Open Wide Dental

I’ve been going here for 5 years & will not be going back. Twice they have dropped my insurance & never informed me. You would think that if they choose not to participate in my insurance, which they accepted last year, they would inform me when I call to make an appt. Apparently that is too much work & I got stuck with a $ 174 bill for a teeth cleaning.

The business office follow up and insurance claims handling has become terrible here over the past year. I’ve been going to this office for years and I guess its time to move on; there have been some staff changes in the business office and they seem disinterested and disengaged in patient handling at best. This started when I switched insurance about a year ago. The new insurance denied a peridontal maintenance routine cleaning claim, stating they needed a diagnosis/​history in order to re-​review. I received a call from Open Wide staff asking me to contact my previous dentist from over ten years ago for treatment history. When I asked why, they stated they lost my records due to a digital conversion. Sounds a little scary, where did the information go? I never got an answer on that. After about 3 months, some gray hairs, I finally wrote my insurance asking for an appeal on the claim, after determining Open Wide staff did not follow up requesting it.
Then the staff contacted me saying they only were able to get the insurance to approve two cleanings a year paid, funny enough a week later, I received an appeal approval letter from the insurance stating they would again pay for periodontal maintenance. Dissappointing that I had to put in the energy to do the office work they should be doing after many years being a patient. Final straw was today, I had another claim earlier this year that was denied after a recommended procedure was done. I was told that the insurance should cover 50% after previous experience with occlusal adjustments. This was after repeated attempts to try to sell me Invislign at quite an overpriced rate that I declined. After contacting the office a fourth time both in person and on phone, I was told the claim resubmission was denied again even after they attached a narrative to the claim. A narrative? Is this story time? This was after it took them over 5 months to resubmit the previous claim with little to no follow up. I guess after many attempts of keeping this patient relationship going, its best to move on. Patients that utilize dental insurance, beware.

Today was my first time at Open Wide. Upon walking in I felt encompassed by such great energy. The décor in the office is modern chic and the reception is friendly and full of smiles.
After waiting only a few minutes I was given a tour of the office and what an office it is. Massage chairs and a beverage center!
Once my exam started my mind was instantly put at ease. Every big medical term they used was later put into words that I could understand. I have never been to a dental office that does such an in depth evaluation of my teeth and what I hope to accomplish with my smile.
I can say without any hesitation that I have finally found a dentist I trust and an office I can brag about.

I would not recommend coming to this office. I came in mainly because of tooth pain, my entire mouth was hurting and I wanted to find out what was going on. They scheduled me for an appointment, but they only had time to do x-​rays. The doctor sat down for all of 2 minutes to look in my mouth and had zero answers or solutions to my mouth hurting, then sent me on my way. Not only was I upset leaving without any insight on my issue but the entire interaction with the doctor was very uncomfortable. Before I left, I met with the finance lady to pay up for my xrays and she was incredibly rude and snotty. EVERYONE hates the dentist, except me. Although, this experience made me not want to go back to hope they might give me answers for my mouth hurting and finish up my appointment.
I called the office manager and explained my situation and she cancelled my second appointment and forwarded my x-​rays (that I paid for during my first visit) to the new office I decided to go to. Weeks later I received a bill in the mail. Called several times to try to figure out what it was for. When I finally got through they gave me a false answer, which I discovered after speaking to my insurance. I called, emailed and left messages numerous times and the office manager would not return my calls or emails. So with out response, I wasn’t going to pay the bill if they weren’t going to answer me. Hoping that once the bill was pass due they would actually call me back. Instead, sent me to collections. After two months of still trying to get a hold of someone who would talk to me at Open Wide, talking to my insurance and being harassed by the stupid collection company, I just gave up and paid the bill. Poor business practice and terrible customer service.
Go here if you are looking to be treated like garbage and pay for a doctor to look in your mouth, charge you and give you zero answers. Central Valley Dentistry is just down the street on 7^th St and are much more thorough, respectful and the staff is awesome.

Just started coming here. I’m pleasantly impressed with how friendly and accommodating the staff is. Dr Durisek is very thorough and professional. Office is very clean and comfortable. Like most I hate going to the dentist but I kind of look forward to coming here. I would recommend Dr D to anyone looking for a new dentist. Good location as well.

I had a really good experience there today… I’d never gotten a crown before and was nervous, but the staff and doctor were very understanding and actually it wasn’t that bad. I don’t get the feeling I’m being upsold like so many other dentists I’ve been to in the past, just doing what’s needed. Plus, they have massaging chairs in the waiting room. Lol.

