NPS Pool & Spa Supply

Leslie’s Swimming Pool supplies recently bought out National Pool Services (NPS) on East Thunderbird and Tatum Blvd. I was led to NPS several years ago through private contractors who said they were the BEST and knew how to relate to customers. I couldn’t agree more with that statement and I was disappointed to see them sell out to Leslie’s. I have been in there twice in the past two months and am reminded each time of why i quit going to Leslie’s years ago. I feel they talk down to the customer and have little knowledge of how to stabilize a pool with our erratic weather conditions. Along with that, they seem to have increased their prices, laid off or fired most of the employees from NPS and are not interested in helping the customer. I am looking elsewhere to find a company that meets the standards I felt NPS set up years ago.

Needed a new diaphragm for a T3 Zodiac. Saw them all over the internet for less than $ 20. Leslie’s has free labor if you buy repair parts. Easy fix. They charged $ 50 for the part. Avoid Leslie’s like the plague. 500% profit margin is a bit high in my book.

Too bad Leslie’s bought out this NPS. Now there’s no where to buy pool supplies locally. Poor service poor quality such a disappointment. Today their credit card machine wouldn’t work so they didn’t even want to take my money.

Getting to be that time of year. Already. Or, maybe I’m just really ready to get back in the water.
I find the people here to be very friendly and helpful. They show me to where I need to be for what I’m hoping to buy. They answer the questions I ask honestly. I do not feel like I’m being «sold.» And I definitely don’t feel like I’m being sold something more than I need and that I can’t really use.
Very pleased.

I’ve always had good experiences with NPS and in fact stopped going to Leslie’s because of the big price difference. Well today I go in and make a purchase and the charge card shows that it was Leslie’s that charged me. YES, folks, Leslie’s once again has bought out it’s lower priced competition so it can keep it’s prices nice and high. No more NPS. Leslie’s sucks!

Everyone at the store is awesome and always helpful. I’ve been going there for two summers now and have not had a bad experience yet. Thanks guys!

Each time I go there they have the part I need, the staff is courteous and knowledgeable. They take the time with each person, so If I have to wait, I don’t mind.

The service at this store was horrible. We used to shop there all the time and buy all of our pool products from Christoff. Now we have to drive all the way to Fountain Hills store to get the service and expertise from Christoff. The manager (Nick) at this location is rude and and treats customers terrible.
Request– Please bring Christoff back to this location. The drive is 50 miles from my house to see him. Not only is he polite and helpful he really helps solve your pool problems. My friends have experienced the same problem at your Thunderbird store.
We are a very loyal customer and have purchased products from the day you opened in Arizona.
Please check out for yourself how customers are treated at this particular store. The computer testing at this particular store is either broke or not accurate.
Regards,
Steve

BUYER BEWARE. The worst experience I’ve ever had at anywhere. The salesman told me he could have a new salt water system installed within 3 days. That is the reason I purchased it. He gave me a price and I believed him… He told me $ 3000.00 installed until after it was all added up it was an extra $ 300.00 from what he said on that day. Which didn’t include the extra $ 300.00 when I came back a 3^rd time to try to figure out how to get this equipment installed. That is when they sold me sand (plus 4 extra bags). They also sold extra couplings for the plumbing. about 10 extra that wasn’t needed. They also sold me an extra plumbing piece for $ 110.00 which in the end we did not need. He informed me. Oh don’t worry you can just bring it back if you don’t need it.
So here is where the nightmare begins… The guy they had installing my equipment shows up and cuts apart my equipment that was still working at the time. Then he never decides to come back. Numerous set up appointments and times and never showed up. After a month of this I went into the store. The same salesman said we will get this handled right now… he calls another installer… of course after they try to pass off the installers as not working for them. As you see in the other review the installers pick up the equipment from them which makes them an agent of the store. Per the legal definition of an agent. So after b. s ing me and acting like they are not responsible he calls another installer. He talks to the agent (installer) and says we need this done right away, give him my number and I feel satisfied something is finally going to get done. No call for a day… then I call the new installer and leave a message. No return call for 2 days… so on the 3^rd day I call again. He calls me back at the end of the 3^rd day. He had no idea what I was talking about… I informed him I was in the store when the salesman called him from NPS Pool Supply. He still couldn’t figure it out. We set up an appointment for him to show up 3 days later. (so much for having this taken care of right away). On the day of the meeting (5 days after the store visit) I go to meet him. I leave work early to meet him and call him 2 hours before the appointment. He says I didn’t have your address so I gave your appointment away to someone else??? Even though I had already confirmed it the night before with him on the phone. (yes I called him because i’m used to dealing with contractors) Now I do have a phone and I can be reached? No phone call. He said he text me and I didn’t respond. So long story short he never comes to even look at the equipment.
So I finally had to find my own guy to install the equipment. I get it installed and go back with over $ 199.00 worth of parts from the same second guy (the manager that usually sits in the back table) I purchased them from. Remember the one that said «Oh don’t worry you can just bring it back if you don’t need it». So he tells me I can’t get store credit and he won’t refund my money for the extra parts. I told him I do have the credit card it was charged on. nope… It took approximately 90 days from the day I walked in with the great idea of getting new pool equipment. I WOULD NEVER TRUST THESE PEOPLE.

There are some clerks in this store who are the most rude people. I have spent hundreds of dollars in this store, but will not be returning here. If you don’t like Leslies’, there are other alternatives to this particular store. I do not recommend this store to anyone.

I will never go to Leslie’s again. 1. These guys know their stuff. 2. Their pricing is better than Leslie’s. 3. They went above and beyond to get a difficult sand filter part for me in a situation where time was of the essence and I did not have 3 – 5 days to wait for other stores’ shipping times while my pool went off the rails… and they made it happen in less than 2 hours. 4. They are friendly! Thank you Joe and all the guys at NPS, you have earned all my future business.

These guys are great. Knowledgable, honest, and great prices. Smokes Leslie’s all day every day. Look forward to working with them again.

After shopping around (Leslie’s, Today’s Patio, Shasta, etc.), I decided to go with NPS to purchase & replace my pool pump. NPS has great customer service, knowledgeable staff. All other stores will replace a 3HP variable speed pump for +/​-​$ 1050 installed. NPS offers $ 800 without installation. They recommend a couple pool service companies to do the installation. Mind you, you need «certified» guys to get your three years extended warranty. I bought the pump. Surprisingly, I cannot take the pump home with me. It has to be picked up by a pool company of my choice. So I called one of their recommendations, Majestic Pool, and scheduled a day and time to install my pump.
Here is what happens to the missing stars — their recommendation is a horrible experience. Majestic Pool did not write down my address until I called and asked if he was going to show up. While he was installing the pump, he was cursing at the pump (piece of @#$%). Very unprofessional. He threw the pump cover and basket aside as if they were made of none-​breakable materials. The way he handles the pool pump made me wonder how he calls himself «certified professional» and charges at a rate of $ 150 for works done in one hour. NPS needs to stop recommending questionable businesses because it DOES affect the overall integrity of the products and services.
I will go to NPS stores for my pool chemicals but I will not trust their recommendations. If I could do it all over again, I would pick a store where they will install the pump for me.

Have used Paddock stores for 20+ years. they closed most stores and though i had to drive a distance they didn’t have an O ring. NPS had the parts and were really helpful and friendly.

Been purchasing chlorine and muriatic acid here since they opened, nobody can beat their sale price. They have good knowledgable people and have made good suggestions to help maintain my pool.