PetSmart

Well, what can you say? It’s PetsMart. That means corporate interest above animal welfare… This particular PetsMart is no exception.
We drove 45 minutes across town to adopt a kitten. We called the sponsoring shelter ahead of time to confirm we could adopt the same day and take her home. However when we got to this PetsMart, the assistant manager (some kid named «Jeff») said he couldn’t take staff off the cash registers or the floor to complete the adoption (despite the fact that 2 employees were out front on smoke breaks and at least 4 others were roaming the floors aimlessly, and 2 employees were standing around, carrying on a conversation with each other within earshot. Soo…
When I brought this to Jeff’s attention, he couldn’t care less, citing his own staffing problems, employees out sick, not enough time, working late hours, etc., etc. — he clearly couldn’t empathize with customers or the fact that we drove 45 minutes, previously spoken with the shelter, had already been approved to adopt, etc.
Do I blame Jeff? No. He’s typical PetsMart management material: self-​absorbed, self-​centered, unsympathetic, and callous. I predict a long, long «career» for him within the Petsmart managerial class. He fits the mold perfectly.
That being said, I only go to Petsmart when absolutely necessary because of people like Jeff. Suffice to say, Petsmart will not be changing their policies or philosophies anytime soon. They are to pets what McDonald’s is to fast food — and unfortunately their management comes from the same gene pool.

Terrible customer service couldnt even tell me how much was on a gift card. Let alone the store manager was snotty and rude! Will not be back ever and filed a complaint! Refuse to be treated poorly.

This PetSmart… I only go since it is on the way home from work.
The PetSmart is by a now defunct Bed, Bath and Beyond. The selection is just so-​so.
When one is ready to leave and check out, there are never adequate cashiers. I was there yesterday, and the line was nine customers deep. Not one employee came to help the poor chap! Not only that, then the one cashier was in a rather pissy mood. I requested a price check on something that was for sure on clearance, and he argued with me and was rude about it. He was rather snappy — well the register says it’s $ 1.47! He did not even bother requesting a price check. Any other store, one could request a price check.
The parking lot does have a cart corral, which some PetSmarts do not have. This is fairly new, as about two years ago, this location did not have this.

Horrible service. Went to get my dogs nails trimmed and bath. Our bather wont be in til 4 can you wait? No. I couldn’t wait… hm ok this is a groomer. Anyways I requested my dogs nails to be trimmed. I tried to stay and watch until I was aggressively shooed away. This gives the dogs stress. She said. I was called back 5 minutes l later to say my dog snapped at them. Was given advice to put my dog under sedication to his nails clipped. Went Clipped nails in 2 minutes with no problems. I hope none of those girls ever went to become vets. Thank you mountain view animal hospital. Nails are perfect.

I love this place. My go to place for grooming (ask for Libby) and all of my puppies needs. They are all really friendly here. Super close to home so thats the best part.

5 stars for Libby’s service! Went to get my puppies first groom yesterday, and I was so happy I set an appointment with Libby. She was so sweet and loving towards my Lexy. My 2 pound ShiPoo! (Of course everybody loves puppies) but you can tell when a person really cares for them! Not only did Lexy come out looking super cute she came out happy and giving Libby kisses. I will definitely be coming back here for her future groomings. Thanks Libby you’re the best!

The grooming salon is fantastic. Make sure you specify what you would like your pooch to look like. Kara does and exceptional job! Also Banfield Pet hospital does a great job, watch out for unnecessary medical costs and up selling. Veterinarian (Foster) does an exceptional job and truly cares about your animal and you as an owner.

I like the staff. I have been going there for years. I find them always helpful and pleasant.

I went there looking for a cat condo there was 4 of them there with a tag priced for 41.99. I picked it up and carried it to the register it ringed up 169.99 the girl that was at register was new called a female manager over there and I showed her the price she to start reading all tags and boxes to make sure there in the right spot and when I tried to take pic she moved in the way and started to move the tags around. I called ordinary corporate twice and never got a call back like they said they would even the main store manager wouldn’t call back I rather start going to PETCO for now on this is the 3 store I’ve had issues with stay away from petsmart if you want to get screwed

I got my dog Maybir a bath n brush with the furminator add on at Petsmart … she is 28lbs, the sweetest most lovable dog. I can’t believe that I just paid $ 59 for her groom.
My take from this: petsmart needs to reevaluate how they charge owners.
I got average service, a service I could have done for less, and usually do my self.
I even talked to the cashier about it, and she referred me to a mom and pop shop, saying I was overcharged!!!

I stop at this particular location when I am in the area and my local location is out of what I need. everyone is friendly. I really like the dog trainer at this location.

