Pizza Hut

Got a large pizza for delivery and it took almost two hours. On a Monday night. Pizza was cold. Had to call back twice to see where our pizza was. The person taking the order wouldn’t even let me finish the card number and I had to repeat myself several times. Awful service. Deserves zero stars.

This place is just horrible. Ordered and were quoted a time 30 minutes before we ever got our food. About 15 minutes after our quoted time I called to ask where our food was. I was told «it should be there any second.» 10 minutes later I called back and was given the run around about how there was no manager available for me to speak to. Finally, I guess the manager magically appeared and Brandon (sp?) got on the phone. He tried to tell me that the computer quoted me the wrong time. THE COMPUTER GENERATED SYSTEM TOLD ME THE WRONG TIME. Dude come up with a better excuse. He took no responsibility whatsoever. I asked for some sort of compensation and was told someone would call me back. That never happened. It’s 3 days later and no one has called. We won’t ever order from you again.

When I called in our order I was told 50 minutes for delivery, they showed up after 25 minutes which was inconvenient as I was balls deep in the wife at the time

Just had pizza hut and it was amazing I had not order from them in a long time. I used there amazing app and made a chicken, pineapple&bacon pizza with Parmesan crust. It got delivery pretty fast and the lady that deliver was so friendly. Definitely going to order from this location more. Keep up the amazing work.

I want to like Pizza Hut, but they just can’t seem to get their act together. What you see in advertisements is NOT what you actually get (see pics). Don’t bother with this location if you want quality.

I responded with 2 stars as Unilocal defines 2 stars as «Meh. I’ve experienced better.»
Tonight we ordered pizza, wing and the new Waffle Fries. While ordering online I read about their new product, the Waffle Fries, and when it mentioned how good they are and better than others, I chose to purchase them. After order was placed I walked my dog and later received a nice call from an unknown number. I was awaiting delivery so thought it was the actual driver. After I was disconnected, I called that number back and he called me from what was his personal phone. He said he was the manager, was very nice, and asked for the Unit Number at the Candlewood Suites. I had included that in my order and had to with my billing information, however I just advised him and he said the driver was out the door. So I waited. And waited. And waited. About 35 minutes later the driver in non-​Pizza Hut uniform or t-​shirt or ID bypassed us and went into the hotel. The manager made him aware, as we ran in, that we were awaiting the pizza at the front door. I tipped and signed the receipt and thanked the driver as I don’t think he’s the one responsible for the tardiness in delivery. It was about 1030pm and traffic here was normal and we are immediately off the freeway exit. When we got to our room, the first thing we did was open the box of Waffle Fries. They looked like they were old and greasy to be completely honest. Both my partner and I tried one and then another and he said, «These are not even room temperature» and I agreed. The wings were fine, pizza could have been much warmer, so just popped into microwave. However, we could not continue to eat the fries. Jon called the number that had called my cell phone to contact me about the room number, the gentleman who was very kind on the phone and said pizza was going out the door. That door must have been far, far away from the parking lot as it took long time to wait outside for the pizza and fries and wings. Jon called and eventually the man, who was not at all as kind as when he called me, eventually said it was Pizza Hut. Jon told him who we were and that our Fries were not hot, not warm-​maybe room temperature and greasy. Jon said «We wanted to let you know as we just received them and they were not as advertised at all!» The man said «This is my personal cell phone and not the business!» Well we didn’t know that as we ordered online and he called US on my cell phone. He was bothered and offered no sort of «I’m sorry» and absolutely no offer to send out a hot order. We tipped well and would have tipped very well to have a kind and proper manager resend out a failed new product. They are still sitting here. In all honesty, we offered one to our dog and he had no interest. Maybe we just caught the manager on a bad night. But that’s not my problem. I should have been told the actual time to expect the pizza and not the very short time that it would have been if he was out the door. The manager should have understood that we called back at the same number he called us at. He offered no offer to refund the price of the waffle fries or other warm products. We order regularly and have for many years. It’s often take out and maybe that’s a better route to go with this store. I’m upset that he didn’t offer to send some new product out or to offer even 20 percent off the next order. Shame on you, Manager and the North Phoenix Pizza Hut.

Really good customer service and food my food is always made on time and they always make sure there customers r happy befor they leave

Quick service. Friendly staff. It doesn’t get better than this.