Planet Fitness – West Phoenix

Went into here yesterday and met with Ramiro and was a pleasure. I was looking to sign up but wanted all the information which was glad to give me and told me my insurance may pay for my monthly fee. I went home and checked it does. Thank you Ramiro. Very clean gym and signed up today. Can’t wait to get started.

My friend and I had been looking for a nice gym to go to after work and did some looking around… Decided to go with Planet Fitness but accidentally signed up at the wrong location. We stopped in and talked with Jennifer, she told us we would have to cancel from the other location, which was unfortunately on 40^th street. We did so and I tried to go back a few days later. Apparently you don’t need Moloch more than a 2^nd grade education to work here. Idiots. There was a girl up front who was not only rude, but a liar. One thing that is disgustingly unprofessional is when an employee flat out lies to a customer’s face. I told her the situation and she just glared at me. I told her I just needed my membership redone. She said, «yeah well I can’t do this. I can’t wave your fee. Only a manager can set all this up.» I was pretty frustrated at this point and told her that it was my 3^rd trip there. Quickly she changed it up on me, «well, I’ll do it but I need your account and routing numbers». I’m sorry, but are you kidding? I called her out on her lie and walked out. About a week later I called and Jennifer answered and told me that we could just stop on in and she would take care of everything. Met my friend there and within 15 minutes, everything was done. Extremely professional and polite. Can’t wait to see her around!

Wow this place must be over flowing with members. Because their customer service is just nasty! I went in yesterday. Wanting to sign up, because it’s open 24/​7, and my current gym is only open to 11pm so sometimes I find myself rushing my work outs. Anyway, the young lady that helped me literally spent 2 minutes going over the payments, showed no interest what so ever in having me as a member. And went right back to talking to her co-​worker about planning her birthday party, as if I wasn’t even standing there. I expressed to her I had never been here before. With an «ugh i can give you a tour» and a discontent expression on her face. No, thanks I will not be signing up at this gym anytime soon. Much rather work with my current gym schedule.

The good: They do a good job keeping it clean, there’s tons of cardio equipment and even when it’s busy it’s doubtful you’ll have to wait. The machines are always in working order from what I can tell.
The bad: The staff kinda doesn’t care — when I picked up my card a few months ago, I was never offered any kind of tour or even a run-​through of how to sign up/​use the gym. When I asked the third time going into the gym about some of the features of the black card (like I want to use the massage chairs, hello??) they were dismissive and seemed irritated that I was bothering them. I found another PF near my work and use that one instead.
This place needs more free weights or to police the curlbros, desperately. They let guys just sort of clog up certain areas of the gym for an hour at a time.

Good staff not Mich interaction on my part though. I come to do cardio and absolutely. Clean and very courteous people. The nice part is the usual rush hour of 5 to 7 is not too bad at this location.

Service has improved since the last time I was here… it’s clean, spacious and most of the time machines are available.

So happy to join this gym, especially this one! Came in signed up was greeted with smiles, staff was extremely friendly. Kayoke was awesome!!! Completely made me feel comfortable on my first day, answered all my questions can’t wait to go back. Equipment is clean, along with the entire facility. I’m bringing all my friends in!

Consider it for what it is and you won’t be disappointed.
Staff was really friendly. Gym was in good shape, clean and newer equipment.
If you’re looking to lose weight this place is perfect. However, if you’re looking to build mass you may be limited.
My only complaint would be younger guys hogging gym equipment. I literally waited almost 15 minutes for a smith machine… A smith machine. Felt like I lost all my pump by the time I actually got to use one and that was from 2 larger guys next to the kid that I waited so long for.
Overall not a bad place to break a sweat.

Great value ! This gym is great new clean equipment and it’s open 24 hours a day !! What else could you want the staff is friendly and are always smiling. The message beds are great nice after a workout.

This place is great. First of all, I have been a member of 3 different gyms in the area, all were okay, but were lacking in one way or another. One place was nice, but cost 60/​mo per person, another place was cheap but you had to wait in line to do anything (including use a treadmill.
Planet Fitness is where I recommend everyone going now. It is open 24/​7, all new equipment, very clean, and very helpful staff. If you bump your membership to their «black card membership» you also receive access to massage beds, tanning beds, and Massage chairs (definitely worth the extra money)
If you are on the fence on this one, go for it. You will be happy with Planet Fitness.

An ok place to workout. Some of the staff are pretty quick on their tongues and at times can be very ignorant. The place is always clean and for the most part, there are machines to workout with. But there is always that machine that’s out of service and others that don’t have the right screw or clamp (incomplete machines)… 3 stars on my scale…

BEST GYM IN ALL OF PHOENIX. Great staff, great new state of the art equipment. Great tanning beds, great hydromassage beds, great Red Light Therapy booths. All for $ 20 a month? AND OPEN 24 HOURS!!! Perfect.
LA Fitness and 24 Hour fitness don’t even come close. And they charge more!