New Image Orthodontics

I find it terribly frustrating that this office does not actually keep their appt. times. They expect you to be on-​time, but they keep you in the waiting room for no less than 10 – 30 minutes every single time we come.
I’m sitting in the office now, been waiting 15 min and they just called her back. This is after I called ahead earlier today to make sure they could commit to seeing my daughter ON-​TIME today. They told me to arrive early and we still were not seen in a timely manner. It’s consistent and because I’ve paid cash in advance, I have no recourse.
If timeliness is next to godliness for you, this isn’t the ortho for you. They scold you for being late and keep you waiting every single time. The front desk people don’t seem to care too much about respecting the patients/​parents time either because when you ask them about why the patient hasn’t been seen yet, there is no urgency… Just snappiness.
Sorry, but I’m not feeling this orthodontist. Their marketing is strong and they fall short in delivery.

My wife really wanted to like this office, but after being surprised by the $ 250 record charge/​fee whatever you want to call it and playing phone tag, it left some regret to be had. She went in for an initial consult and wanted to start treatment. Put a down payment but wasn’t able to start treatment due to family matters and eventually having to relocate back to California. Upon calling to cancel treatment, she left 2 messages for a call back from Cindy, but received messages back from Sandra and Claudia instead to try to get scheduled for an appointment. On the 3^rd attempt she got a hold of Cindy, found out about the fee for initial X-​Rays and models which are the only records that could exist since no other orthodontic treatment was ever started. The fault is ours for not paying better attention to the fees and not being able to stick with the office but the communication with the office could use some work.