Motif Apartment Homes

The staff is amazing and make you feel like you’re family. Rudy has especially been absolutely wonderful! I would definitely recommend living here and being a part of the Villas at Cave Creek family! Especially once the renovations are done… It should be a no brainier :)

I have lived here since August I believe the new management team took over around October and ever since they have been in charge now things are awesome! I was hesitant to move in these apartments because of the area and that they were older but I needed something quick and affordable I’m so glad that I made the choice to come here because the new management team has gone above and beyond to make these apartments a better place to live. maintenance is always quick. I haven’t had to have many things fixed but when I have they fix it very quickly. they have fixed the exterior of the property and every time I have questions in the office everyone’s very pleasant and very helpful.

I have lived here since September and I feel like I live in a totally different apartment complex than everyone posting these reviews. I first checked out the Villas back in July when it was under former management. I immediately fell in love with the model and applied as soon as I could for the same model plan. Since the beginning, management has been very helpful and even put up with my constant questions, since this is my first apartment on my own.
My apartment is clean and when the new management took over they had their pest control company come in and check out the apartments. The pest control guy was very friendly and told me if I ever see anything to let the management know and they will take care of things right away.
Parking is an issue. The spots are too tight, there aren’t enough spaces, and that is the worst part about the parking.
My boyfriend parked on the far side by the management office one night and because his passenger door was unlocked someone got into his truck. It was an annoyance that a few things were stolen, but it could have happened anywhere.
This is an older apartment that is not in the best area of town. Although, it’s not the worst, either. So, unfortunately, there will be shady people and weird incidents at different times. Sadly, it’s the way of the world is these days. The only thing I can do about it is make sure to know my neighbors a little better.
Two nights ago, I noticed my garbage disposal leaking. I called the front office, yesterday, and talked to Pepper, who was very friendly and got the maintenance order in right away. Today, Rudy came in, replaced my garbage disposal and I now have the day.
It’s a wonderful starter apartment. It’s not gated and it’s not Scottsdale, but until I get a house, instead of an apartment, I am happy to call Villas at Cave Creek my home.

Crime. Loads of cop SUVs, crime scene tape, medical examiner vans, cops taking photos … two in two weeks but office knows nothing. Thanks for keeping your tenants safe and aware of what’s going on. I am outta here.

I’ve lived at the Villas for about 11 months now (my lease is almost over) & it’s been a mixed experience.
I do plan on renewing my lease just because under $ 750 for almost 1,000 sq ft is pretty inexpensive for 2 bed-​2bath
Pros:
* There’s a decent amount of children living here. I like the family environment.
* New management has taken over starting October of 2015, and have already started to update vacant apartments & even repainted all apartments! It’s amazing what they’ve done, it looks really nice.
* LOTS OF POOLS! I think 4, & if kids are in one, there’s 3 more to go to.
* Maintenance is fast! Within 24 – 48 hours. Plus new staff seems REALLY friendly, except for one woman I met, she was angry at everything lol… I think she’s a manager from another complex.
* if you’re up early enough you will see Maintenance cleaning up around the complex
Cons:
* no playground ?? With the amount of children here, there should be one for them to hang out on instead of a tennis/​basketball court with no net or hoop? What is this, basically an open flat space.
* everyone is always speeding
* no stop signs or even yields
* bugs, every so often a roach sneaks into our apartment. Why do I pay pest control?
* you have to PAY to receive a package in the office (like if you’re not home, & they drop it there) between ($ 0.75-$ 3.00) and of its over 10 lbs it gets returned. That’s ridiculous.
* parking is horrible. Tight, and no one knows how to park & if you can’t fit, most likely you’re parking far away in the unmarked/​uncovered spots.
Overall the good weights out the bad, and I believe this place is going to continue get better with time. I’ll be here until I can move into my own house.

I have never written a review about anything so please read this before you even bother with this place…
Villas at Cave Creek is the most unprofessional apartment complex I have ever viewed. I am not even a resident at this complex and i’m outraged at the service and the overall attitude of the office workers. We were greeted the first time we went by a girl named Hailey? She was decent didn’t seem like she cared to much if we lived there or not so we got our information and left to think about it. We returned late in the week to view an apartment that we were interested in. Pepper was the name of the insanely rude and disgustingly unpleasant women that showed us the apartment… She made crude remarks about the maintenance people and continued to let us know that the property management people had just taken over the property about a month ago and were working on re-​vamping the complex. We had our daughter with us and still she insisted on letting us know how much she hates her nephew and blah blah blah about her personal life that her husband and herself were pretty well off and she was pretty upset that she even got placed at the Villas on CaveCreek in the first place because of how disgusting they were. THIS IS THE WOMEN SHOWING US THE APARTMENT
I just walked away from my computer to take a minute to gather my thoguhts
I intend on writing a review for every encounter negative or insulting everyday so that this place gets the negative attention it deserves.
And crystal? I believe is the managers name she clearly has no control of this place

