PetSmart

The grooming for my Pomapoo was spectacular. Kayla was super friendly and treated my baby great! He came out super happy and adorable! I highly recommend her!

Gave them one star because I couldn’t give them 0… This is the worst experience I’ve ever had «PETSTUPID.» If they were so smart they would not send you a coupon on October 2^nd 5:49 pm that expires October 4^th with October 15 in large bold print at the bottom of the coupon… oh bye the way they did have October 4^th on the coupon in very small what I will call ghost letters for lack of a better description of letters that are very faint unlike all the other lettering… This felt like pure consumer fraud «the good old fashion BAIT & SWITCH.» It took me back to a simpler time when you knew big companies did it and it was just unethical not illegal. «PETSTUPID» has done a fantastic job of getting to the top of the pet industry. In fact they have become so good at what they do, I think they must sit in their giant «PETSTUPID» headquarters, kissing their own ass’s, bragging to each other how they are so great that they don’t need all those wonderful customers who put them where they are, one customer at a time… Well just a word to the wise. We can also leave you one customer at a time and don’t think you’re to smart to survive without us. Consumers have brought down bigger corporations than «PETSTUPID» because they thought they were to big to be touched… Just remember my pet does not give a rats ass where I shop… and I can tell you it won’t be «PETSTUPID» ever again. I have friends, who have friends, who have friends. Next thing you know, you will have empty stores and pay checks bouncing like big rubber balls simply because you became forgot as they say «to dance with the one that brung you» MY $ 180.00 purchase may seem small to those in the ivory towers but it’s a start… it felt great knowing it was back in my pocket and heading somewhere where customers count. OH YES THE 20 SOMETHING MANAGER SHOULD NEVER REFER TO A CUSTOMER AS «SWEETY» IT’S YES SIR, NO SIR, YES MA’AM, NO MA’AM…

Don’t be fooled by the advertisement you may receive in your email for free shipping, no minimum. I noticed that when PetSmart has free shipping, it is really not free shipping. You are actually paying about $ 3.00 extra for each item when you order an item online and it says free shipping. If the item is available for both store pick-​up and free shipping, you would probably be paying $ 3.00 extra even if you choose store pick-​up. I noticed this because I ordered Blue Buffalo dog food online and picked free shipping. However, I went into the PetSmart store to get my dog’s nail clipped and I saw that the same dog food I ordered online (that day) with free shipping was $ 3.00 less than what I paid online. And yesterday I went to PetSmart to take advantage of their offer for buy $ 40.00 worth of products and receive $ 5.00 off your next visit. The Blue Buffalo dog food that I had just purchased was now on sale for $ 10.00 off so I purchased another bag. I went home to look on my computer (I probably could have checked the price at the store using my Smartphone, but I didn’t) to see what the price of this dog food was with their free shipping offer, no minimum, and again I found that the price of the same dog food I purchased at store was $ 3.00 more when you purchase it online. However, I still think PetSmart has best prices when it comes to Blue Buffalo dog food and that’s why I am giving PetSmart 3 stars instead of 2.

Very clean store; staff very friendly, professional, welcoming, and helpful! Would definitely return to this location.

Good freshwater fish selection. Knowledgeable people in aquariums when I called about fish and inverts available for my freshwater tank. Wish they had more products for marine aquariums. Never had a problem with customer service as someone in the store always ask if you need help. Ignore negative reviews as they are drama queens and not focused.

Omg! What an F’n craphole! Overpriced, usually broken, sometimes used Wal-​Mart garbage. I hate having to go here.

