Phoenix Car Rental

Allowing them one star is a gross injustice to anyone considering doing business with them. They are Thieves. After paying a $ 400 cash deposit and paying about half that much to rent a car for a week, these people had someone come to where their 58 year old customer was shopping, take the keys from his hands, including house key and take off with the car and all of his belongings, including his and his brother’s medications, leaving him stranded and locked out of his home. As if that isn’t bad enough, when he had someone drive him to the office to get his things back, the man behind the counter said he’d give the stuff back for $ 180,00 knowing that all of his cash was taken with the car. When asked about getting the deposit back, they denied receiving a cash deposit. It should be noted that some of the meds taken were opiates which I’m sure the staff either consumed or sold. When I tried to call to talk to a manager I was hung up on repeatedly after various staff member’s lame attempts to insult me by asking if I was calling from a mental ward and after trying to be funny by answering their business phone with «Gringo’s Palace» and other incredibly juvenile and equally unprofessional and racially inappropriate greetings. These people should be in prison. Every single person who I spoke with was not only rude and completely lacking customer service skills, they were just horrible people with no honor, integrity or moral compass. RUN, DON’T WALK, FAR, FAR AWAY FROM THIS PLACE BEFORE THEY HAVE A CHANCE TO HURT YOU TOO!

Unfortunately I did not do my research with this rental company. The employees were very nice, that’s the only thing I can say. The owner is a wreck, he’s so rude and was very blunt with me. The vehicle I received was a piece of crap. Out of any customer experience I’ve been through, this was by far the worst. I don’t know how that a****** (the owner) keeps that place open with the low quality vehicles and the terrible attitude. Never again

Since writing my review the Office of the Arizona Attorney General has contacted me and informed me they are investigating Phoenix Car Rental. DO NOT USE!

Please contact the Attorney General’s office and all consumer advocacy divisions of the local TV stations in Phoenix if you have had a bad situation with this company. The AG’s office is interested in hearing what you have to say and this place needs to be shut down asap. They are criminals who treat customers very badly and someone needs to shut them before they can scam more customers.
Please feel free to contact me if you’d like to know who i’ve been talking to… AG’s office, TV stations, Ripoff Report, BBB, etc. Let’s work together to put these scumbags out of business. Maybe some of us will even get our money back, as they steal from customers left and right with hidden fees and consistent refusals to refund deposits… even if the deposits were duplicates run on cards with no authorization from the customer.
Channel 12 Call for Action has contacted me and I am hoping to connect with them tomorrow. The more of us who complain, the stronger we can be in making sure Dennis Saban and his company are shut down once and for all.
Channel 3 also contacted me, but advised me to continue with the AG’s office due to Phoenix Car Rental’s «troubled past.»

I wonder how this business is still open.
I see people are still being ripped off .
The AG is investigating!
DO NOT RENT FROM THIS business. They have crappy vehicles and customer service of a skunk.
RUN AWAY.
OR rent from them, since there is going to be a class actin law suit.

Horrible service. Very rude towards costumers, the owner more specifically. The cars are old and used up. And to top it off, they blame the damage the cars had previously on you. I DO NOT RECOMMEND THIS PLACE NO MATTER HOW IN NEED YOU ARE.

Worst, most unprofessional company I have ever dealt with. I would not do business with this company. Dennis is rude, and they will manipulate you on the charges vs insurance etc. Be careful.

Had a choice of vehicles. All of them smelled really bad. I wish I have read reviews before I rented from these guys. Old, stinky vehicles. I drove better cars in high school.

DO NOT! I REPEAT DO NOT RENT FROM THESE GUYS!
i rented a car from these guys and they continue to charge my debit card with unauthorized charges! I have to file Fraud on my bank account as well as with the BBB of Phoenix. They will scam you! They do not write the make and model or any information about the car on the paperwork they give you and then they TAKE that paperwork away when you return the car and give you NO RECEIPT unless you demand one and even then it’s as if you are asking for them for something unreasonable. Check out the other reviews here and their rating on the BBB website and save yourself a major headache!
I wish Unilocal allowed for giving ZERO stars because this company does not even deserve one star for their terrible customer service, obvious scam behavior or their crappy POS cars that are literally ready to fall apart on the road! You are putting your life and financial stability at risk with this company!

If I could give a place negative stars I would. The cars are crappy, the tank was on E, the left front tire half flat. All that really isn’t a big deal. The problem with this place is zero customer service. They not only are rude to their customers, they treat their, rather friendly, employees like dogs. Pay extra, get your rental at the airport.

If I could place a ZERO I would BEWARE STAY AWAY! They had me sign the day I picked up the car I returned it a week early with no credit what so ever. Then with my signature they added over a hundred dollars of fees on top they were rude and strong held me thereating not to give me ride to the airport and to leave arrogance and laughing. As a visitor from out of state. I contacted the police, the Better Buisness Bureau, and my credit card company! BEWARE!!!

