Rosati’s Pizza

Deciding to branch out from our usual pizza place, my family decided to order from nearby Rosati’s…and sadly, we all regret that decision. The food is by no means inexpensive here, so it was a costly mistake as well.
The pizza took TWO HOURS to arrive (a full hour after the ETA) and after multiple calls to determine the status of the delivery (each of which involved several minutes on hold and one time where they simply disconnected the call after ten minutes). If the place was understaffed as they claimed (a statement made only after the calls to inquire about the status once the first hour had passed), that’s one thing… but to lie multiple times during the calls (about when the order left and when it would arrive) was ridiculous.
Moreover, when I contacted the corporate website in a detailed email to discuss the egregiously poor service, it was ignored and received no reply.
As far as the food was concerned, the pizza and garlic dough nuts weren’t bad. I’d rate them somewhere around average to above average in quality. I didn’t care much for the pizza sauce and found it mild and flavorless compared to other pizza establishments we frequent (Barros and Spinatos), but obviously as with any food reviews, this is a subjective assessment and someone may prefer the taste.
Rosati’s might be considered a decent place if they got their act together as far as delivery time and customer service. I don’t think the delays in delivery and poor service are restricted to my experience as I’ve learned of multiple such complaints from people I personally know: namely, that the food is pretty decent, but they rarely (if ever) have the food ready on time (be it delivery or pickup).
In sum:
Decent food (Average to Above Average)
Terrible service (Union Hills location, specifically)
Priced too high (For the quality of the food and service)

Well, that was an unpleasant dinner. We ordered a cheese deep dish and sadly wished we had opted for a bowl of cereal from our pantry instead. The sauce was excessively salty, the cheese all but non existent and crust was the taste and texture of cardboard. I’m not typically critical of food… its just food after all… but was really plain old bad.

I have been ordering From here 2 to 4 times a month for about a year now. Prior to today we have only had one other issue and that was when about 30% of the pizza was bare. Today there was a computer glitch. I ordered a large pizza and received a medium one. I have the order listed on my IPad for the driver and when I called to complain that there was a order issue. Driver could care less and the manager could only say one phrase «our computer said medium» I offered to fwd it to him since he is a worthless POS. After such horrid customer service we will never order from here again. Too many great pizza places to eat at that fix their screw ups. I had proof he basically said to F O.

The meatball sub is very good. The peppers are super sweet and the bread is nice and fluffy! The wings are an interesting shade of red but are delicious and mild is perfect, can’t wait to bite into my cannoli! We will be back!

Ughh so disappointed usually this place isn’t too bad but after yesterday never again. $ 50 of delivery ordered and never to be heard of again. After promised an hour wait at the most, with 2 hours passed and closing time approaching, we tried contacting them several times only to be directed to voice mail each time. At this point almost 10pm (closing time), starving, and not willing to be dismissed, my husband drove to Rosatis 10 minutes prior to closing time to see what happened. He walks in to find 2 employees chatting and hanging out. They claimed they were «swamped». No offer to discount/​comp anything, or sincere apology. Mediocre food. Definitely not worth it and will never be providing our business to Rosatis again!

Regardless of the time of day their delivery is always over an hour. On several occasions they have sent the wrong order and the food has arrived cold!

OH GOD! So, we got our pizza delivered and it only took about 45 minds, which is fine! Until we got the pizza, the driver was nice and the pizza was hot… but when I took my first bite, it was REALLY bad. The cheese wasn’t cooked all the way, the crust was REALLY soggy, and the veggies were really slimey and nasty! Not getting this EVER again.

Was really good pizza! Was a little upset when I ordered a pizza and it was made thin crust and they hadn’t even asked me what kind of crust I wanted. The food was delicious tho!

I ordered take out online after receiving a coupon for Rosati’s, the coupon stated, «2 regular size dinners for $ 14.99» and «Must present coupon when ordering» there wasn’t a coupon code on it so I added a note in the special instructions area. When I picked up my food, the employee was rude and refused the coupon because I didn’t call in the order. This was my first and will be my last time ordering from Rosati’s. They need better service and communication. We are new to the neighborhood and they did not welcome us.

