repair!

Had to deal with this horrible place again because it’s part of a home warranty. Good luck getting an appointment, good luck getting the repair done with one or two visits and good luck getting a part even when you provide a model number. They know that they run the show and you are at their mercy and they don’t care. It is the worst, worst, worst repair place hands down. Avoid them if you can.

Abijah was sent out to repair my dishwasher. Super professional, polite and did a great job.

My Home warrenty company sent Runyon to repair a refrigerator purchased new in 2003. I would NOT recommend this company to service appliances. scheduling an appointment took longer than acceptable. they have serviced the refrigerator 4 times and have fixed 3 things. This tells me that either they are milking the Warranty Company or they are incompetent at their job. A qualified service tech should do a through inspection before and after the work is performed to ensure the appliance is working or recommend replacing.
After the 2^nd call, i requested the tenant get an invoice of what work had been completed. My tenant says that the service tech was rude and directed her to the Warranty Co.
After 4 visits and still no resolution, i had to request the Home Warranty Co send another appliance co.

This company is very poor on administration and customer service. They lose part orders, don’t call back when they say they will, and generally don’t get the job done in a timely fashion. If you wish to wait weeks for your repair, then you should call them! We had a recent repair through our home warranty company and I won’t go with them again because of the delays and the errors in part orders. Thumbs WAY down on this one.

My Kitchen Aid freezer was no longer making ice. Let’s face it: That is a tragedy in Arizona during the summer. So I was thankful that Runyon’s Appliance was able to schedule to come out a few days after I called. As someone new to the area, I was totally taking a chance, not knowing exactly what I would get. I am happy to say that my service person, Nick Runyon, was extremely polite, professional, and fast. He was extremely honest and didn’t try to say something else was broken and «milk it» for more money. He told me what was wrong and fixed it (like an appliance doctor). So I have found my new appliance repair company. Program the number in your phone. It is like 911 for your appliances. Be prepared. Good service people are hard to find. (It sounds like a Weird Al song title.)

Runyons appliance took amazing care of me and my little family. My washing machine broke and I was extremely frustrated. My landlord didn’t want to help much. I called Runyon and someone was out within the week and my washer was up and running before my landlord even replied to my email and phone calls. The cost was reasonable and the tech, Abijah, was kind and told me exactly what was going on and what he needed to do to fix it. I would highly recommend them to a friend.

Dye to excellence in choice of technician I received excellent repair service. After initial calls between frigidaire and Runyon appliances, Allen came out, diagnosed problem and replaced the ice maker within a couple days. Couldn’t have asked for a more knowledgeable and pleasant technician. Thank you Runyon
appliances.

I don’t usually do reviews but I felt compelled to do so after reading all the negative feedback. Anyway, I stumbled upon these reviews because I was googling Runyon to see if they fix air conditioners. I am about to contact American Home Shield and I would like to request Runyon if they do in fact, repair ac units.
American Homeshield has sent Runyon Appliance out twice for two different repairs. The technician was the same young man, Abijah (not sure if spelled correctly) both times and he is excellent. He is honest and does great work. It’s obvious he puts pride into his work. If I am able to, I will ask for him the next time they come.
The other comments on here are not good but this young man has made a stellar impression on us so we did not experience any of the negatives. These were the two best repair experiences we’ve ever had, I wish all were like this.

My home warranty company placed a service request with this company to service my refrigerator yesterday. Runyon never called me, I had to call them and then the girl said she couldn’t get someone to work on it until next week. Then she called me back and said oh well we can’t work on your refrigerator because we don’t have a licensed LG technician and you need to call your warranty company back to have them send someone else. What great customer service! I definitely will not be recommending this company.

Our home warranty company sent Runyon’s out to fix the oven in our kitchen. The initial visit to our home was Dec. 17. After a lot of bad noise our gas oven was repaired on Jan. 16.
It took some time to order the replacement parts for the oven, which we understand completely. And there was a mistake made when ordering the parts which contributed to the delay, which we can also understand. The thing that was most frustrating when dealing with this company was the lack of communication from the home office and tardiness of the service techs. My spouse and I lost track of how many times we had to call the office to figure out what was going on. The service techs (though usually nice) showed up outside of their time frames for every single appointment except for the final visit. We are appreciative and thankful that our appliance is working again but would not let Runyon’s Appliance into our home in the future. We are also evaluating our home warranty company for sending them in the first place.

Runyon, oh Runyon. So, so bad.
American Home Shield sent them out to repair our clothes washer that wasn’t draining. I called AHS Nov 17, 2014. Today is Jan 6, 2015, and I received the washer yesterday. It worked only one time, and the problem they were supposed to fix (they ordered parts and everything!) is still a problem, and now the machine moves around in the laundry room. Maybe it’s unbalanced? Their technician should have installed it and balanced it.
Jerry Runyon is never available to the customer. Not a single time has he been available to me, the customer. He has been available to the BBB and AHS.
The first two times it was scheduled to be delivered they blew – Dec 18^th and Dec 19^th. Runyon claims I rescheduled the 19^th delivery date to Dec 22^nd – not true, I didn’t reschedule the delivery «for a morning delivery time.»
Then BBB was involved, and they call and try to deliver machine instead of communicating back to BBB as the BBB instructs. Since BBB was involved, I didn’t know if I was allowed to take the machine back since BBB says «If the company tries to contact you directly, please notify us.» I think that’s the exact quote, but not sure.
Anyways, they blew 2 delivery dates, and on the day they did deliver the machine, they blew the first two times. Finally, the machine is not fixed at all, and the installer didn’t install it well.
Runyon Appliance is tremendously overworked, from the experience I received. Anyone want to start an appliance repair company? It seems fixing appliances and doing things on schedule are all it takes, and it would fill a huge void in the marketplace.
A side note for AHS customers – Runyon has an A ranking at AHS, but not as high of an A as Beyer Appliance. Runyon is second from the top.