I went into the groomers, paying for the Pawdicure. This is supposed to include: nail trim, nail grind, ear cleaning and hair removal, cologne, and a bandana. First, the groomer did not trim the nail, only did the grind. I did not complain because «hey, maybe my dog’s nails were really short,». Then, my dog flinched every time they went into his ear. In my opinion, they were being really rough on him. So, they did not clean or remove any hairs because they did not want to get bitten. Lastly, when they returned him to me, he wasn’t even spritzed or had a bandana. I had to remind them to do those things. I was already very upset that I paid $ 20 for a simple nail grind. They did not do all of the things in the package and still charged me the full amount, telling me to go handle the ears myself. Very disappointing. A few weeks later, I went to a private groomer, Debbie, who charged $ 30 for a full grooming! She even did his ears and nails properly. Never going to petsmart grooming again… Waste of money. The 3 stars I put up there represents the 5 star service I get from the store employees, who not only handed me coupons for various items, but were nice enough to carry bigger items to my car.

Very nice and helpful people! Whenever I go there they are nice and help me with whatever I need!

This is for the groomers. My dog was turned away from service for barking too loudly. He’s been that way for the four years I’ve had him, and training is not working obviously. I have never had a grooming salon turn him away for that, ever, and he’s had service regularly. This was my first visit at this location and last. I’m disappointed. The groomers seemed irritated and impatient. I’m just disappointed.

Today I took my newly adopted yellow lab in for a standard wash, condition package. Cost was less than $ 30. I’ve never taken a pet in for grooming services but Lawrence wouldn’t let me wash him myself. He was a stray picked up by the county before I adopted him so I know nothing of his history. He came out happy and looking very good. They definitely met my expectations and I will use them again

Average location. Customer service is very hit or miss.

A very clean place. I only had one issue where I felt like I was being ripped off by the groomers. Pawdicure sounded like such a great package, but the groomer did one swab of the ear (no hair removal as stated [because my dog wouldnt let them]), and a nail grind… I had to go back and ask them to put the (as advertised) bandana. Waste of money, and I probably will learn how to groom myself. Overall though, prices are very reasonable for their merchandise.

I set an appointment to get my dog groomed and I get there and they wont take her because I did not have her shot records. First of all, I was not told to bring them, my dog is just a puppy and barely 4 months. 4 months is time they need proof of raibies. I talked to the manager and I told him my puppy may not evan be 4 months yet, I got her from a rescue. He wanted proof that she was under 4 months old. REALLY ! You are an idiot. I will take my dog where we will both be treated with respect. I will never go to that store again. Poor management

I don’t know why this place only has three stars. No, it’s not in the best of areas, no, it’s not wag n’ wash, but this PetSmart is everything it should be. The staff is outrageously friendly, and they did such a great job cutting my furball’s hair. There was a sale going on too, which definitely adds to the appeal.
Overall, if you’re in need for a big corp pet store, this place should be on your radar.

Don’t get me started with the service I have gotten recently. The «hospital» staff is the worst. Going in for an ear infection and having my gog for 6 hours, they forgot to treat the infection. They began to blame me even though I brought the dog in for a Fu^#ing ear infection. Took them another hour to. Flush the ear and ake excuses. They suck!

Okay, this update is for 2 specific incidents with 2 very different outcomes, but the weaker is cancelled by the stellar leaving my review at 5 stars.
I wanted to get dogface one of those «I’m a big scary dog» spiked collars. They’re like 60 clams.(a better spent 60 clams as opposed to the Smelly Dog 60 clam coat) Anyhoo. This is in Criptown Maul, so they lock the good shit up. Good shit being a 60 clam big scary dog spikey collar.
Don’t judge me… You know it’s a fair statement. Even if you refuse to admit it.
So, I find someone to unlock the collar to make sure it fits.
Well, it don’t.AND it’s brown… No no no… Must not be. This must be a black leather big scary dog spikey
dog will be Dog
dog will be hellbent for leather.
I ask key guy if they have any in his size in black that’s not locked up in the display rack. Well Lazy Farts tells me they don’t make that collar any bigger and it only comes in brown… Hmmm. I doubt that.
I go to another Petsmart and get
black, In his size. Fucker lost a 60 clam sale.
Oh…and guess what… I happen to know someone in upper management in the Petsmart Corporation. Guess what he knows too now…
You never know who you’re waiting on Mr. Lazy Farts Key Holder…
Now for part Deux of this update.
On another occasion, I bring dogface to the groomie area, without an appointment or clue.(I take him to charity car washes to wash him. Cheaper than a groomie and money goes to some needy something or other.)All I need are his doenails did. They can do it! Check in groomie girl real pleasant, gave a shit, and was engaged and knowledgable. All the groomie girls were extra cool and human. You could get the idea they all went out for girls night out after work from time to time. Just the way they got along, a symbiosis if you will.
So, after looking at dog’s nails, she comes back and suggests a slightly different service and the reason why. Reasonable, go for it. Dog was a bit nervous, but they handled him so well. His toenails all did and nice, dog more comfy now.
I will go back for that again!
Oh, and he was wearing his big scary dog collar, the one they don’t make in his size or black on that occasion…
I didn’t see Mr. Lazy Farts though. maybe he had made a bed of excelsior in the back and was sleeping on it.
Tee hee hee.