As a preface in the past I’ve been happy with Open Wide Dental, and have been going here for almost 4 years now off and on, but a series of circumstances have left an extremely bitter taste in my mouth. To begin back towards the beginning of the month I called them because I was having issues with one of my teeth and wanted a call back to see about any financing or if they could help me out in any way since I’m low income like they have in the past. No response after close to a week, this should have been my first sign, but I called again, they left a voice mail soon after with no real answer to my question, it was basically «We’ll see, maybe, after you see us». Not really the kind of response I wanted since my concern was finances, what if I went in and they couldn’t work with me now?
Anyway I took the chance (once again it is my fault for ignoring the signs) and called them back, made an appointment for a couple of weeks. The night before my appointment I became ill which was keeping me awake as well, so I had no choice but to cancel my appointment. To be fair it was past the normal 24 hr window (I left the message around 12 am because I knew there was no way I was going to feel good enough to go) cancellation I’ve ever made with them. I called them that morning to make sure they got my message, they did, and that was that. A week later I get a $ 50 «no show» bill sent to me. Which they have every right to do, but doesn’t make it good business when you have a loyal customer who always shows up to their appointments, AND referred MULTIPLE people to their location.
I was, of course, upset and did call and leave a message expressing my disappointment and that I was a bit angry about it, but it was a civil message, even if I was clear that I would not pay the $ 50, that I felt it was a slap in the face, and because of our financial situation I would have no choice but to go somewhere else if it wasn’t resolved. That was over a week ago and no response. So much for caring about your customers. If they are willing to lose me as a customer, and maybe future referrals, that is their prerogative but it seems like a bad move to do this over $ 50. But it seems consistent with my treatment I received with a lack of response prior to the $ 50 no show (which I didn’t even know they had).
Have to give them credit though, they did get my bill of $ 50 to me faster then any responses to my phone inquiries!
Update ⁶⁄₁₀
Never heard back from them, but they were once again on time with sending me the same bill. Clearly they don’t care about resolving issues with long time customers.

I needed a new dentist and after shopping around I read the reviews on here. I’d have to say my experiences have been exactly on par with all the 5star ones. Great service, great friendly staff, comfortable environment. I truly do not feel like just a number or some herded cattle being moved along in this office. Dr Durisek has done a great job in creating a wonderful experience (if one can actually be had in a dentists office.) I don’t believe I’ve run into one staff member yet, in quite a few visits, that hasn’t been friendly and helpful and a joy to be around.
There are certainly cheaper dental offices out there, but «cheaper» isn’t just descriptive of the price. I’m very happy with my dentist! (Is one allowed to say that about a dentist?)

I have been coming here for years. Everyone is so nice and my cleanings go by fast and painless. Theresa is great and so is Dr. Durisek.

I phoned in advance and explained exactly what I needed and these people went out of their way to bring me in. Being that this was to be my young son’s first ever dentist experience I took a lot of care in choosing a dentist and setting up the appointments. I made two appointments; one for myself and one for my son. All I wanted was a cleaning and all they wanted was to make an extra buck off me. Teeth cleaning was sub-​par. When we came back the next week for my son I was asked if I had any errands to run as his appointment had been bumped 45 minutes to an hour due to the first patient being late. I won’t be back, and I would never recommend this dentist.

The BEST. Great staff. Great dentists (and no, they’re not forcing me to say that) and great care.

Unbelievable caring team. This dentist and his team are such a blessing to me. Thank You!

I was assaulted by a childhood dentist, and it’s hard to trust a dentist because of that, a detail that this office was pretty well aware of, through the intake forms and verbal explanations. They were exceptionally good, and worked hard to earn my trust, which is harder to earn than perhaps is fair, because of my past. Last fall, I had a rough visit that really got to me, and it shook my trust, but the staff understood and we worked together to get past that difficult part. No problem, right? I wish.
I took a moment to breathe before sitting down before a cleaning on Monday, and then before the cleaning could occur, the dentist figured out that one of my teeth hurts because I have a filling that’s falling apart. I was told it could be fixed instead of the cleaning, so I agreed, but then was told they couldn’t do it due to staffing. And they couldn’t do the cleaning, or anything else. I left very confused and uncertain and feeling kind of abandoned, but the awesome office staff figured out what was going on, and finally explained to me what was going on, and we got me rescheduled and all is well. No problem, right? Yeah, I still wish.
I was informed this morning that they will not fix the problem filling at all, and that the office believes that patients who were molested by a childhood dentist, are best treated with sedation, so that they have no control over or even knowledge of what’s being done to their body. I will be trying a new dentist this afternoon, to fix my broken filling. I thought this office was great, and they had worked hard to earn my trust, 100%, even in the face of difficult appointments that scared me, and then to turn around and violate my trust in this manner? I simply cannot recommend any medical professional who believes so strongly in re-​victimizing rape survivors, for the crime of needing a moment to breathe, and needing to be informed of what’s going on with scheduling.

Raise your hand if you LOVE going to the dentist! What? No hands? Anyone? Bueller? Bueller?
Well, obviously you don’t take your teeth to Open Wide Dental.
Best team in town. Hands down. Teeth down?
Well, you get the update idea!
Thank you, thank you, thank you for helping my mouth heal, for being so kind and taking such good care of me. Shout out to THE BEST HYGENIST ever!
Yes, I still hug her after my cleaning.

