Pruitt’s Plumbing, LLC

Believe the negative reviews for Pruitt’s Plumbing, because I’m sure it’s all true. They showed up at least three hours later than the expected time window they had given me. Then they were very rude to me when they arrived making me feel like it was my fault that my sink had a stoppage even though I had just moved into the home so it probably wasn’t even my fault. It took them several hours just to fix the problem and I’m not sure they really even truly fixed it, they said they couldn’t figure it out. Then I was charged an extra $ 100 for their services on top of the money I had to pay to my home warranty company. Total ripoff. Will never use their services again and everyone else should do the same.

My kitchen sink was not draining so I got under the sink and unhooked the pipes so that I had access to the pipe that leads straight back behind the sink, all without removing the garbage disposal. Then I couldn’t find my little drain auger, which I assumed wasn’t going to be long enough anyway so I called my home warranty company and they sent me a Pruitt’s rep.
The lady on the phone said sometime between noon and 3pm. My wife was home all day. I got home and they hadn’t showed up and I figured they just weren’t coming and I had something else to attend to. They finally showed up around 6:30 when I wasn’t home and were rude to my wife.
Then they said that they needed to remove the garbage disposal ($ 48) to reach the pipe that I got myself access to without removing the garbage disposal. And of course they’d have to replace the garbage disposal ($ 48 more). So I ended up paying an extra $ 96 for them to do something that I easily managed to do myself and I’m not even a plumber. They used the drain auger and fixed the problem but walked away with far too much of my money. I still feel like they were just trying to rip me off.

Pruitt’s has SERIOUS issues.
I have list of COMPLETE FAILS by Pruitt’s, but I’ll only supply the short list:
1) THURs PM, Hot Water Line breaks, NO hot water in December: I fill out online report: Almost 2 full days to send out tech… «holidays… you know how it is» says the phone lady.
2) SAT 6PM: after waiting for full 5hr slot, tech is over an hour late. (Very nice guy, worked fast)
3) Turns out a big job, tech can’t fix on the spot; company will schedule on Monday.
4) Monday: I have to call and call to get any info, and finally almost 5PM Monday, I get: «sorry no one is available until Thursday.»
A FULL WEEK W/​OUT HOT WATER!
HEY! SCOTT PRUITT, when your company starts performing poorly, go help: answer some phones, follow up on jobs, check in on your techs, or even get your hands dirty. Myself, my wife and another tenant will have been without hot water for a week.
That’s on you.

Lonnie did an awesome job! My mainline from the second floor to the first floor back up and flooded the house. Lonnie came out immediately and was able to clear the blockage quickly. Then he dealt directly with my home warranty to take care of the billing. Thanks Lonnie!

I had to submit a claim with my home warranty company First American. They sent these guys out. I submitted my request with First American at 3 am. Waited until 8 am still hadn’t heard anything so I call Pruitt’s since they hadn’t called yet and asked when they could be out. Tiffany said between 12 and 5 today. I requested the technician call when he’s on his way to my house. After sitting around all day at 3 o’clock I run to the store and I’m gone for 20 minutes. Of course the plumber shows up when I’m away luckily he was still there when arrived home. Showed him the broken valve behind the refrigerator. He takes one look and says he doesn’t have the replacement part with him. Even though I explained clearly to First American home warranty the issue. He says he can cut the valve off and cap it so it stops leaking. He said he would get the correct part and schedule a return visit. That was Wednesday, Thursday and Friday come and go. Saturday morning at 10 am I call and see what is going on. I speak to Tiffany again, she looks up my work order again and says she can have someone out there between 12 and 5 on Wednesday. I said NO, I’m off Mondays and Tuesdays and they can send someone then. Tiffany says there booked and can’t make it work. I told her I’m off Friday at 2, requested to have someone come then. She said they could have someone there between 12 and 5. I asked why can’t they be a little more punctual she said because they don’t know how long jobs will take. But somehow they know they’re booked for Monday and Tuesday hmmmmm… Whatever I told her to schedule me for Friday from 12 to 5. I called First American complained and they said they would send another company on Monday. Kind seems like all the company’s the warranty company’s send don’t give a sh! t and know they have the contract and get paid no matter what.

Should be a zero or negative amount of stars, but I digress to my review…
This company was recommended by my One Guard Home Warranty for a hot water tank leak. The lady scheduling took 3 business days to call to make the appointment. According to my warranty, they should take 1 business day. Then she called me back 3 more times within 10 minutes to change the schedule. We finally agreed to Saturday, 12 — 5pm. At 7:40am Saturday morning, the company calls to confirm my appointment. At 5:05pm, they are no call and no show. I call the company back and state the situation. He takes my name, phone number, address and what the service order details are and says someone will call me shortly. Darrian (unsure of spelling) calls me back within 10 minutes and starts attacking me. After I say hello, he tells me that he is NOT my tech, he doesn’t know who my tech is and delays happen. He tells me that he cannot have the tech call me, restating that he has no idea who he is. He then tells me that I just need to sit and wait for the tech and deal with him being late. My husband and I rearranged our schedule to accommodate the tech, and he’s now 15 minutes past the 5 hour window and I’m being told that I just need to wait?! Darrian offers no apology, just rude and condescending customer service. We ended the call on terse terms. My husband asked if I got his name because I was going to call our home warranty and ask for a new vendor. I didn’t have it, so my husband called him back. He asked for his name, and after the 4^th time, Darrian gave it to him. Darrian also was rude to my husband, telling him that we just have to stay at home and wait. He again reiterated that he was not our tech and had no idea who our tech was or what the ETA was. Needless to say, our home warranty has put Pruitt Plumbing on our «never assign» list and a new vendor will be calling us on Monday.
I cannot speak about their work because they did not show up. But I can state that they are rude and disorganized, and I would never recommend them.

