Open Mri Solutions

I’ve had a total of 2 MRIs done at this location — the last one being for the fall to my knee I took back in June 11′. The office experience was all together great and the office staff is friendly.
So, why the low rating? Welllll, let me tell you! I receive a bill for $ 125.00. I had paid my $ 125 copay at the time the MRI was done. My deductable had been met back in March.
So I call open mri and speak with the front desk gal. She informs me that she does see where I paid my copay and that she’d call the billing office and get it straightened out. And that if the billing office had any questions, she’d have them give me a call.
5 minutes later — Cell phone rings.
Its someone from the billing office. The guy I speak with flat out LIES to me… Here’s how it went down.
Him — Yes, Mrs. C. My name is J with the billing office for Open MRI and Y. at the MRI office informed me you have some issues with the bill you received.
Me — Yes, sir I do have an issue. This bill shows that I’ve already made a payment of $ 125, plus the insurance payment, that that there is a patient balance of $ 125.00. Per the office policy, copays are due at the time of service. The $ 125 payment is my copay, which I paid on ⁶⁄₂₂. That payment went through on 6/​23, per my bank. My insurance issued a check to Open MRI which was deposited on ⁷⁄₁₈.
Him — Well that $ 125 balance is what the insurance sent us with the EOB for the deductable. I see your payment of $ 125. And I see the check from the insurance.
Me — Sir, did you seriously just state that this balance is what’s left of my deductable?! My deductable was already met prior to this date of service.
Him — Yes, that is what you insurance has said is the patients responsibility. Perhaps at the time the claim was submitted and the EOB was issued from the insurance, you had not met your deductable. I’m looking at the EOB we sent you.
Me — The patient responsibility in this case is the COPAY, $ 125.00, which I’ve already paid! I’ve got some news for you sir, I’m employed with co. And I’ll tell you. I’m looking at my benefits and the insurance EOB right now!
(Me thinking) You mess with my pocketbook, you’re messing with me… so don’t have me come through this phone and knock your azz into next week!
Him — Well I’m going to have to call your insurance and get this straightened out. I’ll call you back.
Me — You do that then! And I’ll be waiting for that phone call.
Finally heard back from the billing office…
Him — We made a mistake at the time of adjustment. You were correct and your balance is $ 0.00
Me — Yeah, I know.
People seriously know what your insurance benefit coverage is, because there are providers (billing offices) that will try to pull the wool over your eyes!
Office — 4.5 stars
Billing Office (another state) — 0 stars