No matter what question I have for an employee, the conversation always ends with them asking «would you like to buy out most expensive, organic dog food?»
No, I came here for a dog collar.
This place is overpriced but Ill still come back once in awhile

Of the 3 scheduled appointments I have made to this banfield, they have been at minimum 30 minutes late each time (the longest being an hour). Again, these were not walk-​ins but scheduled appointments. Once, I can understand, stuff happens. But three times and you’ve got a systemic problem that needs addressing.
I wish I could say that it’s due to incredible bedside service. But I suspect that it’s due to poor scheduling and staff utilization.

I actually had the opposite experience as Brad H (see his review on 7÷10÷08). I want to compliment two of the cashiers/​regular workers and one of the managers.
I wanted to buy a cat tower but I noticed that one of them had fur on it already! And you know how territorial cats are, my cat probably wouldn’t want anything to do with it if it had already been scented. So I asked a nice young gal about how they sold them and if we are supposed to carry off what’s displayed or if they are in the back somewhere in boxes. She said whatever is out on the floor is all they have usually unless they have a couple extras in the very top shelves. She offered to call her manager for me and I accepted.
The manager came immediately and was helpful and friendly. She offered to give me a discount on the one that had fur on it and she also went to see if there were extras in those top-​shelf areas. There were, but I felt bad (and didn’t have much time) making her get someone with a forklift to get it down and go through all that trouble. Anyway, I ended up getting a different one that had no trace of «being tested out» — which isn’t actually allowed, so someone must have snuck their animal onto that other one or something. She helped me carry mine to the register.
Then to top it off, the cashier helped me not only carry it out to my car, but spent like 5 minutes out there in the AZ heat with me as we figured out how to fit the darn thing in my car! She was friendly and happy to help the whole time.
Overall I am really satisfied with my time spent there and even though all Petsmarts have pretty expensive items, their people make it worth the experience.

This happened about two months ago, but I wasn’t on Unilocal at the time so I thought I’d share now.
I stopped in at the Petsmart at ChrisTown Mall to return an item I had previously purchased, but that our cats did not like (a freshwater drinking fountain).
However, because the item was over $ 50, the cashier had to call for a manager’s approval. Despite the fact that there were supposedly 3 managers on duty, the cashier had to get on the PA 3 – 4 times and it took 10 – 12 minutes for one of the managers to come forward. During the time this took, the cashier was becoming extremely agitated — apologizing to me and complaining about the store managers and how lazy they were.
Eventually, when the manager walked by, the cashier had to flag her down and she acted as if she was surprised that she was needed. I was tempted to say «didn’t you hear the multiple PA announcements asking for a manager to come to the front?» but I bit my tongue.
As the cashier was finally giving my refund, the other two managers came sauntering up the main aisle talking to each other and ignoring everything else.
Overall it was one of the worst examples of customer service I have ever seen and I will not return to this store.