Omni Dermatology Corporation

I have had various types of skin cancer for over 15 years. I have been in and out of the people factories such as Southwest Skin Specialists and a few others and was looking for a more individual experience for my healthcare. Dr Racette is excellent! He takes the time to listen to me, is thorough with the exams and quick with the treatments (and painless!). I have been going to him for over 5 years now and am very pleased with his treatments and bedside manner. Its getting a little hard to get appointments at the Arcadia location, but he has branched out and serves practically the whole Valley now with 3 locations.

Zero stars for this place.
1^st appt dr was a no show and rescheduled entire day.
2^nd appt he did not show up they did not even call me.
Very poor patient care.
Dr. You need to revisit your medical ethics.
Bad Karma here.

I definitely DO NOT recommend going to Dr Racette for acne. I found him by going to zocdoc and all the reviews there stated that he’s amazing. So I thought I would give it a try. Only to find out those reviews are no where close to true. First time I called the office to schedule an appointment, I specifically scheduled to see Dr. Racette, but I got the nurse practitioner. Second time around I still specifically scheduled for him and got him that time. That was my first time meeting him. He was decent at that time. 3^rd visit I still scheduled to see him but I got another nurse practitioner, who prescribed me more meds with the topical creams that the first practitioner had prescribed me. I was not happy at the 3^rd visit. Being new to the office, I would want to see the same person so that I could build a relationship with my doctor. So 4^th appointment came along, I told the medical assistant that I want to see Dr Racette and she stated she will put on the door that only Dr Racette will come in. He came in with a student. He said hi. I told him my concern with my acne as I had some present at the visit. And it went downhill from there. He was very condescending and was NOT helpful at all. Instead of making me feel at ease. He made me feel like he did not care. The medication that I am taking is an antibiotic and taking it long term is not good. When I asked what is long term. He gave me a smart ass answer saying that every doctor has their own definition of what long term is. I obviously wanted to know his definition of long term because he’s supposed to be my doctor. And he said 3months max. I stated I’ve been taking my meds for 4months. And he said well I wouldn’t take it anymore but it’s up to me. What kind of doctor tells you it’s bad but does not warn you of what long term is before reaching the long term time frame? He does not care about your well being. So if you want somebody that will listen to your concerns and not talk down to you, do yourself a favor and do not go to him. He will just make you feel little and you will go out of his office with more questions and doubts when he’s supposed to help you make your situation better.

I was hesitant to see Dr. Racette after reading the negative reviews on Unilocal,but I personally had a very positive experience. After seeing two different doctors with very frustrating experiences (one a whack job who rushed me out of her office after diagnosing me with hypothyroidism without even conducting any tests because «she has it too» and sent me home with a long laundry list of herbal supplements), I was relieved by the treatment I received at Omni Dermatology.
I was able to get an appointment to be seen quickly, wait time at the office was minimal, and Dr. Racette took my concerns seriously and did not make me feel rushed. After a thorough examination he provided some insight and advice that put my mind at ease. He was also very pleasant and respectful. I would highly recommend.

I have been seen in this office twice by Kelli Anderson FNP-​C at the west Phoenix office. My first experience was good, I arrived early and was seen fast. Kelli Anderson was nice and helped me with my acne concerns. She was overall. great! I created an online portal and had a $ 15.99 credit in the office after paying $ 45 for the OV. (My BCBS ins always reimburses me $ 15 after paying a $ 45 copay to any specialist office) My second appt wasn’t so great. I waited over an hour to see Kelli and a new patient that arrived after I did was seen before me. Front desk staff attempted to collect $ 45 from me again but I wanted to use my $ 15.99 credit. I explained to them that if they charged me $ 45 again they would need to refund me a total of $ 31.98 because I already was refunded $ 15.99 After talking amongst each other, they used my $ 15.99 credit and charged me $ 29.01. Which is again, $ 45 total that I paid them. So I would have only $ 15.99 credit. Kelli was great as usual! Anyways, on Oct. 2^nd I contacted billing, spoke to Cecilia to receive my $ 15.99 credit back. I updated my address with her and she stated I would receive my credit in two weeks. It’s now Oct. 21^st and I have still not received my credit. I called again and spoke to Cecilia she could not pull up my credit, could not tell me when my check was sent, or at all help me. Now, I have to go to my old address to look for my check. I’m very disappointed of how unprofessional billing is and how they do not document when a check was sent out. Oh, and Omni billing you can check your phone log and if it is recorded then you can hear that I did indeed update my home address with Cecilia. Date: 10÷2÷15 at 10:19am

