Radisson Hotel Phoenix Airport

Checked in last night due to my flight being overbooked at the Phoenix airport, and they happily took us in with the AA voucher with no issue at all. The rooms were clean, and when an accident struck (toilet overflow) they had someone up to my room in 20 minutes and had to issue fixed and cleaned up in less than another 20 minutes! Definitely recommend for anyone traveling through Phoenix!

We recently stayed at this hotel for a night before our very early flight the next day. It did the job for our one night and we would stay here again if we needed to be near the airport. Check-​in was fine. We stood in front of a couple of desk agents for a minute or two while they typed away at their computers before either one acknowledged us but then they quickly checked us in. The room was spacious and smartly set up for the amount of room it had. The bed was a king and it was comfy enough except the pillows were terrible and flat. Finally this hotel has it’s own restaurant and bar which is always a plus. We didn’t know that so we had stopped at the nearby Ruby Tuesdays on our way in.

From here on out this is where we are staying when we come to Phoenix. Amazing customer service, everything is super clean and maintained and the breakfast here is AMAZING! Hands down the most delicious bacon we’ve had! They have both hot and cold selections, croissants, bagels, you name it! Angie took care of us for breakfast and she was phenomenal! Recommend this hotel!!!

I stayed here last night. The guy at the counter was extremely nice. He upgraded us to the honeymoon suite after hearing this is our first trip together. That was really sweet. My whole stay here was amazing. I didn’t get to try any of the restuarnt since I wanted to be a foodie and find unique places while on my mini vacation. I would definitely come back here but in the winter time where it’s less humid and more cooler.

I stayed at this hotel for 10 days during a company training. I must say that my experience overall was great. From the moment I checked in until the moment I checked out. The staff was always friendly and prompt to accommodate my every need.
The room was very spacious and ideal for a business trip. It consist of your normal set up plus a couch and a business desk. The wifi was reliable and did not have any issues getting work done or sending and replying to emails.
The restaurant and bar staff were excellent and did not hesitate to make sure we had a good meal and experience. The beer selection is limited for draft but I got to tried 3 different AZ beers. I would definitely recommend this hotel chain to my company for future training stays.

I booked my husband a room for his trip to Phoenix. Since he wasn’t going to be renting a car during his stay he needed a hotel with free airport shuttle.
On the day of his departure I contacted the hotel to confirm his reservation. All was set and the hotel rep said my husband should call for the shuttle after he arrived at the airport and had collected all of his luggage. I asked her how long the shuttle would take, she responded 5 – 10 minutes, depending on how busy they were.
Upon arrival and luggage in hand, my husband called the Radisson as instructed and requested a shuttle. After 15 mins, no shuttle had arrived. So he called again… And again… And again… Finally after 1 hour of waiting, the shuttle had finally arrived.
Once at the hotel, he was greeted by Eric at the front desk. He spoke very highly of Eric and said that he offered exemplary service. Eric was very apologetic and explained that the two available shuttles were extremely behind due to several delayed flights and having to transport airline staff from the airport to the hotel. In addition to an apology, Eric was also very accommodating and made every effort to ensure that my husband enjoyed his stay. My husband raved nonstop about the room, amenities, and the friendliness of the entire staff.

The room service breakfast is a definite to pass on. I ordered my eggs over easy and received them over hard. The french toast was dry and bland. The strawberries were too tart and sour. The coffee was mediocre a la Folgers.

Housekeeping is super annoying. Left my do not disturb sign on the door. Intruptrd me 3 times. Room never felt completely clean. Shuttle doesn’t run 24 hours a day as advertised.

Exceeded expectations for an airport hotel. Large suite style room. Decent gym that was always empty. Really close to the airport and Tempe restaurants and bars. Friendly staff.
Breakfast wasn’t amazing but I appreciated the effort — a slight step above «continental.»

I stayed here for one evening and the place was very good. The staff is friendly and the place was clean. They worked on any problems in a quick manner like when I asked them to swap out the TV remote control. It was swapped in a manner of minutes by the maintenance person.
There is a bar and restaurant connected to this place and they are both good places.
All in all you will get your moneys worth if you stay at this hotel.

