Rent-A-Tire

Great Guys. With The 90days Same As Cash It Really Helps Out. Thanks For Everything!!!

The reason why I give this company two stars, is because of the dip sh** manager FRANK. Idk what it is but he has a major attitude problem maybe he needs to get laid. Anyways other then that destiny and Veronica the two younger lady’s very nice and courteous, the company will work with you if you have any issues, communication is key. I highly recommend you ask for destiny she is awesome and hopefully one day she will take franks place. As long as you don’t deal with the big guy frank and you can pay your bills on time as I did I highly recommend rent a tire on McDowell .As for Frank hope you get laid soon buddy!

Rene, Veronica… actually all of the staff here are pretty great. Courteous, professional, responsive, honest. Contrary to what I read previously, I found them to be fast, reputable, knowledgable, and awesome. I needed new rims because mine got curbed (which I won’t elaborate on because it could have been prevented). I got the great rims I wanted, new tires and tire pressure sensors for less than I was quoted anywhere else. Additionally, they found out WHY my tire pressure light has been on since I bought my car (the sensors were misprogrammed) and no other place has been able to tell me that. Obviously, this was rectified when my new wheels and sensors went on.
On top of that, though very busy, they got me in, installed, and out, on a very tight schedule as I had somewhere to be. It’s because of this awesome customer service, and the friendly attitudes of the employees that I will continue to come back here and recommend them to others.
Keep up the great service, guys/​girls!

Very bad customer service. My 22“s were in New Mexico when I talked to Frank and he told me this and that and that he would be in on Saturday April 11^th. Saturday, I went and no Frank. The atmosphere was so cold when I entered the shop. So the girl that attended to me had no idea what I wanted. Then when she got my tire information she said «I have those» and went to the back and came and told me that they didn’t have them. So I started to get frustrated. Then she had to check with the manager about something and then came back and told me a quote for tires and the whole deal she was telling me was nothing what Frank had said. She didn’t know how to calculate taxes on the estimate. When I asked about other locations i was told that i can go down the street or up the street to the Mexican tire place and then she suggested another Rent a tire in Phoenix. My rule in the business is you don’t recommend another business other than your own company and do not state Mexican tire place. Stating a «Mexican Place» was ~ Racist and offensive ~. This business wasted approximately 2 hours of travel time and unprofessional customer service talk time. I left the business speechless and frustrated.

I really appreciate that the district manager called me to discuss the situation that had happened (explained in my previous review). I hope the management in that store gets coached properly to be able to handle customer issues promptly and effectively.

The staff at rent a tire is extremely helpful and courteous and professional they got my car in fast without hassle i called and spoke with young lady named Veronica who was helpful and knowledgeable I could definitely tell friends and family to try them you won’t be disappointed.

So Pete ended up calling my husband to work things out. Come to find out the staff wasn’t telling their manager that we had been calling. I went to the tire shop tonight 10/​13/​2014 to sign a receipt of early buy out meaning Pete had extreme concern and customer care that he decided to go ahead and close our account as a paid in full. Although Pete should not have to apologize for his immature and unprofessional staff, that apology needs to come from the staff and if they weren’t so horrible there would be no need for an apology, Pete did apologize sincerely. Pete has always been great we’ve never had a problem with him when it came to communication and he has always been a big help, very understanding and willing to work us. Pete has assured me that staff has been talked to and big changes have already occured. I hope his staff takes him seriously and learns from this experience that CUSTOMER CARE should always be the NUMBER 1 PRIORITY. The only reason I have decided not to take my previous post down is beacause I believe people should know about others experience good and bad and the feedback may or may not sway peoples decision but that’s for them to decide. So again Pete knows customer service and I thank him for taking care of our chaos.

A couple of months ago I had purchased some rims from Rent a Tire doing payment plans with them. My 90 days same as cash agreement was coming to an end so I called the shop on April 21 to have my card charged for the balance, $ 220. The man on the phone said he was going to do it.
On the 26^th I noticed my card was charged by them for $ 83 so I called the shop and talked to a woman and she said that my card was not ran for the balance earlier that week and that she could do it today. I told her that I thought it already was and I didn’t pay attention, so I would only be able to get charged an extra $ 50 that day. I asked if she could charge the balance the following weekend May 3^rd when my 90 days same as cash agreements ends. She said that she would put a note in my file for that.
On May 5^th I called the shop again to make sure that my account was closed out with them and I was told that it was still open. I told them about my previous calls to them with two different people saying that they will close out my account and he said that I had to come in for that. I was not previously told that on either a call or else I would’ve came in to the shop to avoid this confusion. My card was charged $ 83 on May 3^rd so my balance was supposed to be $ 4. When I went in the guy said he can’t charge me any less than $ 102 which was $ 98 over what my balance originally was on April 21^st because of taxes and fees.
If they would have done their job when they were supposed to I wouldn’t have been charged this extra money. I wouldn’t have been charged extra fees for the insurance and whatever other «fees» if they would have charged my card on April 21 when I originally had called them.

I came in for new tires and the guys at this location were very nice and friendly while I waited for my new tires. I will definitely remommend this place to my friends and also come back if needed in the future.