I originally came to this office because I have struggled with acne since I was in junior high, and now as a young adult, I have some minor scarring as a result. I came to Omni after googling and researching local dermatologists in Phoenix, and this office kept popping up in every search. They accepted my insurance, so I decided to give it a try.
I went to see Dr. Racette to take a look at my acne scars and hyper pigmentation, as I no longer suffer from active acne. My first appointment went great! The doctor was very friendly and personable and seemed like he really did want to help me. The only negative about this first appointment was that he had some sort of student who was shadowing him for training, and so I felt rushed and uncomfortable asking any additional questions…
He prescribed me Differin, which is a topical cream and told me that it would take about 12 weeks until I noticed any difference. I went back to the office about 4 months later because I had not noticed a shed of difference in my skin at all! Zero, ziltch, nada! When Dr. Racette came in to see me, he explained to me that after being on this medication for as long as I have, not only should I have noticed a difference, but my skin should be almost clear by now…
After discussing for a couple minutes, I mentioned to him that I don’t really get acne, I’m just concerned about the scarring that remains. He then says to me, «oh, you’re only worried about scarring? Well you would just need to do a couple laser treatments for that». I was stunned! The entire time, 4 months, I thought I was using this cream to help diminish the look of the scars, when it was actually an acne medication. He thought that I was concerned about acne, he had no idea my issue was scarring…
What I don’t understand is how can you examine my skin and look over me entire face, and not realize that I have no pimples, and just scars??? How would you not know? I came to you for advice, and you should know what exactly what I need upon examining me!
The worst part about it, is that the Differin caused my skin to break out, so now, I actually do have acne… I also don’t completely blame to doctor entirely, because I do think that his practice is so busy, that he really rushes through all of his patients and doesn’t even do it intentionally… However, after this experience, I am very reluctant to return to him, especially for something as invasive as a laser treatment… If he was that distracted the first time, for a simple acne scarring diagnosis, I can only imagine what would happen if something went wrong during my laser treatments.
I do have an appointment in a couple weeks for a laser for acne scarring, but we will see if that sticks…

During my annual physical my PCP was concerned about a mole and referred me to this Dermatology practice. I wish I would have read the reviews on this practice before I made an appointment because they are all pretty spot on. The woman who I called to schedule the appointment with was very friendly and so was the front office staff. The woman who brought me back and took down all of information in the exam room was also very friendly. I saw the Nurse Practitioner Craig Wiggins and he has horrible bedside manner and is very arrogant. He made me feel stupid for even coming in for the mole and spent about 1 minute looking over the rest of my back and he was out. You can tell this place is an absolute revolving door that just loves to collect money from insurance companies for half ass exams. I’m glad I learned my lesson to always do research before visiting a new doc.

My daughter heard on the radio about a skin study. We called and set an appointment, I should have listened to my gut feeling when the nurse called back the day of the appointment and Insisted on insurance info and picture id! What 12 year old has picture id… OK I found her military pic… okay i was reassured on phone and during the pre screening that NO payment would incurr because of the study… she did not qualify but (like a car salesman) we can prescribe an ointment at NO CHARGE. Yet, in order to «call in» the prescription they would need copies of my insurance card and drivers license… sounded right at the time… so 2 weeks later guess who gets a bill! You guessed it! So they reel you in on this «so called» study and then they submit payment to your nsurance company ! And demanding i pay my copay! If I knew in advance i would have no problem paying, but this is a SCAM if I ever saw one. I will appeal and I will call and submit a claim to the Attorney General… office staff looked disheveled and were extremely rude, but that’s another review. We will not be returning nor referring!

This was my first time at this office. The receptionists were quick in returning my messages and the visit itself was relatively short – great if you need to get to work. Additionaly, the woman who took my initial information in the patient room was very friendly and bubbly.
Unfortunately those are the only positive reviews I can provide. I chose to see a dermatologist over a primary physician because of skin conditions that run in my family. However, now I realize I should have gone to see a primary care doctor. The doctor did not ask about family history or any additional questions. He simply looked very briefly at the spot of concern and provided topical samples. While he obviously has more knowledge than myself, and the spot probably is nothing to worry about, I left feeling as if I wasted his time. His attitude resembled one that did not want to there. I contemplated asking about a couple moles, but he seemed to be in such a hurry to get out of there that I chose against asking any questions.
I will not be returning to this practice purely based on their lack of interest in the patient.

Do not join this dermatology. I have called 3 times and left messages on their phone for a medical expert to call me back. Once you get seen they rush you through to quickly get you out. Even when the doctor comes into see you he spends 2 minutes does not look at you problem and then leaves. It is all about the money. I switched to them so that I did not have to travel 30 mins to advanced terminology in Scottsdale but I wish I never.

