PetSmart

I got a new puppy home and I tried to get his first grooming here since it was near to our home. Firstly, I did make an appointment before, but when I went there they said no appointment! But still they said they take walkins so somehow we managed to get his grooming done. We came back to pick him up but I never felt any change in his coat or his behavior of being fresh. He never smelled good. May be he smelled less than he was before grooming. We were so disappointed that my husband wanted to him to a different groomer that same day. But since walkins are not usually easy I we couldn’t go else where. I am definitely not going back there for grooming.

Return policy blows I even signs up for the pet club card. Yeah won’t be back here. Going to shop at pet smart!!! BYE!!!

Worst grooming experience ever.

I waited for 20 mins for help at the fish wall, which was stupid anyway because their fish are always dying and are brought home with diseases (hence the short 2 week return period vs petco’s 30 day one) it become a complete waste of my time and I even had the cashier call for help at the fish wall, and no one came in. So yeah, Petsmart shouldn’t be able to even sell living things.

Just called into the grooming department and they said they have availability today at 5pm 8\21\2015. After looking at our profile they said our dog should only be groomed in the morning because she gets anxiety. She then proceeded to put me on hold and once back on the phone she said, «we can’t get your dog in until next weekend.» I understand dogs can be difficult but I bet more than 50% of dogs get anxiety. I take my dog to get groomed, not for counseling on when my dog needs this or that. Do your job, schedule the appointment as asked. I have taken my dog to this location for 2 years now. For owners with dogs with grooming anxiety, do not bother, they have no patience for you or your animal.

2.5 STARS: Took our dog, Buddy in for grooming and requested Torie. She did a wonderful job and we were very pleased. This 2-​star rating in no way reflects her work.
Issues came at checkout. We had just received a Happy Birthday to Buddy email from Petsmart that stated a free $ 4 toy with ANY $ 15 purchase. As we had just purchased a $ 69 grooming package, we picked out a toy for him. At the register we were told that the problem was «grooming was not included». Hmmmm… the few exclusions listed at the bottom do not include grooming services. 2^nd issue was we had a 20% off any salon (grooming) service coupon that was good thru 8÷16÷15. Problem with this one was it did not start until ⁷⁄₃₁. Today is ⁷⁄₃₀. Hey we’re old retired peeps who half the time aren’t even sure of the day of the week, less more than the date. The whole idea of a coupon is to get a customer to use your service. Not send them away with a bad last impression.
Bottom line, while happy with the groomer and the job she did, not happy at all with the checkout issues. Will rethink where to take Buddy next time.

Pet Associates are rather green and not that saavy when it comes to customer service. Check Out Clerks seem unhappy. There is a constant upsell above the monthly plan that is always a cause for suspicion.

I only go to this Petsmart because I can actually get my dog into their veterinarian clinic. The ones closer to me are always way too busy but I am very pleased with the service and amount of attention which they give my dog.

I took my puppy on April 15, 2015. Edward was his groomer. He left my dog looking horrible some parts shaved down to just his pink skin. One leg was groomed the other three were not. Top of head was halfway done. He said my dog bit him. When I picked him up and got him in the car his back leg was hurting him. I am assuming where he pulled on it to trim. When I tried to look at it he did nip at me but because it hurt. They have inexperienced groomers there. I will never take any of my pets there for grooming. I complained to the manager of the salon and she could care less. Was too busy to be bothered with me. This was my dogs 4^th visit and now the last. Up until then I had no problems but I believe the groomers before had been working there awhile. I believe Edward was new to the salon. Either way my dog looked horrible I had to take him to another groomers to fix the disaster from Petsmart.

I never write reviews but in this case I have to show how much I appreciate the people here at the banfield pet hospital. I came in last night around 6ish not expecting anyone to see my poor puppy bc I went to 5 different petsmarts and vets and they told me I HAD to make an appointment bc they where booked (but I said hey lemme ask anyway) when I got there the lady said she wasn’t sure if the doctor would see my pup Roman bc the doctor was booked and it was almost closing time but I told them my concern and the doctor was kind enough to take a look. Dr. Daehwan and staff where so kind and caring to my little roman. We thank you guys!

What’s not to love about this place? They have everything I need for my 100 pound lap dog (at least he thinks he’s a lap dog). The employees are very helpful; I needed a new travel bad for my puppy and it has to be a certain measurement. They ran around the store until they found a tape measure to measure it for me since the dimensions weren’t on the tag. Great service!

THEY are great with bulldog. He is big boy and loves go there 5 days week he is looking for buddy hang out with

We love this grooming salon. Our babies just love going to be pampered and always come home looking great. We are there every 6 – 8 weeks and have never been disappointed.

Pretty standard PetSmart. Service and selection here were good. It does seem a tad smaller than other stores but maybe not.

Store is pretty big. Glad they do pet adoptions. Great choice for dog toys, especially Halloween costumes and Christmas toys! Good selection of cats to buy and I like how they have a grooming area. Line can be long. The store does not smell pleasant at all. It never used to smell as bad as it did when I recently went but I don’t know why it smells so so bad now! Only reason why I’m not giving 5 out of 5 stars.

It is really easy to pop into this location while in the area and grab a clearance toy or two for the animals. They have a huge selection of toys, food and accessories for all types of animals and of course the on site animal clinic.
It’s hard for us to be convinced to buy litter or other essentials from this location with Target being right next store and usually a cheaper buy, but we definitely can find cheap toys and treats here without a problem.
Overall: B
Essentials can be cheaper elsewhere, but their clearance section is almost always a win!

Great location and wide variety of toys, leashes, and costumes. Seemed to have a much larger stock selection than PetsMart over at the Promenade in North Scottsdale.

Me and my partner has been bringing our adorable dog here since she was a pup and every time it has been pleasent except for today… Usually one of the nice girls cleans and trims our dog’s nails and never once has there been an issue, but today some guy done her grooming and when we got in the car her nails look like they were butchered and she still smells the same… just for future reference they have lost my business

Only good experiences here for us. We adopted all 3 of our pit bulls from Benji’s Rescue.
The prices are good being a big box store. Some things we buy on line, but get ²⁄₃ of our dog food here and other items. The staff is very helpful and friendly.

I’ve been coming here for a few years now, mainly for cat litter. The workers are very helpful, but I had a bad experience with banfield, they over vaccination my dog and he almost died.