Phoenix Four Points Airport Parking

I have used Premier Airport Parking twice before and was satisfied. Not this time. Initially, I was frustrated with Four Points when trying to find out how often the shuttle left to go to the airport. (Not shown on the website) I called the desk and no one answered. Others at hotel tried getting through to the front desk and again no answer. But, I can let that slide.
My problem is with the pick-​up. They instructed us not to call when we arrive but only when we are at the exit. We did. I wasn’t happy to hear that we would have to wait 30 to 40 minutes for the shuttle. We waited. No one. Called after waiting 45 minutes, then told it be another 10 minutes. Again, no one. Then after waiting an hour and ten minutes we thought we heard a shuttle driver, for another hotel, say «Four Points», it was barely heard and he was leaving. I ran after the shuttle and stopped him and found out it was for us even thought it wasn’t marked as ours. We are very upset! We waited so long and then almost missed the one that came, no fault of our own. We will never use them again.

False advertising on website! I booked this parking last minute on my way to the airport. Website said «5 minute shuttle ride to airport». I did not realize the hotel was over 10 miles away from the airport!

Used them last week with mixed results. Loved the fact they were about half the price of other Sky Harbor parking services. Saving money is great, but there was a downside. It took over hour and one half to get picked up from airport Saturday night. Also had to wait extra 45 minutes to catch shuttle to airport, when going. I suspect their capacity to haul hotel folks and in addition, adjacent parking lot folks, is a bit strained.