Monte Viejo Apartments

I filed a fraud complaint with the Attorney Generals office. The response from Monte Viejo was the classic response from them. They never gave a response to the original complaint they made faults invoices and told the Attorney Generals office that my complaint has been satisfactorily resolved! What!!!
Nothing has been resolved. They have not returned the $ 500. plus money they owe me and they keep billing me for more!

Worst management ever and that stems from the corporate office. In my time at MV, the gates to the community were almost always open, management was rude, the office was always so busy and the buildings smelled like pot all the time. Like others have said, parking is a nightmare, and the move out process is horrid.
After i moved out i thought everything was fine and dandy until i got a call from a collection agency regarding MV. Not only had i left the apartment spotless but i had never been sent a move out statement or invoice for any outstanding charges. When i called the rental office for more information i was told they couldn’t give me any info since i was in collections. I then called the corporate office, asking to speak with a regional manager, the rude receptionist connected me to a corporate office janitor guy. To this day, i still feel bad for how horrible i was to this man out of frustration. Long story short, i paid the requested amount just to move on.
Oh, by the way, don’t forget to scroll down and read the «not currently recommended reviews.»
On a positive note, i will say i loved the unit floor plan and pools. Also, in all fairness, since i lived at MV the office seems to have had a complete turn over in staff so they are all different people than i dealt with.

I would NEVER recommend this apartment complex to anyone.
First of all don’t move in here if you use more than 1 car. No matter how many bedrooms you have, you are only given 1 guaranteed parking spot. Don’t forget about the motorcycles though. 1 motorcycle will take up a parking spot, they will take the spot so no one can park there only to hold the spot for their car to take the spot when they get back. They will tell you there are TONS of extra parking. Yeah let me just get home from work at 10 at night and park on the opposite side of where my apartment is and have a 15 minute walk home by myself. Sounds safe!
«Gated community». Certainly not true. There are 3 gates here. All of which are constantly getting repaired and stay open for 2 – 3 days while they are getting fixed. Even when a gate is not getting repaired, the main gate is opened all day. From what I’ve noticed its open from about 9am-​6pm. So much for gated.
People in the complex are just rude. I’ve been friendly to everyone I have seen. Some people can’t even smile at you. No one is friendly here. Just a nasty community.
You look at prices online and they seem pretty decent, yeah thats what I thought before I moved in here. The WORST thing about this apartment is the billing! Each month I am getting billed for another B.S. charge. I would stay away from this complex if you don’t want all of your money going down the drain.
We were going to move out after our year lease was up but because of work we thought this was the best location. I guess that was my own mistake. Counting down the days to move out. But who knows what the extra charges will be then.
DO NOT RENT HERE!

Wouldn’t live here if we didn’t need to transfer from San Diego. Thank goodness we ended our lease and bought a house!
Only going to list cons, you can assume everything else is standard apartment living.
People are always smoking in the hallways, and once every couple of weeks the office sends out an email asking residents to stop. A year of this and I guarantee they still send it.
Had my bike stolen here, so much for gates!
Only one recycling container and its the farthest thing from any apartment. So you’ll see boxes these jerks don’t break down in the trash every single time.
People are constantly parking in other spots, one guy leaves his motorcycle in an open spot, then parks his car there… next to it! Which means he is crowding out the assigned space next to him.
Gym smells and a lot of sweaty people don’t bring towels and just drop all over everything.
Worst check out ever. They charged us to paint 3 walls! There were no marks, stains or problems with any walls. They also charged $ 40^th to recaulk the bathroom shower! It was deteriorated when we moved in, but never said anything because we figured it was normal wear and tear.
A couple people in the office are nice, most are rude and unhelpful. Nothing is their problem.
A lot of areas in the parking lots flood when it pours. Seen some water levels almost at people’s car doors!
Lastly, garages are shared, so hope you have 3 great garage mates! 2 of 3 always left the doors open.
Bottom line, these guys will take you to the cleaners and the complex is not even remotely worth the money. We’ve stayed in 2 if their corporate communities and both were bad experiences.

DO NOT LIVE HERE!!! They tried to charge me 2,000 $ when I moved out. Sick jokes. Poor management, so rude, and the entire complex smells like urine and cigarettes. The pool closes at 10pm and is NOT heated. THE PARKING IS AWFUL.
Peace, so glad I only wasted 6 months of my life here.

I enjoyed my year long stay at Monte Viejo, I liked my apartment and the price was right. It was the move out process that has been very upsetting. A hassle is an understatement. The property manager is very disrespectful. My SODA has been incorrect more than once, I was told I was being overcharged for paint. What complex charges their tenant for paint? That is a regular practice when anyone moves out. After speaking with the property manager and our conversation not going well she went into my account and added two additional charges that aren’t listed in my SODA but in my resident portal. One of which a utility fee that should have been taken care of with the last months rent. She is a very spiteful individual. I’m very upset with the way I have been treated since deciding to leave. My advice is keep looking, the community and apartments are great but the moving out will be the surprise of your life.