I took my 2 dogs to the grooming center for the first time last week. Libby was our groomer on 1÷21÷2015. I called to ask about how they might handle a new adopted dog from the dog pound, he is shy and I didn’t want to stress him out. She was welcoming on the phone and in person. When we arrived she greeted both dogs down on their level and spent extra time with the new dog reassuring him. I broke down in tears leaving them in a new place, and Libby was extremely understanding, offering to call me if there were any problems and to only do what he was comfortable with. I can’t say enough good things about my first time at PetSmart for grooming. The retail store is nice too with very helpful employees.

This location is closest to my house, so I pretty much have to go here, at least to save gas. Every time I come in, I am greeted, which is nice and welcoming. I go here for the crickets since I have reptiles and let me tell you, it always takes awhile.
So the last time I came here, the employee was in a bad mood and didn’t write down the code for the crickets, or how many. When I walked up to the register, the cashier didn’t greet me, instead just gave me a shrug. I don’t know what he was asking or doing since he didn’t even say a word to me. So I finally said «uhm, it’s 25 crickets if you need to know, I don’t know the code for them». Then he proceeds to scan something and then I pay and walk out. He didn’t ask me if I needed a bag or even a «Have a nice day!» I mean, don’t get me wrong, I’m a quiet person, but throw me a bone here!

Now today, I came here, and it took me about 30 minutes because of bad traffic, so I was a bit irritated and just wanted to go home. I walk to the cricket area and there’s no one there. I proceed to wait because usually they walk out of the office door because there is a window and help me. Today I waited for about 15 minutes and then a family comes up looking at fish. The man asked me if I’ve been waiting and I said yes. He walks to the front to get someone and then comes back with an employee and the employee helps the family first! So now I’m waiting an extra 20 minutes just to get 25 crickets, which takes about 5 minutes to get! The employee finally comes up and apologizes, and helps me and gives me extra crickets.
In the end, I got home about an hour and a half later and usually it takes me half an hour. If I were you I wouldn’t go here unless you really needed to, and you know where everything is at, because the employees won’t help you. If you’re getting dog food, then you’re okay! If you’re getting fish or crickets, don’t bother.

This location wasn’t the worst I’ve been to, but it certainly wasn’t the best. I expect PetSmart employees to be friendly, and happy to see me. They are supposed to inquire about the pet you are shopping for. I passed 5 employees today, and the only one that seemed even remotely happy to see me was the cashier. No one offered to help me, in fact, I don’t think I saw one smile the whole time I was there. The employees at this location really need a boost in morale. I expect more from a state that is home to corporate PetSmart.
There were many customer dogs in the store, and nobody was petting them! Tragic! How could you not greet a dog with a wagging tail? In general, this PetSmart just was not a fun place to be.
I worked at the highest performing PetSmart in the country for many years, so I know exactly what to expect from a good PetSmart. This location doesn’t even come close to being awesome.
As for prices, eh… They are a little high, but made a good effort at offering many items on clearance.
This is going to hurt a little PetSmart, but this location feels like a Walmart. Step it up, before the other chain in town steals your thunder. Don’t be afraid to give a dog a scratch behind the ear, either!

Not a prime store or location, but the employees are friendly enough and this is one of the few places we can find the dog food we like for our two Sibes.

Whenever I need food and other supplies for my pets this is the PetSmart of my choice. Clean store, decent prices, friendly employees and an adoption center on-​site!

Big turnover at this location… Looks like there is little training.
I used them for a few months and then changed to another groomer.

I have been going to this location for my kitty’s needs for some time. I don’t usually have an opinion about this store one way or the other. It’s close to work and I can run in, buy the items I always get, swing by the cute kitties up for adoption and get out of there quick. Not today. Today I have a definite opinion. I was the next person in line behind a women making a return. Apparently the cashier did not have the authority to help her so he called a manager on the speaker. No manager. This did not seem to bother the customer or the cashier since apparently they had nothing better to do than to chat anyway. After a few minutes a manager happened to stroll by. Then he got involved in the conversation, while they asked for name, phone number, address, e-​mail, reason for return, mother’s maiden name (okay, not that last one, but you get the picture).
Not once while this whole thing went on and on was I acknowledged by either the cashier or manager. Not once did they think to call someone else over to check me out. Not once did they apologize for taking so long. And no one even bothered to notice when I dropped my kitty food on the counter and walked out the door.

I use to go to the Petsmart on 59^th and Northern but when I was disconnected by the grooming department more than once I decided to try another one. If you can’t answer the phone, why would I trust you will my dog!
The staff at this location was amazing. Even though, I thought, 2 hours was a long time for a regular bath and brush with some nail grinding… he got exactly what I asked for. His paw-​gress report (get it) had little paw prints to show how he did and they scheduled me again for 6 weeks.
I will definitely go back, hopefully 2 hours won’t be the norm, especially around dinner time… Axel came home starving.

We come here alot for our Dogs. They seem to like visiting this store.
The store is clean & organized very well.