Renaissance Phoenix Downtown Hotel

Great hotel in the heart of PHX. Friendly staff, very comfortable rooms. Great hotel bar. Close to all the attractions.

Absolutely beautiful hotel! Staying here for work and the staff are so friendly! Gavin the bartender makes a delicious cucumber fizz Gerald! Gorgeous lobby, comfortable bed, all around great place to rest your head!

I love this place! My husband and I have stayed here during an anniversary staycation and we love to go to the Discovery Hour during the week. The staff is wonderful, the rooms are beautiful and the location is perfect!

This category 5 (should be higher) hotel was recently updated and reflects the current Marriott style and ambiance. Beautiful executive lounge for the gold and platinum members. The pool is just so so… Small and very limited seating but we were in Phoenix for a wedding so the comfort of the room was most important. Valet is 30 $ which is the only option for parking at this location other than meters on the street. I would love to return to this property for a Diamond back game and be able to walk to stadium!!!

We booked a room at the Renaissance as the recommended hotel for an event at the Phoenix Convention Center. We were pleasantly surprised! The hotel is very nice, the rooms are comfortable, it’s close to the Convention Center, and the staff is beyond friendly and helpful. They consistently greet us as we pass through the lobby and are ready to answer any questions. I inquired where I can print airline boarding passes and the young man walked me to the print station. The hotel is centrally located and there are plenty of nearby dining options. I wouldn’t hesitate to stay here again!

They know how to throw a party! We crashed a party there recently, very friendly people, well thought out lobby with excellent décor. I’d do it again.

This place was great! Attended a wedding there and got a room. Great employees, cool ambiance, fun place! The valet team kicked ass!
I would definitely stay here again.

A beautiful hotel and excellent service. Nick from the front was very accommodating to all of our needs. We were there for a cheer competition and of course the girls forgot stuff so he got us needed items and suggested places to pick up the rest. The rooms were very nice and extremely clean. The only reason I gave it four stars is the parking situation. No onsite parking except vallet which is 30.00 a night. Makes it difficult when staying downtown, but I’m assuming this is the case with most of the hotels in the area. The shop there has all most everything you could need and having the café is very convenient. The food from toom service is excellent and the Terrance and pool area are a great place to gather with friends or relax. I definitely will be back and highly recommend this hotel.

Had a very nice stay. Got in very late on Friday night/​Saturday morning and the desk clerk was very sweet and helpful. I chose to self park ($ 19 a day for in and out privileges as I was in town for family events) but the valet was super helpful in directing me to the garage.
The room was very nice. Loved the huge W
windows which offered a nice city view. The bed was super comfortable and I loved the pillows. We had a couch with a pullout bed, which was a nice option for my son. The only negatives there were: 1) the furniture (while pretty) was crazy heavy and hard to move, 2) the sheets looked as if they may not have been changed from their last use. I knew it was late but requested new sheets that never arrived. Thankfully we had a few blankets of our own and I was able to use them to make his bed.
Fruit infused water is a nice touch in the lobby, after walking around down town it was a welcome treat. Also the option to check out using a self service kiosk was great. The bell hops were extremely helpful when it came time to leave, such a smooth process.
The only other downside was the random phone call from the valet around 2 AM about a phone charger I was apparently looking for. I am guessing they called the wrong room on accident.

I stayed at the Renaissance on a recent business trip and I was impressed by the hotel. The staff was super friendly and I was pleasantly surprised that there’s a signature cocktail served every evening at 6pm. Whatever cocktail I had tasted just ok but hey, it was free!
The standard room was a good size and had everything I needed. The only downside is that the Internet was so slow. I had to take a quiz via email for class and I almost wasn’t able to send it back to my professor in time because I had trouble sending the attachment.
The gym was really nice for a hotel. The cardio machines are hybrid, which I thought was really cool. Apparently, my pedaling of the elliptical saved several minutes of electricity. It was also open 24 hours a day for the convenience of guests. I would certainly stay at the Renaissance again if I an ever in Phoenix again.

A beautiful Marriott hotel that has been updated well. The rooms here are larger than traditional rooms and the beds are very comfortable. Close to everything in downtown Phoenix but for some it may be to close. On the weekends it can get rowdy so if that is not your style you may want to hit up the Renaissance in Glendale. I love the hotel though and the customer service is spectacular. They always aim to please and were always looking to help.

The Renaissance Phoenix Downtown is definitely the place to stay while downtown. We spent two nights (Fri & Sat) while attending the Supercross event. I had contacted the hotel via the web site asking about motorcycle parking and received a prompt reply from Stephanie. Although they won’t valet park motorcycles (I wouldn’t want them to anyway). However, Stephanie did coordinate with the valet crew to allow me to park complementary in their garage. I pulled into the garage off of 1^st St, and Daniel opened the ramp gate for us and showed us to our spot.
Brian at the check-​in desk was great and got us into our room right away. The room on the 10^th floor was clean and well furnished. An added bonus was the audio/​video port behind the TV. A great idea to make use of my gadgets. You’ll need to pay for wifi access, unless you’re a Rewards member (just be sure to ask for the access code).
The maids were great and very accommodating when we asked for more coffee. The bed was comfortable, as were the couch and chairs. The carpet, furniture, bathroom were all clean and stocked with the typical hotel supplies. There was plenty of lighting and outlets were easy to find for the power strip I brought but didn’t need thanks to the audio/​video port.
A very friendly staff and this hotel will be on my list for next year’s Supercross stay.