Hidden fees are the name of the game at Pheonix Car Rental. Now I’m actually satisfied with my overall experience here: I’d rather rent from an independent comapred to the corporate megoliths over at the airport. I knew I’d get a used car and indeed I got the most beat up used car you could imagine (150,000 miles, worn out everything, sloshing water in one headlight). I was good with that.
But the hidden fees! $ 12 for cleaning, $ 2.50 for «S/​C», $ 3 for «pkg», and the kicker was the ‘complimentary’ airport pickup was apparently $ 12 each way. Then there’s «tax and surcharge» at $ 19.55%.
The other guys charge a lot of fees and taxes also: but they disclose them. Don’t rent from Pheonix Car Rental without getting a bottom line price via email or fax before stepping on their lot. Also note: if you’re a smoker, this may be your place for car rentals: they don’t seem to care.
On March 5, 2014 the Arizona Attorney General’s office announced it was taking action against this family of firms for fraud (Saban’s Rent-​A-​Car, D S Rentco, A-​AAAble Rental Ltd. and Phoenix Car Rental).

Worse place to rent a car, stay away for your own good. The newest 15-​passenger van they have is a 2005, which is a joke. Next time I need to rent a van, I’ll go with a chain store.

RUN AWAY FROM THIS PLACE. I called to reserve a car and was given a great daily rate. However when I signed the contract, I didn’t read the fine print that there is a $ 30 drop off charge; $ 12.95 per day surcharge, $ 11.99 cleaning charge, additional $ 19.95 per day surcharge for my age, $ 16.95 per day surcharge for using a debit card and not a credit card to rent the car, $ 3.00 per day charge if I left someone else drive the car — list goes on and on. Rent from Hertz or Avis and save a lot of $$$. Google this company and you’ll see 100’s of complaints.

This is funny, sad, and true.
My wife and I had always rented from national companies and thought we’d give to local business while saving some money. Seemed simple enough but boy were we WRONG.
If it seems too good it is.
I wish I could tell you how many lies I ended up catching these guys in but it’s embarrassing for me. Airport Shuttle? Sure we got one (nope), well pick u up (nope, you’ll take a cab and we’ll charge you extra), and we have after hours drop off (nope just access to an airport lot and we’ll charge you to leave us our car there).
They’ll say they are a reputable company and have 800 or 1200 cars (told me both numbers separately), but their lot fits about 10 old cars, and all are pieces of crap.
About $ 30 in fees on top of agreement price, much cheaper than anywhere else — NOPE — we ended up paying more than most of the original quotes we got from national rentals but instead got a 10 year old smelly car that made weird noises and guzzled gas… Oh and they say they can accommodate things like drop offs, shuttles, extra drivers, going out of state, but ANY service they provide as part of the process, they charge you ridiculous rates for without EVER telling you — even now after we’re done they’re avoiding sending us an itemized bill or talking through details on phone.
Trouble is after a long flight your judgment sucks.
As soon as you get to office after long plane trip and taking a cab there from airport because their shuttle is «out of service,» you just want a car (I did). I knew it didn’t feel great but thought we’d just stick it out, I mean how bad could it be??? Answer: BAD!!!
They speed you through signing forms– which all car rentals do BUT they sneak a sheet into the process that I didn’t have a second to read until we had been ushered out to our 2000 Impala and were off the lot. I had signed a sheet saying we’d pay fees for everything you can think of and some things I couldn’t make up. AND By that time they’d also charged $ 250 as a deposit on our card, without telling us. They act real so you think they are, but they’re not doing what you’re used to from normal rental companies, they’re scamming you every second.
And I quote…
They quoted me $ 129 for a week and said they’d charge us about $ 30 in fees. After the week our bill was $ 250 and because everything was processed after we were back home our only recourse is to dispute from a distance. When I called to ask them, they said our reception was making it hard to hear, that they were too busy, anything to avoid answering questions like real men.
Good ol fashion bad people.
Not sure? Just call and talk to them for 5 minutes, especially the blow-​hard owner. I made the mistake of thinking he was legit and lord was I wrong. He lied about pricing, hid the truth about everything I asked about, and my 2 – 3 calls since renting –even while we were driving the car — involved him yelling and mocking me for nitpicking, that he didn’t have time to go over my bill, and that his «accounting team wasn’t there.» Uhuh sure…
But just trust me and call them, just ask them reasonable questions and listen how they/​he will get so heated, eventually he’ll get so upset like he’s 5-​year old bully threatening to take his ball home.
Now that it’s over I’m gonna call him from time to time, just for a laugh cause he’s such a guerrilla.
YOU ARE BETTER!!!
This place is not cheaper than others, it’s just CHEAP as in fake, crappy, stinky, and run by scammers who pray on tourists who think they’re legit. You are better than this and should spend your money elsewhere, you’ll save money and peace of mind.
Peace!
The worst thing for us was no matter how much fun we had, we always felt in the back of our minds that our car could break, that we’d be stranded, that we’d be charged like crazy (which we would have — even more than we were) and that we’d have to pay for repairing the car… It just made for a really crappy part to our otherwise great trip.
Sad…
Hate to say it but more than being upset about the bill which I am, I just feel sad that some people lead lives like this. They are what’s wrong with this world, I’m sorry to say ;(
But hey, maybe you’ll have better luck than we did ;)

