New Day Organizing

We hired Melissa and her crew from New Day Organizing on two separate occasions about 6 months apart– to help my husband’s elderly parents move into a senior care facility. I can’t say enough about Melissa and her very capable associate DJ. They were incredibly professional, organized, hardworking, and focused. Melissa knew immediately what needed to be done and she attacked each task with energy and enthusisam. She was very patient with my husband’s parents and made sure they were involved in the process of packing and sorting, but without them having to do any physical work. Despite a constantly changing schedule of events, Melissa remained flexible with her schedule and tried her best to accomodate our every request. I would hire Melissa and DJ of New Day Organzing again in a heartbeat. They are excellent.

It’s amazing what Melissa and her group can accomplish in a short amount of time. They are truly experts with methods that work. So far, they have been helping me with a garage full of years of clutter and inherited things from family that have passed. I have been working with DJ, who is an amazing organizer and handyman as well. He is not only fast and efficient, but also patient and kind. DJ and Melissa are making a difficult task easy and approachable. I highly recommend them!

I was looking for a company that had experience working with people that «collect things.» I live out of state, so really relied heavily on the online reviews.
My mother has been in her house for 35 + years and it has become too much for her to manage. I contacted New Day Organizing and was put in touch with Melissa. I had multiple email and phone conversations with her, which helped put my mind at ease and trust that my mother was in good hands.
Melissa showed up at the arranged time and spent 4 hours working with my mom. My mom said Melissa was very professional and efficient. My mom was very worried initially about feeling judged for having so much stuff, but said she felt comfortable, relaxed, and not at all judged. My mother was also worried about having someone come into her house and just start throwing things away. This was not the case at all and my mom felt very pleased with the team they formed.
My mom said the experience was «wonderful» and it really got the ball rolling towards de-​cluttering and organizing her house. .
Thank you Melissa!

My husband and I moved a few months ago, but with our young baby, we haven’t had the mental or physical energy to fully unpack or organize our garage. Until now, it has been a daily source of anxiety and frustration. On a whim, I contacted New Day Organizing and they sent someone out right away. Kelly was AMAZING! She’s quick, hardworking, and really skilled at what she does. She organized our entire garage in 4 hours (a project that would have taken my husband and I at least 3 – 4 full weekends) and helped me prepare for our garage sale. I can’t wait to have her out again! I am already planning a few more projects for Kelly…

After finding our new 3 car garage home filled with boxes from moving, I realized I was so overwhelmed and needed help. I found this company offering a 4 hour for 99 special, called on a Saturday and was set up for an appointment on monday. I had the pleasure of Kelly coming to help me, and I was amazed at what she helped me accomplish in that time! We got all the boxes sorted, went thru everything, placed it in its area or in a huge, organized garage sale group. I was so pleased as was my husband we found ourselves both able to park our cars in the garage and space to navigate thru the garage with our stuff also being organized. I was so happy I hired her again at full price a week and a half later (Yesterday) to come help me unpack and organize. I now have a functional bedroom, makeup area and craft area. She really earns my vote and I will absolutely not only reccomend her to others, but use her again for any future needs. A+ company, money well spent. My only question is why I didn’t find them sooner! Thanks Kelly!

The best of the best! Kelly came to my rescue and changed my life forever. Words cannot express how thankful I am for her help. I hope to have her in my home again very soon:)

Kelly is a rock-​star organizer. She is empathetic, encouraging, and just a bundle of energy and practical solutions. In addition to helping me sort through stuff to keep/​donate/​discard, she helped me game-​plan everything I need to do to accomplish my move out of town. She brought extra boxes and even used her own vehicle to cart away a lot of the stuff I was ready to donate. I can’t speak highly enough about the quality of her work. Thank you Kelly.

So after working with New Day Organizing over the last six plus months, I thought I should update my review. In reality I would like to give them a 2.5 stars but I decided to round down for the following reasons.
My organizer Michelle was amazing. I literally had a key made for her and she would come work as scheduled whether I was at home or not, based on a list of projects we had previously agreed upon. I really don’t have enough nice things to say about the quality of work that she did and her professional and kind approach to the work that she did. As she was recently let go, I cannot speak to the performance of anyone else that works for the company and in re-​reading my previous review, I realize that my rave was about this one employee and not the company itself.
I had several issues with the business itself; all around communication. First I was not made aware in writing about their cancellation policy until after I was told that I would be charged when I had not provided enough of a warning. And only then, did I receive the policy after I requested it in writing. This was not covered on the website or in any of the communications I recieved from the business owner. So be warned, if you think you might need to cancel due to illness or emergency, you will pay a fee. Secondly, 99% of the communication with the business owner is via text message. Texting is great for chatting with friends. But anyone that has tried to conduct business via text will tell you that it is inadequate. Perhaps having worked in the corporate world for most of my life I have relatively high expectations concerning the conduct how a business is run, but that said, I talked the owner about this (after I told her to call me in a marathon volley of texts) and expressed my concerns about the inadequacies of this form of communication. The texts continued so I have to assume she didn’t care about my opinion. Thirdly, I was initially scheduling appointments directly with my organizer and then was quite abruptly texted that I needed to go through the owner and should not contact my organizer directly. At this point, my normally regular organizer became quite hit and miss, which I then discovered was because my weekly appointments had not been scheduled for the week or my appointment had been changed but I had not been made aware of the update. Again this sort of thing doesn’t fly with me. If I did this kind of thing at work I would be out of a job and I certainly expect more from a business owner. To be fair, the owner did comp me a four hour session, but this was after I insisted she call me and I advised her that I was going to leave as a client because I had made arrangements to take two days off of work to be at home and work with my organizer, only to have no one show up. She agreed this was her error and made the offer as a means of making up for the mistake.
Basically it comes down to this: care about your clients enough to pick up the phone and communicate clearly (i.e., do what you say and say what you are going to do). Simple. Right?!!
At the end of the day I am very happy that I found New Day Organizing because my organizer changed my life and for that I am very happy. I just wish that I could have left this working relationship feeling like I could refer others to them for assistance and that isn’t something I would do without A LOT of caveats. :(

New Day is absolutely amazing. Michelle has helped with both my parents house and mine. I was very scarred to let someone in my home with it being so messy and out of control. My family’s home could have literally been a contender for «clean sweep.» Michelle was very nice, understanding, and compassionate. After my fabulous experience with my parents home, I hired to help with mine as well.

Melissa has helped me with the last two houses I have lived in. She is very efficient and can transform your space in the matter of hours. She’s honest reliable and her prices are very reasonable. She is somebody I will continue to call upon to help me bring order to my home when it is needed.

New Day Organizing is the best! Melissa is such a caring person. The hoarding problem was so large that Melissa and her team had to tackle for me. They did such a great job and the price was right.