Amazing how many negative reviews! Well, here’s a positive! Mike arrived on Monday, assessed the underground leak inside the home and was self-​assured about the results. Yes, there was a scheduling delay of one day due to one employee that quit. Mike C. … key-​man, showed up the following day when we spoke that morning, researched the area identified the hotspot, opened up access under the kitchen sink, explained what would be done, and the materials he would use and the total cost. Mike C. arrived the next morning around 9:15 with his truck laden with high-​tech tools that would determine the destination of the leak. He 1^st cutoff the hot-​water into the kitchen sink by cutting the pipe and doing multiple steps to secure a closure device (including acetylene type torch!). Then he set up a rod outside that was connected to a wire inside… shock protection… and connected the RadioDetection RD7000 unit which he walked about the home in search of the water leak beyond the kitchen connection. Cut 2 drywall holes in water heater area to cut pipe and connect this red poly-​whatever reinforced UPa-​whatever piping then ran the tubing into and across the attic, and down to the Master bath connector hidden in the walk-​in closet.. . WHEW! Then Mike C. cleaned up while we ate. Because this was a One-​Guard Home warranty assigned company we saved half the cost. By 12:30 PM, 3 hours later, Mike was on his way and we had a house that had no holes in the floors, no water damage, and no leaks, but running water without a water meter spinning like a dervish! I mentioned the tools since I was nosey and looked up online what the devices did. All in All I was very impressed with Mike C. and the fact there were no hidden charges. The price quoted was what we paid. We were lucky to get him since the company is kept quite busy by warranty companies.

Mike arrived at our house with instructions from the home warranty company to replace the water heater. This was after the first service call when they did a flush that they assured would last a year. Mike came with a terrible attitude. It was the day before a holiday weekend. He said it is a «LOT» of work to replace a water heater and said the issue was the recirculation pump. He charged us to change the pipe so he could remove the recirculation pump. The water was still rust color. We called back the home warranty company and they sent a different company out. It was determined that it was in fact the water heater and the work done by Pruitt’s was unnecessary and felt I shouldn’t have been charged. The second company that came out said any knowledgeable plumber would know recirculation pumps don’t rust! Stay clear of Pruitt’s!

Avoid this company if you can. I had the unfortunate luck of having to have them replace my water heater because they were sent out by my home warranty company. My water heater is a direct vent water heater, and they were told what it was before they came out on a Friday morning. They still managed to bring out a regular water heater and then had to reschedule my installation for Tuesday. They also made us sign off that they would have to modify the drywall and stucco to accommodate the new water heater which would be a totally different size. This would cost me $ 96 an hour in addition to the $ 60 charge I had to pay them because it was a home warranty issue. They told me I would also be responsible for the drywall and stucco damage that would have to be fixed after the water heater was installed. They figured they could do the job for an additional 3 hour charge. They also wanted to remove my leaking water heater for 5 days until they could get back out to install the new one. On Tuesday, no one called or showed up. I called Pruitt’s, and they said they had not located a direct vent water heater yet. No one bothered to call us to let us know, and my husband had to take time off from work to be at the house for the install. Then they came out on Wednesday with the wrong water heater again. This was the fault of the company that sold them the water heater. After a couple hours, they were able to pick up the correct water heater and the installation began. Low and behold, the new water heater was the exact same size as the old one, so no modification had to be made to the drywall or stucco. The entire installation took just under two hours. Guess who charged me an additional $ 192 for a modification that didn’t even happen? After arguing with them about the extra 2 hour charge, they told us that a regular water heater only takes 15 minutes to install, and because we had a direct vent water heater, we had to pay more. Really? They were replacing what we had. We got nothing «extra.» We went ahead and paid them on a credit card, but have every intention of pursuing this to get our money back. How do you charge someone for 2 hours of EXTRA work, when the entire job took less than 2 hours to begin with? And why charge for a modification that didn’t happen? Look out for this company. They look for ways to rip you off. If your home warranty company sends them out, ask for a different plumbing company to do the work.

If I could give 0 stars I would! The plumber that came to my house was a thief! My kitchen faucet was leaking and the plumber said it couldn’t be fixed (I later learned from the manufacturer that it could be repaired and any reputable plumber would know). My faucet retailed for $ 399, and I was told it was being replaced with a comparable faucet. What a joke! The faucet he installed was a hunk of junk! I found through research that my crappy replacement faucet retails for $ 69. This company employs thieves, DO NOT USE!