The location I went to was on West Thomas Road.
Here’s a letter I just sent to a dermatologist I was sent to for a mark on my face that worried me. Turned out to be no big deal but I think this experience shows just how vile and corrupt our medical system has turned. My experience is tiny compared to what people go through that have major medical problems. I see how it works in the UK and it just blows me away the evil behind the idea of medicine for profit.
«Here’s my take on my experience with your practice. I feel scammed. First of all it’s bad enough that once a person is directed to a specialist the copay goes to an outrageous amount of $ 60, especially given the fact that the typical appointment lasts on the order of 10 minutes. That’s $ 360/​hr. If however, one swallows that reality, one would expect the most professional and serious of experiences, certainly not the one I had. First, I was called the day before the appointment and told the doctor would not be attending me but instead a physician’s assistant. I would assume they are being paid considerably less than the doctor so right there up go your profits. Next I’m presented with 4 or 5 pages of info I have to fill out by hand to be seen. Much of that information is stored electronically with my primary care provider and obviously has been transmitted to you with the referral. You certainly have upgraded to electronic billing given all the notices I’ve received of my bill but can’t print out existing info as a convenience to your patient. I did your work for the first 15 minutes of my visit. I should bill you.
Next I was diagnosed with a mark on my face that would be best to be removed and the PA pulled out an aerosol can of liquid nitrogen and shot a few squirts on it, told me to come back in a month for a follow up. Cool. Problem dealt with. But wait, within a day or so a new bill appears in my mailbox telling me my insurance has been billed for $ 240 and I owe an additional 73.45 for „cyrosurgery“. Really? Squirting my face is worth that? Not like the guy took out a scalpel and carved away. I cancelled my follow up because you have milked all the money out of me you’ll ever get. I’ll buy my own liquid nitrogen and do my own „surgery“ from now on. How do you people live with yourselves?»

This guy is a money gauging crook. I had a pretty nasry wart on my hand. After months of painful freezing and hundreds of dollars with no change in treatment he finally admitted there are significantly better options to remove a wart of that size however he does not have the equipment. I asked multiple times b4 if there were other options he continued to say there it nothing better until it was evident he couldnt remove it effectively.
After 1 treatment at arizona derm my wart was gone. And it only cost me a fraction of what i dumped into Dr. R’s practice.
Do yourself a favor. Go somewhere else. I’ve been to several dermatologist over the years, some good so not so good. He is without a doubt the worst Dr i have ever encountered.

After reading all the reviews I will not go here… Thank you.
I hope staff reads these reviews and cleans up their act… It is not OK to treat patients as if they are peasants… I’ve dealed with many rude MD’s and I do not like it or put up with it. It is NOT OK to treat people who are seeking a persons knowledge and help like trash, especially when they are paying for it… and it is not cheap.

My first visit was very quick, doctor got the sample of my skin and I had an appointment for the next week to remove the stitches and learn about my diagnosis, at least, that was what doctor told me.
When I came back following week, I asked desk assistant, if I need to pay for my visit. She replied that I needn’t because it is a continuation of my previous visit. I didn’t get a call with my diagnosis before this visit, so asked the nurse about my diagnosis and what doctor thought about my condition. Doctor came in and told me that I have a rare incurable disease. His tone rather calm and unsympathetic, as if all I got was a flu. I was shocked by my diagnosis and doctor’s unprofessional attitude, I expected a little more compassion.
In one month after last visit, I received a bill. After several calls and their promises to call me back next day which they never did, I called the billing. Very rude lady explained to me that the reason why they changed their mind and decided to bill me is because I had a «discussion with the doctor». I couldn’t believe that being curious about my diagnosis after one week wait can cost that much, given they didn’t call me with my diagnosis. I didn’t receive any apologies for their inconsistency, just a threat: «Next time, if you discuss something with a doctor, you’ll be charged for that.»
No, no next time for Omni. That’s a shame that Dr. Racette turned out to be such a heartless scam artist.

In 2013, I went to Omni at Arcadia. Staff was amazing and Dr. Racette was so supportive and helpful. Had the best experience you could on Accutain because of their help.
Fast forward to this year, my acne has come back (always a risk). I of course went back to them since I had such a good experience the first time. Went back to the Arcadia office and was surprised at how rude some of the new staff is. This lady, either a PA or med assistant, called me rude in the hallway loud enough for me to hear, when I honestly had no attitude. She also screwed me over by not checking my Ipledge and just telling me to do it, when apparently the office has to set it up again. Today I went to the office on Olive to avoid that lady from last visit, and discovered that she had screwed me over… I had to do two separate rounds of blood tests AND doc appointments just to be told that I could not get back on Accutain again all because she didn’t set up my Ipledge. Luckily the staff at this office are the ladies from before, so they credited me both of my appointments and were very apologetic because at this point I lost it.
I just recommend going to the office on Olive, because the new staff at Arcadia is not helpful anymore… I’m very disappointed.