I want to start off by saying the Radisson Phoenix airport is one of the best hotels in the valley hands-​down. From the time you walk in you will meet a wonderful lady named Joy who is one the front desk associates that works there, to the time you leave you should be satisfied. I am a frequent visitor to this hotel I stay there about 2 to 3 times a month. The beds are absolutely phenomenal, you can also ask for comfort control pillows so you can need to get them soft or firm. don’t be surprise if you sleep for a couple weeks lol. The rooms are a little pricey at times, so make sure you get your Club Carlson rewards card and keep track of your points because they build up pretty fast compared to other rewards cards. Also you can use points plus cash which will give you a really good rate on the room when they are high. I have had a problem once with one of the members at the front desk, but the general manager Ted can’t remember his last name offhand. Resolved the issue very fast and efficiently. I Recommend this hotel to anybody either staying for a long period of time or passing through.
One thing I forgot to mention is the restaurant in the hotel called the (RBG Grill) is absolutely amazing. I recommend that you try there are hamburger, it is definitely one of the hidden gems in the valley.

I love this hotel! Well, at least I used to. My husband and I would frequent this hotel at least 3 times a month. We love the Staff, especially Joy! The rooms are clean, the beds are amazing… I love the grill downstairs! Housekeeping is quick, and always leave extra towels if I need.
We have never had an issue at all, until one day. I had gotten back to the hotel at around 4 in the morning. We were set to check out that morning but our flight was delayed. I made my way to the front desk to discuss extending with the man who was working. He said that was no problem. I did not have my credit card with me so I asked if I could pay for the extended night with cash. He said no problem, and I paid. That afternoon, I was at the front desk and the manager had said I needed to pay for my room. I was confused, I had just paid cash! While talking to the manager, Natalie, we found out that the man had paid for the previous night in cash, and refunded the charge on my card. I was telling Natalie that he should have let me know about it, when one of the front desk Agents, Penny, interrupted her Manager. She had been on the phone with a customer, giving them directions, and had put them on hold to cut me off. She put her finger up, in my face, and raised her voice at me. She yells «shhhh little girl!» And begins screaming at me to pay for my room, and how I know I need to pay for it. I was in complete shock. I told her that she cannot talk to me that way, and she threatened to call the police and force me to leave. The manager was standing there with her face in shock, she sadly didn’t know how to react. I turned to Natalie, asked for the GMs card and told her I’d be checking out.
I am extremely disappointed that Penny is still working there, in close contact with guests after how she treated me. The fact that she yelled and screamed at me, blew my mind. I have not been back to this hotel since the issue happened, even though I’ve been to Phoenix more than a dozen times since. I don’t think I will return to this hotel, the price is worth it for the rooms, but not for me to be disrespected by one of the staff. I’m so disappointed that they could hire someone as AMAZING as Joy, and then hire someone as awful as Penny.

This hotel was a little below my expectation. The rooms are outdated and dark. There is just not enough light in there. The carpet is old. The place was clean, however. The breakfast bar was decent and reception service was also nice. The location is great since it is close to the airport and two blocks from the light rail station.

This is a review of their bar restaurant, not the hotel itself.
I attend some professional society meetings at this location and the bar always ends up as a good meeting place before and after the meeting. Of course…
The bar at the Radisson Hotel Airport is not huge, but it is a pretty comfy place to hang out. There are a number of tables, the bar, and a workstation bar with a ton of outlets. They have a fireplace, which is wonderful in the winter (but then again, winters in Phoenix are never all that cold anyway…). They have two small TVs so it’s not the ideal place to watch a big game, but if you’re staying here, well then… you don’t have much choice.
The rbg Bar and Grill offers a pretty simple menu — bar food, wine, beer, and liquor. On my last visit, I settled in for their sausage and tomato flatbread with a pint of Kilt Lifter (of course!).
The flatbread was pretty good, but not amazing. There were nice, hearty chunks of savory sausage, but the tomato and cheese was fairly light. What saves this dish is the fresh basil, which gives it a bright, refreshing flavor. If I ordered it again, I would ask for extra basil, and extra cheese. Then I would be extra happy.
The service is very efficient and friendly.
The price is also pretty reasonable. As a traveling business person who spends quite a bit of time in hotel bars I can say that the rbg Bar and Grill is a solid place to hang out and relax after a long day…