I’ve lived at Monte Viejo for 4 years. I’ll have to plagerize what Mike J said, although I found MOST of the front office staff to be fabulous with the exception of Jason. All maintenance tickets are promptly taken care of. All employees are professional. The grounds are kept clean. Very rarely do I hear other TV’s or other neighbors unless they’re in the common walk ways. Yes, parking is horrendous (for visitors), but what apartment community has steller parking?

DISHONEST! DON’T RENT HERE!
The management at Monte Viejo is the worst of any place I have ever rented. In my years of renting, I have NEVER ONCE had a problem with anything. I have paid my rent on time, received respect from the staff, and always left my places in pristine condition. About a month after I left the complex I received an invoice saying i was being charged $ 900 dollars for damages! I spent 3 days cleaning the place top to bottom and there was no damage other than minor wear. They claim that they had to replace the carpet in the entire unit, when I have pictures showing the carpet in very good condition. The only minor stains were ones that had resurfaced and were documented in my move in papers! When I requested receipts for the ‘work’ and ‘replacements’ that were done to prove that they actually did what they said, I was told they don’t have receipts. I am almost certain most of the repairs and replacements they say they did never happened, and the ones they did do were extremely over-​charged.
In addition, during my time at the apartment I was the victim of a crime, and the staff was extremely rude regarding the situation. They made me feel like it was my fault for being a victim and made it very difficult for me to get out of my lease even though I feared for my safety staying in the same unit where these people now knew I lived! The female manager there was very rude and dismissive on the phone, and wouldn’t even work with me in regards to finding a remedy to the situation. When I told her I was going to write a review about the apartment she HUNG UP THE PHONE!
If you move here DON’T expect to get any deposits back and DO expect to be charged a bunch of fees, even if you clean top to bottom. Do yourself a favor and NEVER move here.

I want to start out by saying that I normally do not take the time to write reviews. Being in customer service, I believe that I am much, much more understanding than the average person. However if in writing this review I can help even one person avoid being left in the situation that I am in with this place, that it was well worth it! I absolutely DO NOT recommend renting with Monte Viejo! If the horrendous parking is not frustrating enough, or the fact that there are several stray cats around this place, I am being forced to pay an outrageous amount of money, and was basically called a liar by the office staff. I was not thrilled by the cat situation from day 1 because I absolutely despise cats. But when a neighbor knocked on my door and informed me that there was a cat bleeding ALL over my patio, naturally I wanted something to be done for the cat and get it off my patio. I took the time to reach out to a rescue group but management refused to allow them to come and help the cat. I did all that i could and thankfully my lease was about to be up and I could not wait to get out of this place, I was disgusted at this point. I left feeling pleased with my cleaning efforts and confident that there was nothing that I would be charged for other than some paint touch up. You can imagine how completely shocked and furious I was when I received my final statement in the mail stating that I was being charged $ 195 for «surface pet treatment.» Not only did I NEVER have a pet in that apartment, I was told by the office staff after I called, emailed, and finally stopped in to try and resolve this issue, that NOTHING could be done. According to office staff, the carpet cleaning company took a black light to the carpet revealing pet stains. When I told them this was completely and utterly Impossible that those stains were from my stay, all I got was a shrug of the shoulders, «there is nothing we can do, the carpet company knows the truth.» If this can happen to me then it can happen to anyone, it is a horrible way to do business and a horrible way to treat tenants. So good luck to anyone who even considers this place a great place to live. I wish I could give it negative 5 stars!!!

Terrible experience at end of lease. After living there for a year as a great tenant who always paid my bills on time, I was misinformed by a staff member as to when my last payment was due (after the prorated days) and was then charged late fees that they would not refund. I would not recommend this place to anyone! The management and staff are very unorganized, unprofessional, and unwilling to take responsibility for their mistakes.

I lived here for over two years, and in the middle of that time they switched property managers and everything went down hill– FAST.
My (second) apartment was scorpion infested (I originally loved it there so much I switched to a bigger apartment). I was stung twice and my 6 month old son was stung after one crawled into his baby bath. They would always spray, but refused to let me switch apartments (without paying $$$ for it) or compensate with a shorter lease term (I was pregnant at the time and on bed rest which made moving impossible).
Upon move out, I abided by all the rules to get my deposit back and even paid to have my apartment expertly cleaned. They charged me for expert carpet cleaning due to pet damage when I didn’t have a pet. They charged for other «damages» that are completely fraudulent (How can you charge me for a pet I didn’t have???). I contacted them multiple times to straighten out the fraudulent charges and got the run around with them stating they needed immediate payment or I would be sent to collections in 24 hours.
I had to contact a lawyer and am in the middle of a lovely legal battle to get my credit cleared and my deposit back.
BEWARE!!!

For the money, these apartments are probably one of the best deals in North Phoenix. They have a wide array of unit sizes and they all come with updated appliances and washer/​dryer. The office staff are incredibly friendly and helpful. They keep the grounds very clean and the grounds are gated. The only major problem is the parking. Its horrendous and thats being generous.