I have had great experiences at other Rosati’s, however tonight I had a rather bad experience with this location.
I ordered one large pizza for delivery, with ranch and buffalo sauce for dipping. When the driver arrived, I asked him if he had the sauces, and he said «they should be in the box with the pizza.» Unfortunately when I opened the box when I got inside, there were no sauces. I immediately called the driver back (he had called me with his cell phone to get in the gate) but of course he did not answer, even though I had just talked to him 2 minutes beforehand.
I then called the store and they did offer to deliver the sauces within 30 minutes, or they could credit me back the $ 3.00 charge. I know accidents happen, but they should have credited me back the entire price for the pizza to make things right, or possibly gotten in touch with the driver to see if he had the sauces with him so that he could swing by again quickly.
Next time I’ll order Streets of New York. Goodbye Rosati’s!

This is by far my favorite location and their Chicago style dee dish pizza is the best around! If you’ve never eaten at this location I truly recommend trying them out! The owner is awesome and fun to talk with.

Out here in the Phoenix area for some business and felt like a pizza and boy did I find a great one. first off the customer service over the phone was great the girl that took my order guided me through the menu and helped me make my order of a monster Chicago style with hot wings. .usually im a four to five slices guy but with the weight of this pizza im so full after only a slice and 3 huge wings. the ingredients were so good and fresh and the wings were huge and tasty. delivered on time in 45 mins… definitely a must stop spot if your in the area THANKS ROSATIS

I’m from Chicago and I love this place! The pizza is amazing and tastes just like Ledos pizza from back home in the CHI. I love the thin and square cut slices so much better then the regular triangle cut! I will be back! This is what real pizza should taste like!

Recently received a menu in our mail and decided to give the deep dish a try. I called it in and hubby picked up to bring home. Awesome deep dish pizza very Chicago authentic and crust perfectly cooked. Best part is it held firmly together and even a few days later enjoyed leftover pizza that still tasted amazing.

Best Chicago Pizza in the Valley… We wouldn’t have it any other way. I have been in the Valley over ten years and have try’d them all it seems like. I still prefer Rosati’s any day of the week.
Thanks for being a great location and great service as well as delivery. See you next time for another «Monster Pie»

Great choice! We decided to try this restaurant while staying at Country Inn & Suites in Deer Valley. The delivery was super fast, the order was correct and complete, and the food was excellent. We had the Rosati’s salad, the combo appetizer platter, and jumbo pepperoni pizza slices. The salad was fresh and delicious, loaded with all the ingredients listed, and big enough to easily feed 3 people. The jumbo pepperoni slices were huge, the crust homemade and tasty, and the cheese and pepperoni were some of the best I’ve tasted in quite a while. Now the combo appetizer was kinda pricey when I ordered it but so worth it! It was fried heaven in a box! Huge wings, crispy battered onion rings, fried mushrooms, cheese sticks, and jalapeño poppers. Everything was still hot and perfect upon delivery. Thank you for a wonderful meal. Definitely will order again!

Super friendly, fast, and really good pizza. The guy who helped us at the front counter was very quick, almost had a sixth sense when it came to customers.
Was able to use their $ 10 for $ 5 voucher with no problem at all, and they were open Christmas eve.
Will be coming here the next time we want pizza!
Did I mention their pizza is awesome?!?

It doesn’t get better than this!
Ceasar salad and chicken parmisian spaghetti, WOW. Happy Birthday to me!

NEW OWNERS… Better then before.
We had a large pizza, wings and dessert.
The pizza was awesome, great the crust was chewy and had a good taste.
There was flavor to the sauce (unlike Sardellas)
And plenty of cheese.
This is a filling type of pizza not a «Hot and ready eat 8 slices by yourself.»
The wings were good too. Not too hot not to mild.
They have updated the seating and the interior as well. They now fit 12 people or so. You can go there for lunch now. LOL
It can get expensive but it is worth every penny. I am glad we went back.
Also the owner (I assumed) was very plesant and actually spoke to us (daughter too) LOL

Stopped in here twice now. First time for a salad. Second time for a carry out pizza.
Salad came in a plastic container and was packed full. Very fresh! Came with dressing on the side.
Second visit we got a large thin crust with different toppings. Counter person was very courteous. Pizza was hot and made to order. I like the thinness of the crust and the sauce was flavorful. Just enough!
Much better than the corporate $ 5 pizza! Will definitely be back to try other menu items.