I have a broken water heater in my commercial office. I called one plumbing company and they gave me an estimate for over $ 4800 to replace the water heater because «it needed to be custom built», so I found the manufacturer of the current one and found a list of preferred installation contractors in Phoenix. Pruitt’s was on their list. I called on Wednesday and explained my situation to the receptionist and gave the manufacturer’s name, model number, and make of the current water heater. They told me they’d have someone call me back the next day.
On Monday, I called to see if they had an answer and after being placed on hold for a while, they told me that since they didn’t know the capacity of the water heater, they couldn’t help me. I reminded them that I had given them information on my initial call and the receptionist told me that since they didn’t have that information they couldn’t help me. I asked sarcastically if she wanted ME to call the manufacturer to get that information and she said «yes», but then stated that they don’t work on commercial units. Huh?
Thank you for wasting all of my time.

1^st appointment– misdiagnosed. «We have to order a water diverter and/​or whatever piece necessary.»
2^nd appt.- «We were out of that piece, we are going to home depot.» Are you serious? Why wouldn’t you just drive there get the part then come back and get the job done and done right the first time?
punctual is not in these people’s vocabulary– they didn’t even come btw, I had to actually goto work… they should try that.
AWFUL EXPERIENCE. Plumbing company that doesn’t work on weekends, are you serious? You expect people to miss 3 or 4 days of work for your incompentence? DO NO USE THESE PEOPLE.

Believe all the one stars. They give you a 5 hour and can’t even come close. They’ll probably be back out to fix what they did wrong, only if you can get the front desk lady to call you back.

Pruitt’s Plumbing is a terrific company, providing skilled plumbers, great service, and always responsive customer support. They’ve gone above and beyond every time I’ve needed them, most recently interceding with a manufacturer to secure warranty service for a faucet that has design flaws that make it come loose and leak.
No one wants to be in a situation where they have to call a plumber. But when you do, these are the guys to call. Highly recommended.

It took four visits to stop a tub leak. The repair ended up being as basic as new stems and new seats.
One of their three faulty repairs caused other damage, and then, in fixing that (at my expense) they severely scratched the handle.
And, to make it even worse, they tried to up sell a new valve and fixtures in the process, saying that was necessary to stop the leak.
As it turned out, they were wrong. All that was needed was a plumber who was willing to take the time to do it right.
The final strike against this company was the lack of customer service. I would be promised one thing by one person, then have that taken away by another, all the while being treated like their inability to fix this was somehow my fault.
I debated about rating them two stars because they eventually did fix the leak, but the lack of integrity (denying damage they caused, some untruths told to me by the «General Manager» in the process, and trying to sell unneeded repairs), the lack of any concern on their part, and the fact that it took four visits to get such a simple repair done make this a one star company.

Do not ever let this company come to your house! They did a repair and absolutely ruined my carpet with no remorse and didn’t even offer to come look at it to assess the damage… I sent pics to the owner mike and he threatened to take me court… Really for a $ 100 carpet cleaning job??? My home warranty company recommended them and didn’t even cover the repair so it ALL came out of my pocket even after the service fee… thanks 1^st American home warranty…, it would seem a home warranty company would hire reputable contractors to come take care of your problems, not cause damage… Very disappointed… Wish there were negative stars

I can only say amazing things about Pruitt’s plumbing. Number one, they came out at 10 o’clock at night. Number two, they worked relentlessly until the problem was fixed, Which took a few days. Jeremy and his team were amazing. Everything was explained to me in detail in language that made sense to me. Most importantly, their rates were incredibly reasonable. I’m grateful for their work and would most definitely use them again

OneGuard Warranty sent pruitts for a leaking refrigerator. The problem was the plastic tube that is connected to the ice maker had sprung a leak. John cut off the portion that had burst and reconnected the same brittle plastic hose with a metal clamp. A few weeks later the hose burst again, causing many thousands of dollars in damages. Another plumber reviewed the hose and said it should have been replaced. When we spoke with John to ask him why he didn’t just replace the 25 cent hose, he claimed «I was sent to fix a leak and I did».
If I could give negative stars, I would.

I just had a plumbing problem and called my Home Warranty Company, One Guard to service the issue. Their vendor, Pruitt’s Plumbing had Mike Rohrs, their technician come out that day. Mike not only showed up early, he was polite, had the problem identified and fixed completely within 30 minutes. I have used two other plumbers that could not find the procurring cause and with one look, Mike nailed it! I will definitely be telling all my friends about Pruitt’s Plumbing and now I know who to call!
Thanks Mike and thank you Pruitt’s for your excellent service!
Daisy, Surprise, AZ

John came out to our home today to fix our sink that I could NOT fix. Very, very impressed with his professionalism and knowledge of what he was doing. I found out through our conversation that he is also an Air Force Veteran which was icing on the cake. Thank you, John — for all of the hard work. I would highly recommend this company and especially this technician.
–Glen, Surprise AZ