My first Unilocal review, only because I was treated so poorly by Dr. Racette. I went into for a common freezing treatment of planters warts. He spritzed them with the freezer for about one second, and insisted that I come back for 2 more treatments. In the past, Doctors have applied sufficient freezer to allow the warts to blister and sent home medicine. This never happened after all 3 treatments. He was very stingy, rushed, and had no time to spend with me. I felt like he was annoyed and defensive when I had questions and reservations.
Success of the procedure aside, I felt as though he talked down to me because of my age (22) and had a haughty tone with me the entire 5 minutes I had with him. He’s not personable, humble, or interested in helping. Just in collecting money and getting done with your appointment so he can move on with his much more important life. He is hasty, arrogant, and I have never been treated as such by a medical professional. Lots of better dermatologists in Arizona!

I DO NOT recommend you go here. In April 2011 I started seeing small blisters on the bottom of my feet and hands. My feet were itchy and I started to develop painful cracks on the soles of my feet. I didn’t have health insurance so I put up with the cracks and pain for a few months. The cracks worsened and I developed some sort of infection. I was starting to see many blisters and the cracks were more severe. A friend of mine recommended I see Dr. Racette so I made an appointment. After almost an hour minute wait, Dr. R. examined my feet for a few seconds and diagnosed pustular psoriosis. He filled out a lot of paperwork, prescribed a topical steroid and asked me to come back in for a follow up in a week.
A week later, my feet were worse and had more cracks on them, making it difficult to walk. Dr. Racette had a student with him, stared at his paperwork and talked with his student. NOT ONCE did he make eye contact with me. He confirmed his initial diagnosis of pustular psoriosis and proceeded to fill out more paperwork. He wrote me another prescription for the topical steroid and left the room.
Over the next few weeks my feet got so bad I couldn’t wear shoes and could harldy walk. My feet were swollen and turning purple. The purple was spreading to my ankles. There were even more blisters on my feet and some on my hands. I was miserable and in a great deal of pain. I made another appointment to see Dr. R. He told me about a study he was working on and if I got accepted to it, I could have humira shots for free. I was accepted and given two shots in my stomach. The next day I had hives all over my body. The cracks on my feet were so bad I couldn’t put my feet on my bed to sleep. I had to sleep with a pillow under my ankles to elevate them. Dr. R recommended I double up on the humira, even though I told him I had hives all over. After two more shots and a few more weeks, I could not stand the pain any longer. I literally wanted to die!
The infection was spreading from my feet and had moved up past my ankles. It looked like I had purple socks. I called Dr. R. and he said there wasn’t much he could do for me without insurance. I stopped the humira shots and called another doctor, also recommended by a friend. The other doctor was very nice, did not spend the entire time filling out paperwork, looked at me while he talked, listened to me with genuine concern, asked questions, had a wonderful «bedside manor» and immediately prescribed antibiotics and a topical steroid. The purple started to fade after two days and the cracks and itchiness lessened. After two doses of antibiotics the infection was finally gone. Dr. Racette never prescribed antibiotics.
It took a year for the purple to fade. I still have psoriosis on my feet, but it’s managable and much less severe. I do not recommend Dr. Racette, but I will give you the name of the wonderful doctor if you want.

The office staff was friendly. However, I when I made my appointment I made it to see the doctor. When I got there I was seen by his assistant. This really annoyed me as I made an appointment to see a specialist and paid more money for the office visit because my insurance charges more for appointments w/​specialists, but yet I saw someone who wasn’t even a doctor. She did an exam to check for skin cancers and froze off some tiny moles on my neck and left me with scars. I should have just paid $ 20 to see my regular doctor instead of $ 45 to see a dermatologist who stuck me with his assistant. But again, everyone I encountered was friendly and professional. They should have told me when I called and made my appointment I would not be seeing the doctor.

Fast… professional…got me in for a last minute available appointment the same day… when I had arrived early, I checked in, and was called in right away… was seen, and worked on… and on my merry way. I liiiiike! Chop chop! Although they were fast, I didn’t feel rushed off or not listened to.

This would not be a place I recommend. My son did have good luck with this office and treating his acne with accutane. He was treated young and the acne has come back. I made a follow up appointment with the office. The lady on the phone couldn’t tell me when my son was last seen/​treated because they changed computer systems and those records were in the doctors office. I assumed incorrectly that the information would be given to me at the appointment.
My son was not seen by Dr. Racette this time and the older last that saw him was super rushed. Talked fast, didn’t explain things and I left feeling like I had driven all the way to the office for nothing. Hopefully if this course of treatment doesn’t work I will see Dr. Racette on our follow up appointment.
Very disappointed!