This hotel was very good. The service was fantastic and the room I had was truly great. The only two things that kept it from getting a 5* rating were the restaurant and the location. First, I tried the restaurant for breakfast and it was just «ok». Very expensive buffett and there were not many items and those that were there looked like they had been there a while. They also could not process credit cards when i was leaving and they asked me to sign a blank receipt — of course I was not going to do that.
The second item, nothing they can do about it, was the location. For some reason I remember downtown Phoenix to be much better than it was. It is really not a very nice city.
So, if you have to stay downtown Phoenix, I think this is a great location and the customer service very good. If you don’t have to stay in Phoenix, I think I would skip the downtown altogether.

The Renaissance Phoenix is attractive; the rooms, while small, are nicely furnished. The bed in 1926 is comfortable, the pillows decent, and the carpet fresh. The décor has an old-​world library feel to it; I liked it.
The shower/​toilet room is claustrophobic. I’m 5’4″ and I can touch the ceiling while flat on my feet. God help anyone 6′ or over, as the bathtub, when you step in to shower, is elevated another four inches or so.
I was fine, but even at my height I thought I might graze my head against the drywall over me. Of course I didn’t — there was a solid 12″ between my noggin and the ceiling, but that didn’t offset the sensation of being Alice after drinking the liquid to make her big.
The towels: may I suggest the hotel tip white vinegar in the wash water? It works like fabric softener, which these sandpaper like towels could sorely use (bonus: vinegar is a disinfectant and deodorizer, not that they needed it). When I’m at a luxury hotel, I’m looking for big, fluffy towels. (You might want to go over the standard 50″ towel, too, if you really want to up your game.)
Nice toiletries, with a selection of lotion, shampoo, body wash etc.
The executive lounge is sizable, and had plenty of hot/​cold food, always a bonus. It’s a little too hip/​eclectic for my taste, so I waddled back to my library-​room.
The lights in the hallway are unpleasant in that they burn into your eyeballs, so you see the remnant of the light after you look away. I found the best way to travel the halls was to gaze firmly at the floor.
When people are heading to/​from their rooms, the elevators get overrun. Since the building is tall (19 stories) with only four elevators, it can get slow going, especially when one is out of commission (as one was during my stay).
IF YOU HAVE A CAR (and are cheap like me)… the valet is $ 29. Half a block away is the Chase Tower, which allows overnight parking for $ 14 (but no in-​and-​out privileges). I had no problem parking there.
It’s a short walk from the hotel to the light rail, which will get you to/​from the airport if you need it.
All in all, it’s a nice hotel.

Now don’t get me wrong this hotel has exceptional customer service, but they will nickel and dime you for everything. For example, the hotel doesn’t provide parking so you’re forced to pay a $ 29 daily valet fee if you decide to bring a vehicle.
Finally don’t let them try and sell you one of their Downtown City View rooms. The room itself is nothing special, all it’s is a room on an upper floor with a downtown view obscured by all of the taller buildings around it. So unless you enjoy staring at empty parking lots below, steer clear of those rooms. My advice to you, would be to stick with their standard rooms.

Love it so far. This my second night and staff have been great. Bar is nice and the beet salad is great. I wish there was more going on down town Phoenix and it seems they are working on that. My room is great. Wish there was a little less fake fragrance in the hallways. My only complaint. Lol

Nice historic spot. Right in downtown and near everything. Angus burger was good and great selection of draft beers.

This hotel is very swanky! Beautiful lobby, very upscale. Both times I stayed here, the room was spotless, the bed was soft and fluffy with lots of pillows, and they offer a tray in the bathroom with not only soap, shampoo & conditioner, but mouthwash, shower gel, and body lotion, too! The only drawback I have with this hotel is that the rooms don’t really have a lot of floor space. Everything is kinda crammed in tight. The bathroom is very spacious but the room, itself, is not. There’s not a whole lot of space to lay your suitcase out on the floor and go through your stuff. Also, overnight parking is $ 30, which is highway robbery, in my opinion!

I enjoyed this hotel and for the cost, it felt like a steal. We ran into a couple of problems.
1. The elevators are under maintenance so they routed us to the service ones which… well they’re service elevators for a reason I guess. And they smell bad.
2. The room was comfortable but there were signs of aging in the bath tub. You could see some sort of mold getting to form.
These are not things I would expect for a higher class hotel — even in Phoenix.

Friendly hotel staff
Greater had bottle water when at check in
Clean rooms & nice work out room