I moved in March 2015 today was my official move out date, but let me tell you about the events that lead to my move. First of all, my apartment was a model, so the carpet was DISGUSTING. There were nasty pink stains on all of the counter tops, dents in the door, the paint on the walls was peeling and dripped all over the baseboards and carpet, but as they were only little things, my fiancé and I moved in because we had to have a place to live immediately. The parking was absolutely terrible. Only 10 visitor spots for 4, 3 story apartment buildings and only one spot per apartment. We have 2 vehicles and because the entire complex is pitch black at night my fiancé was concerned about my safety so he would park all the way across the complex and walk very far in the middle of the night instead of having to worry about my safety. The people that live in the apartments are very sketchy. There was a lot of theft. Now back to the apartment itself, I’ve heard from many neighbors that they were a problem, but for myself seeing a giant roach crawl out of my chandelier was incredibly nasty. So fast forward to June 2015, my washer flooded my apartment because it wasn’t installed properly. 3 inches of water in my kitchen, the living room, bedroom and closet flooded. I called maintenance who vacuumed the water out of the carpet and put fans in but did nothing else! My closet still smells moldy! The woman underneath me suffered 9,000 dollars worth of damage and had to switch apartments. (I later found out the next apartment she rented from Villas at Cave Creek also got flooded due to sprinklers being positioned to spray into her sliding door.) My dishwasher also leaked every time I would use it, which I have documents proving that I asked maintenance to fix the problem and they would come in and kick it and tell me nothing was wrong with it, though there was visible signs of leakage. The sprinklers flood the mail room so getting your mail is almost impossible sometimes. The pools are green most of the time. The people in the office are very rude. The only person who would cooperate was Jerry-​Ann who sadly left for another job opportunity. Then the new management took over. THE NEW MANAGEMENT IS TERRIBLE. I have been dealing with them trying to get the flood damage repaired and all of the insurance bills due to their mistake installing the washer and they have actually called me stupid, I paid my last months rent a week ago and they tried to charge me again today. They are trying to charge me for the flood damage, and all of the damage that was previously in the apartment before we even moved in. DO NOT MOVE IN HERE WHATEVER YOU DO. They are scum. I only put 1 star because there is no option to not give them any stars.

When we looked at the apartment it appeared to be clean and well maintained. The layout is spacious and the base rate of rent is reasonable. The water and electric is high. Our apartment is very warm in the summer even with the AC going all day.
The first day we were unpacking our things we found a giant cockroach. We had pest control come but we have had a constant issue with them. Pest control comes every other week and we put traps out but the roaches are endless. Its disgusting.
There are rocks under the carpet in several areas. Everything is painted over, including bathtubs and cabinets, and its all peeling. It looks terrible.
Maintenance is very friendly but will take weeks to come fix things unless its marked emergency, in which they are very quick. It took over a month and calls to the manager to get something fixed once.
Our car has been broken into in the parking lot. There are always bums rummaging the garbage. There is dog poop everywhere. people FLY through the parking lots, my children and I have almost been hit by a car several times. There needs to be speed bumps.
The pools are usually clean but there are always kids in it without parents, or the parents are rude and smoking in the pool, or overly loud and swearing. The place really needs ²⁴⁄₇ patrol.
The apartments are LOUD. You can hear every single step the upstairs neighbor takes. They jump around and bang nonstop day and night. They blare their tv and slam the door in our face if we ask them to stop. When they walk the windows shake.
The office staff is friendly. I like the package receiving. Thats about it.

I must say that I don’t live here, however my fiancé does and I am here almost daily.
The apartments themselves are nice on the inside. That’s where it stops.
The stove and microwave are original to the unit I believe. That or the last time they were replaced was 1986 according to the manufacturing stamps on them.
When there is a maintenance issue, they take a long time to get to it. For example, the electrical work in her particular apartment seems to be full of gremlins — in the living room if you plug anything into the wall socket, the entire apartment loses power until you unplug it. This has been a complaint for so long that we gave up. They keep saying it’s fixed, but it isn’t.
When the lighting fixture in the closet failed, they took 2 weeks to come see it. The tech said it was one thing, but did another to fix it. AT least that got fixed.
She complained about the dryer not working in the unit. After 4 months of no response, I fixed it. This is annoying since they charge rental fees for the washer and dryer.
It took 6 months for them to replace a dishwasher that didn’t work when she moved in.
Still waiting on a light in the corridor near the front door to be repaired — it’s very dark and has been out for several weeks.
This place also has a lot of criminal activity. Possibly due to it’s location next to i-​17. Multiple apartments have been broken into in the last few months. Hers was one of them. The minute the office opened they were notified and given a copy of the police report. They have since said they don’t have any record of it occurring. Maintenance was called prior to the management office opening and told of the break in. They took so long to respond that I had already boarded up the broken window when they got there. It took them some convincing to change the locks out on the unit as well.
The window remained boarded up for a week before they replaced it. We had to go into the office and remind them. At which time the maintenance manager said «well no one told me about it». There seems to be an issue with communication, or a very understaffed or overworked maintenance department.
Parking is a pain in the butt too. Visitor parking is always full, and assigned parking may or may not be occupied by other vehicles.
Much of the area also seems to smell of marijuana. The laundry room smells of cat urine. Most likely from all the random cats running around that place.