The place is clean and bright and the staff is friendly and professional. I like the clear billing statements and estimates. The other reviews cover it all. I have had a few questions with billing my insurance company, and they have cleared it up every time. I love the relaxed feel of the place so much that it makes me look forward to going to the dentist.
Expect them to offer more cosmetic-​type services such as whitening because this is where all dentists make money, but it’s not a problem.
I LOVE that they play whatever kind of music they want. I’m sure they would let you plug in your iPod to the stereo system if you were ever so inclined.

First impressions give you a smile.
The Doc plays his I-​pod over the speakers. The x-​ray vision is digital not film. This speeds everything up. The office design is very thought out and beautifully done. Dental costs can be subjective so ask if there is a new patient special. It was a difference of well over a hundred dollars in savings for my first visit. I didn’t have to wait very long and scheduling was very accommodating. And hey if it’s good enough for Thomas S it’s good enough for me.

If you don’t mind your dental insurance and your own pocketbook paying for fancy furniture, spiral staircases and flat screen tv’s over the dental chair then this is the place for you.
yeah, they are friendly enough, but i wasn’t impressed with the work. the crown they put on my tooth fell out within a year; my new dentist said they never should have crowned it as there wasn’t enough stable tooth to put a crown onto… i should have had an implant. i think they just wanted my money in their own pocket instead of in the periodontist’s pocket.
Just not that impressed by the shiny «veneer» of this place (sorry, i couldn’t resist). find a dentist that knows their stuff and focuses on that instead of the foo-​foo frills.

So, I am one of those people that is terrified of going to the dentist and I only go every couple of years. Yes, it is unhealthy cycle but I was very much at peace with that! I eased my guilty conscience by buying one of those awesome sonic toothbrushes. Anyhoo, I finally got my lazy butt to this dentist based on previous reviewers and that they take my insurance. Oh did I mention, I pay for the best dental insurance ever year and never use it? Yeah, that’s me.
I recently set up an appt to have a cleaning and x-​rays done. My first appt ended up getting split into two when the hygenist had to go home for the day. So, I could only get the x-​rays done. I forget his name (Jason?) who was doing the x-​rays, but he was so nice and friendly. He didn’t give me a hard time about my extended time between visits. And because I had to come back the next morning for the cleaning, they gave me a $ 10 Bath & Body Works gift card for my inconvenience. Very unnecessary but I really appreciated the gesture.
I came back the next morning and while I waited, I sat in one of those massage chairs. Holy mother of god, I was falling asleep while waiting for the cleaning! I was truly drowsy when they called me back. A pretty good trick, I must say. I can’t remember my hygenist’s name but she did a great job with my cleaning. I didn’t limp out of there in pain as I have with prior dentists in the past. The dentist was equally friendly and did a nice job explaining what I needed done and in what order of importance. Everyone was great.
I love how modern the décor is and also the high-​tech equipment they use. I think this dentist is going to be a keeper and keep me on my toes!

*****If you have braces — This Dentist will flirt with you — Then ask you to come back when your braces are off*****
The only good thing I have to say about this office is that I received a nice massage before my visit.
I had a tooth ache and wanted to have my teeth cleaned so I scheduled an appointment. At time of scheduling I informed the receptionist that I had braces.
I came into the office. I had my massage then went to have x-​rays… Hi nurse 1.5 x-​rays will not come out with braces!!! The Dentist told her about this only after 6 shots of ‘the bright light’ Haha!!!
I told the dentist when he came in that I had a tooth ache and I had a sore on the roof of my mouth. He said my dental braces caused a minor aphthous ulcer. But I tried to remind him it was on the roof of my mouth though.
I was asked to come back into the office when I had my braces removed and not to worry about the soars.
— — — — — — — — –
(1 month later — I still have my braces in)
I gladly went to another dentist and had to have two teeth removed. One infected tooth had begun to infect my other. One could have been save if treated correctly.
Thanks a Bunch Open Wide Dental!!!

I remember an episode of «Seinfeld» in which Jerry tells the joke: «What’s the difference between a dentist and a sadist? Newer magazines!» I think that’s funny… but had I never been to any other dentist besides Open Wide Dental, I probably wouldn’t have gotten the joke.
I walked in and the staff was courteous and friendly. She offered me a bottle of water to have while I filled out the paperwork and waited for my appointment. Now… next time I go, I’m going to show up extra early, because they have massage chairs. So I was trying to fill out paperwork while getting a shiatsu. Even the décor was a nice change, as it was very calming, modern and chic… as opposed to that typically clinical look most offices have.
I went to get my X-​rays, and the assistant was very gentle. I have a horrible gag reflex… so bad that the roof of my mouth, back half of my tongue, anything under my tongue and anything beyond the first set of molars is off limits, but she worked around it and I did fine. Next I did the cleaning… and they actually gave me this sunglasses/​visor thing to block out the overhead light. That was great, because seeing that light in combination with prodding and stabbing around in my mouth is reminiscent of near death experience stories. In any case, the assistant was pretty gentle and thorough.
In the end, the entire staff was very nice, gentle and helpful. They are quite accommodating and I think they do a great job of eliminating terror from the dentist experience.