My advice — Do not waste your time or money on this company. My experience was beyond bad. First, they gave me a car with bad electric problems. Specifically, the car’s electrical systems died intermittently when I would stop the car, leaving me stranded at stop lights with the car completely dead in the water. (Made a number of other drivers very angry with me — but there wasn’t anything I could do about it except keep trying to get the car started again.)
Also, the emergency lights would go on when I locked or unlocked the car and couldn’t be turned off. When I called to complain, they said I needed to put more gas in the tank (it had half a tank full). When I protested that gas does not address electrical problems, they said I could drive it back and exchange it. (I was over an hour from their location, so that blew half a day of my vacation.)
The next car they gave me had serious brake problems — almost as dangerous as the electrical problems with the first one. In addition, the car kept flashing that it past due for servicing its tire monitoring system, its seat beat monitoring system, and its regular maintenance check up. But since I wasn’t driving it much, I decided not to waste another half day exchanging it. So take note — THE TWO CARS THEY PROVIDED TO ME WERE NOT WELL MAINTAINED AND HAD SIGNIFICANT SAFETY RELATED ISSUES.
Third, when I rented the car, they said they were putting a hold on my credit card in the amount of $ 350. This was a lie. They actually charged my credit card — on the first day of a week long rental for $ 350. When I returned the car, a week later and with more gas than I started with, they gave me a «final» bill of $ 259. Since I thought they had put a hold on my card, I thought that was the charge.
So I was surprised when I returned home and found the week old $ 350 charge. When I called about it, they said it was a deposit and that I would be issued a refund check for the difference — that would be mailed to my home — within 2 to 3 days. 11 days later, I still didn’t have the check. So I called again. They said they would follow up and get back to me within the hour. More than 3 hours later I called again. They said the check had been issued and should be in my mailbox within 5 days. They are in Phoenix and I live in San Francisco. Draw your own conclusions about that one. Bottom line — they have had an excess of my money for over 3 weeks and I still do not have the refund.
Then on their website, they said they can pick you up and deliver you to/​from the Phoenix airport. What they don’t say is that they will charge you $ 12 each way for the ride. Further, they charged the second $ 12 fee after I had signed the final paperwork for the final charge on the car. The way they made sure they got their money even after we had closed my bill was to take it out of the refund check they are supposedly sending me.
They say they don’t charge the airport fee — and that is correct, but they make it up by a number of additional hidden fees, so ultimately, it was not cheaper to rent with them. And given the lack of safety factor of the two automobiles they provided to me, it is definitely not worth it to rent with these people.
In every way possible, poor customer service, hidden charges, lying about how charges were being made, over charging, holding on to excess funds for an extended period, poorly maintained vehicles, etc. — my personal experience of them was horrible. I will never use them again, and I cannot in good conscience recommend them to anyone else.
I’m just sorry I didn’t read the previous Unilocal reviews before I rented with them. Because then I could have avoided all this and had a much more pleasant vacation.

ZERO STARS
DO NOT rent a car here! Biggest scam ever! In business to rip off consumers. The State of Az is suing them. They need to be shut down. Provided us a ’04 impala with over 200k miles, engine light on, no power locks, reeked of cigarettes. Charged us our $ 450 deposit after we returned it in 24 hours! Refused to talk to us even locked us out!

SCAM. My wife and I rented a car and we were told the cost would be about $ 280. We were charged near $ 600. When my wife called the man she spoke with shouted at her, used sexist language, told her to shut up and stop being hysterical. He kept belittling her until she would be quiet. Then after a long pause without the man saying anything, she would start to speak he would begin the abuse again. I’d rather not write and repeat the type of language he used. It was abusive, sexist, and horrible. They claimed they couldn’t find our paperwork so they wouldn’t give a refund saying there’s nothing they can do.
Spend more money if you have to, avoid this business.

Rip off artists. Had to rent a car while one in the shop. Rental said 324 a week. Had the car a month. Get the credit card statement and it was 2050!!! The snuck in insurance not in plain view of what they showed for the weekly total AND added taxes ON TOP of the weekly total instead of part of it.
The car was a pos with several issues with it and every time we called to complain the had an «I don’t care» attitude. Poor all the way around. They obviously make their $ ripping people off hiding fees. When I called them on it they hung up on me!
STAY FAR AWAY FROM THIS PLACE!!!

Got update from credit card co, they refunded the leftover deposit money like they said. That’s good. So while customer svc can be a bit hit or miss in terms of courteousness, overall they came thru. Again we had no issues with our vehicle and got a minivan for half of what it would have cost at a big-​name place. But we didn’t break down. The stories I read of people who broke down were pretty unnerving. Overall our experience was acceptable. I didn’t like the fees at the end. I actually rented from these guys a number of years ago and had a similarly mixed experience, though at the time it was run under a different name.