Phoenix Flower Shops

I ordered roses for two special people in my life & they where gorgeous red roses. They where delivered very timely & fresh! I will be using them for all my flowers!!!

Had bought flowers through teleflora, and this was the local store that delivered. Wrong arrangement delivered, and on top of that, they left out the large roses that the arrangement should have included. Looks like carnations were substitued instead, very disappointed. When I contacted teleflora they offered me 40% off a future order. I will never order through this local place or teleflora again. Arrangement delivered looked very different from picture online.

My wife just passed an import exam and I wanted something special. These folks came through. Beautiful lavender roses, well arranged, delivered on time, and they lasted for more than a week. They did a great job at a decent price.

Ordered flowers for my cousins birthday and she wasn’t home when they tried to deliver them twice; they finally reached her by phone and she was going to be out for the rest of the day and they had the class to think to at least read her the card so that she new I had tried to have them delivered on her birthday. They arrived promptly the next morning and from the picture they sent they were beautiful! I couldn’t be happy with the flowers or the excellent service.

I have received several orders of flowers from Phoenix Flower and they have been always fresh, lasting at least a week. With change of water and the packet of course. Delivered on time as well and never late. Different types of arrangements have always been designed well.

Very satisfied. I ordered flowers to be delivered for V-​Day somewhat last minute and they were delivered on time and the recipient said they looked fantastic. I even had to call and change the delivery date last minute and an actual human being picked up the phone! Im so happy I didn’t decide to support the price-​cutter online flower shops. It would have been cheaper but who knows what would have shown up and I doubt I would have been able to call to change the delivery date :-)

Wow. Incredibly easy to work with. Very friendly on the phone. Confirmed everything about three times very clearly yet the phone call start to finish was 5 minutes or less. Receipt emailed. I would love if all customer service over the phone was so easy!!!

For Valentine’s Day I placed an order at 7:15am in for delivery that day. At noon Phoenix Flower Shop reschedules the delivery for the day after Valentine’s Day. This florist accepts orders they won’t fill. I suggest you look elsewhere.

Called and specifically asked if they could guarantee delivery between specific times on Valentines Day, once assured I placed my order. 15hrs later I get a voicemail asking if I could move the delivery to today and if so they would throw in a box of chocolates free of charge. After being put on hold for a total of 30min and hung up on twice they finally found my order and assured me that everything would be delivered today. Well the flowers were delivered today but no chocolates along with misspelled and misquoted words on the card. When you charge $ 15 for delivery I’d expect some level of professionalism. I will NEVER order from here again. STAY AWAY and order from 1−800-FLOWERS. I had wanted to support a local business but in this instance I will stick with a national competitor.

I stop in from time to time for fresh stems for the house. The flowers are fresh and high quality, and the staff is very friendly. They will stop what they are doing to come and help me out with the selection process every time (even though it’s typically a low dollar purchase) — Tip: Fridays are half off day for floral stems.
I don’t send arrangements all that often, but the next time I do so in Phoenix, it will be from Phoenix Flower Shops!

This review is long over due. I grew up in AZ and now live out of state. I still have a lot of family and friends in AZ so anytime I need to order flowers I always order through Phoenix Flower Shops. I’ve never had an issue and the flowers I’ve ordered (over the internet) and they have always looked just as beautiful as the pictures which you can’t say about a lot of flowers you order online.
Recently I placed an order for a friend and used some of my reward points on my order. To be honest I’ve never watched how many points I had etc. To my surprise 2 days later I received an email from PFS saying they had redeemed too many of my points for my order and for the inconvenience they were going to replenish the points and also gave me additional points for the mistake. How often does that happen? That truly is was customer service is all about, fixing a mistake before I even realized it, more business could learn from this. I sincerely appreciated the email and the effort made to «make it right». There are other businesses you can call on a mistake and beg for a simple solution.
I have used PFS for years and will continue to do so. They truly define customer service and create exceptional beautiful work!

This is the second time I have visited Phoenix Flower Shop and was equally as impressed by the selection and quality of the flowers, in addition to the amazing staff. I came in looking to make a custom bouquet for a friend’s birthday. The two women working were both very helpful and knowledgable. I find the flowers to be priced at a bargain considering their quality. The store also offers a weekly half off all loose-​stem flowers– a happy hour for flowers – great idea! Top-​notch customer service. I’ll certainly be back.

Ehhh, look elsewhere. Good customer service when you call in, but that’s where it ends. Shop elsewhere.

Great on-​line service. Their website is very easy to use. I too have never been in shop physically but have used them twice for floral delivery. On both occasions the flowers were amazing! The flowers are shipped on time and the monthly newsletter is very informative. I have learned things about holidays I never knew before. If you refer others to Phoenix Flower Shops they get a discount for their first order!

Great Service…
Tempe location… Broadway st.

Never been in here physically.
I have used their services many times via their easy to use website. Phoenix Flower Shops is much better than online services that «box-​up» your flowers for shipment — then the recipient has to «set-​up» the flowers themselves… My girl certainly appreciates their professional delivery service.
Local company, great selection, reasonable prices, and on time delivery.