Robaina & Kresin

Not sure why lawyers make it so difficult to be able to talk to them by hiring such incompetent help.
I was referred to talk to Phil Flemming at Robaina and Kresin about an arbitration case I was considering. I had the very unfortunate luck to have Elizabeth «Liz» Miramontes as my contact person.
I was very relieved when I contacted the law firm and Liz responded. This relief slowly turned into anger, frustration, and disappointment as I tried to get more information about Mr. Flemming and to set up a time to talk to him. When asking questions about the firm and Mr. Flemming, Liz didn’t feel it necessary to answer all of the questions. I guess I should have felt lucky that she answered at all since more often than not, she doesn’t even bother to return emails. You have to email Liz at least two times before she will respond.
When she finally did, so much time had passed that I wanted the lawyer to read a brief synopsis of what had happened so far. The synopsis would have brought the lawyer up to speed and saved both of us time on the phone. I understood the lawyer would have billed me for the time it took to read the synopsis, but Liz had to waste more time telling me this in an email. By this time, the lawyer did not have anymore convenient time slots open and I had no more patience. Such a waste of time.
I am not sure if Robaina and Kresin is a good law firm, I only have my interaction with Liz Miramontes to judge it by, hence the single star. If you do want to have this frim represent you and you are unfortunate enough to have to work with Liz, here are some tips that may help:
1. Speak slowly/don’t use big words
2. email her back daily to remind her of your issue
3. ask to have someone else in the firm be your contact person!