*I originally had this review on another site but I thought I’d add it here as well*
I’ve stayed at the airport Radisson twice now for Phoenix Comicon. They have a great convention rate and although it’s by the airport the light rail is just a short walk away. The light rail takes about ten minutes to get to the convention center. Yes, there are nice hotels right next to the convention center. Yes, you will miss out on the fun stuff going on in downtown Phoenix during the con. But if you value a good night’s sleep away from the noise, this is a great place to stay.
The rooms at the Radisson are great, especially the beds! I can’t remember the last time I slept so well. The food is expensive but that is fairly typical for this kind of hotel. We ate breakfast at the café and had some burgers at the bar. The food is okay, nothing great, but you might find yourself caving in to it anyway since they have a captive audience. Another advantage to the great service, if you ask at the front desk they can provide you with a number of menus to local places that deliver to the hotel. There is a pizza place that they recommend (can’t remember the name offhand) and it is really good.
The service is excellent. We wanted to take a few beers up to the room on our last night there. Not only did the bartender suggest a good beer that wasn’t on the menu but she put together an ice bucket and bottle opener for us! She could not have been nicer. That’s just the thing you want after triple digit Phoenix heat! If I come to the convention next year I’m staying here for sure.

Here is a reasonable hotel in a central location not pretending to be more than they are and I really appreciate that. I joined their club and when I called the day before my arrival to confirm my reservation, they upgraded me for free. Bigger room with a nice work space, but not fancy by any means. A fridge in the room is a nice touch as is the free WiFi. The room service was fast, friendly, well priced, and yummy. My only complaint was the coffee I had sent up was really bad, but I brewed what was in the room and that turned out to be great. I will be visiting Phoenix a few times a year and will definitely be staying here again.

This is an excellent hotel for a Radisson. The lobby and restaurant/​bar is updated as are many of the rooms. Very well run hotel located maybe 2 miles from the PHX airport. There’s a reliable shuttle bus the will pick you up and drop you off from the airport.
Very affordable rates, but overall a hotel that seems to «get it».

I’m typically not picky about my hotels. Clean room, semi decent service will typically earn you 3 – 4 stars in itself. I’d like to say they were busy that week… but it’s Phoenix… and pretty empty around if I say so myself… so NO you can’t have that excuse.
1)
I’m a frequent traveler and I tend to sign up for hotel chain reward memberships. I stick with Hyatt, Marriott and assumed I would sign with Raddison and stick with these 3 chains. They did not offer me the rewards card during check-​in. The gal at the front desk seemed out of it noting it to be very busy… It’s Sunday night… there’s no one else here but me checking in…
2)
I get placed in perhaps the worst floor (2^nd) with the worst room. I had no view out the window… I saw air conditioning units AND it made a hissing sound every 10 minutes which didn’t bother me until I noticed it after the 2^nd night. I asked for a room change — «Sorry no other rooms available»
3)
The business center looked great. I went in to try to do some studying but the chairs were so low compared to the table. No these are not the height adjustable chairs…
My less than satisfying visit here resulted in me booking at the Marriott for my next stay…

I travel a lot and had a fine experience here. Friendly staff and the bar was open as long as there were people. Also enjoyed the 24 hour access to gym.
Didn’t eat at the hotel, but the bar/​lounge area was a nice place to get work done in the evening. Lots of outlets are available.
On the downside, my view from the room was of air conditioners.

I am by no means a hotel snob however, I was highly disappointed with this hotel and this is why:
The room– everything is outdated and the TV remote looks like it’s from «back to the future.» The TV quality is awful.
MOST IMPORTANTLY THE SHOWER DOES NOT GET HOT. I even had to complain. The water is luke-​warm, if that. I have showered at different times in the day and it was always the same. If you like a hot shower, don’t stay here.
The food and service– not good. The service in the bar is horrible and the food is not good. The Caesar salad almost made me sick. Took one bite and it taste like fish that’s gone bad. Yuck. I waited over an hour and a half for my food and they forgot half of it. They also do not have a working expresso machine for you caffeine lovers. This to me is unacceptable.
The maids– super noisy in the hallways and woke me up multiple times this morning. They were yelling at each other down the hallways in Spanish. I mean c’mon?! Thanks for cleaning my room but can you be a little quite in the morning? Sheesh.
Get it together, Radisson. Will not be staying here on my next work trip, that’s for sure.

War alles bestens, hatten dieses Hotel als Zwischenstopp nach Grand Canyon gebucht. Sauber, gratis Parkplatz und gratis Internet. Nicht gerade eine sehr schöné Gegend, nicht sehr viel los. Direkt neben dem berühmten ABC Tv Studios. War zwar direkt neben einem Flughafen, man hörte aber kaum was davon.