I love this store. The only bad is most of the floor employees don’t know much about crafts when you ask them where certain things are. I had to explain to a girl where resin would be if they had it. most of the time I search for myself until I cant search anymore and then finally ask someone. They need to expand on their jewelry items though especially some certain tools. Im always down to spend half the day there and use my online coupons.
Yasmeen A.
Classificação do local: 4 Phoenix, AZ
I have been here a few times and have usually found what I was looking for. This a good store for when my son has school projects. Do wish they had more odd sized frames because couldn’t find a 10×13 tabletop frame. They do have a nice frame selection for normal size pictures. The employees were helpful and polite. I always have a coupon so that is helpful.
Jodi V.
Classificação do local: 1 Scottsdale, AZ
I have shopped at this Michael’s many times over the years and never had any issues but the last few times I shopped there the employees have not been very friendly but today was the worst. I stood in line for approximately 10 minutes because they were having a special coupon sale of 20% off your entire purchase. I had two packets of paint brushes along with the rest of my purchase. One pack of paint brushes was on a sale rack but the price was not marked so when I got to the clerk, Marina, I asked her to check the price of the paintbrushes from the sale rack and she told me she was too busy to do a price check. She said that is why the store has two self check price scanners on the aisles so clerks don’t have to do price checks and hold up the line. I told her it will literally take a second to check one price and she said she will do it this time. Then she of course was slow as molasses at checking out and bagging because she was talking to the other clerks and worried about something one of the other clerks needed. She then handed me scissors and I asked what they were for and she told me to cut out my coupon to save time and when I said okay she rudely stated, «you know, the coupon for 20% off and the reason everyone is here». My 13 year old daughter was with me and she could not even believe our experience. No more shopping at Michael’s for us !! We will shop JoAnn’s where they are friendly and helpful!
Jill H.
Classificação do local: 3 Phoenix, AZ
I felt compelled to write a brief review because this place only has 1 star. I was in here last night. Nothing spectacular, nothing awful. Hence the 3 star rating. I was looking for something specific so I needed help finding it. None of the employees asked if I was finding everything okay, but when I found someone to point me in the right direction, she was polite and took me to the section, then explained all of my options. She made sure it was exactly what I was looking for. Also, the cashier was outgoing and had a fun personality. She even made me laugh. =) I asked if they could give any kind of discount since what I was purchasing is for the cause of raising money to send homeless children to a summer sports camp and the manager approved. All in all, I had a decent experience here and left with a smile on my face.
Nichole K.
Classificação do local: 1 Phoenix, AZ
I have been to this Michaels a few times and every time it is the same. The employees are NOT interested in helping you with anything. The store is pretty big and when you are looking for something very specific it can be hard to know where it is. I have gotten an attitude from all employees that I have encountered here.
Stacy F.
Classificação do local: 3 Orlando, FL
This location is a standard one for the chain and has plenty of options for arts, crafts, home décor that is already prepped, and fun kid activities. It was clean and relatively well organized considering the recent holiday season and the changing of the merchandise from holiday to Valentine’s Day /Spring. My only real complaint with the chain is the lack of staff availble to answer question or give advice while shopping. Normally the only workers you will see are at the frame counter in the back or the cashier at the front. Both of these employees are almost always handling a line of some kind and are unable to answer anything unless you wait in line to ask it. This location is no exception to this rule — there were two workers that we saw in the store — both happened to be cashiers this go around and both had a line. Overall: B I love the variety of options — I feel that they are less expensive than other crafts stores locally, but if you don’t know where something is, or you need advice on a project — you’re on your own.
Marie P.
Classificação do local: 4 Phoenix, AZ
This particular location is a bit older so the flooring & fixtures are worn, but they generally have well-stocked shelves & variety of prices. The reason I am SUPERIMPRESSED with them today is the absolute efficiency of the check-out process in the middle of Sunday afternoon less than 2 weeks before Christmas! The store was full of customers & I still saw numerous employees out on the floor assisting. When we got ready to check out I saw a crazy-long line & expected to be there a while. Much to my surprise they had every single register open & the newly revamped register area flowed perfectly. They now have a «que» system so you all form 1 line & the front customer goes to first available cashier. No more guessing which lane will move faster or getting stuck behind a tedious customer. The leadership team gets a big gold star for the foresight to have plenty of staff on hand these days & hats off to the cashiers who did everything possible to help check customers quickly & with a smile!
Jessica D.
Classificação do local: 3 Phoenix, AZ
This box store is usually understaffed and messy. Great deals on all sorts of crafty items for those of us who are inclined to make things.
Sandi O.
Classificação do local: 3 Phoenix, AZ
It’s a craft store that doesn’t seem to have many employee’s. When you find one, your lucky, then you find several in a row, but they just say HI and keep on walking by you. I don’t go there often and with service they way it is, it won’t be long before they shut thier doors.
LINDA R.
Classificação do local: 4 Paradise Valley, AZ
Well, if you are a crafty sorta person, this is it.(I, on the other hand, am really not). So, you may ask, why the heck do I go here? Lotsa reasons: silk flowers(so, I give up on real blooms — they just die — I plant these baby’s instead — and they last — and you know what? They don’t need water, they don’t wilt, no bugs, no weeds.) Wrapping paper. Photo Albums. Wedding favors. Party Give-aways. Pots. Baskets. Kids Crafts. Spray Paint. Frames. And of course, this is a crafters heaven… Maybe I need a real hobby — and when I do, this would be the place.(until then, it works for the odds and ends around the house projects). Oh, don’t expect anything fancy here, or finding easy help — assistance is pretty rare, so you are pretty much on your own in your hunt for your art project. (and don’t forget to bring in your 40% coupon: found in every sunday paper)
Michael C.
Classificação do local: 5 Seattle, WA
Not a crafty person… but again the business name hooked me. I have been in here a few times over the years, and all the locations seem pretty consistent — the place is absolutely gynormous, with thousands of products. Note: they have great«project-kits» for kids. The pricing seemed pretty reasonable — excepting the framing — does anyone know why it cost less to fix your transmission than to frame a freaking picture?
Sarabear B.
Classificação do local: 5 Phoenix, AZ
Michael’s is my favorite place to have things framed. The selection of frames is huge. They have a good selection of acid free papers and lots of choices for cuts and bevels as well. Their prices are reasonable, even more reasonable if you wait for their half off framing coupons that appear in the newspaper at least twice a month. I have had no less than 50 lithos, photos, paintings and such framed by Michael’s and they have never damaged anything or caused me worry over any of them. They are not the quickest, but they have work done when they say it will be done.