Mattress Firm Camelback East Village

Brad at this location was so personable, welcoming and funny !!! I really appreciate his service and making mine and my moms visit so enjoyable !! :) He just lets you decide what u like best but Is so very helpful and fun ! :)

I’ve purchased a couple of mattresses from Mattress firm in the past. My last one (Sealy) though was a double dog doozie. It died less than four years after owning it. It took over 3 months to go through the warranty process to get it resolved. The warranty policy only covers just the mattress, you have to pay for the inspection, and then after months of a bad back and neck and multiple phone calls, I finally got an approval letter in the mail. You get an in store credit towards a purchase of a new one. While its nice they let you put it towards any mattress, you have to pay for the delivery fee. So I had to pay about $ 200 for a replacement mattress that was only $ 100 more than my original one. The store staff was pleasant and the delivery was within a day, but I still have mixed feelings on why I had to go through all of this due to a defective product they sold. Buyer beware, ask questions before buying on return policies, cancellations and warranties. I now have a Simmons Beauty rest.

I brought in my mother-​in-​law to look for a new mattress and we had amazing customer service. Our sales person was Carrie and she was extremely knowledgeable of all her varying mattresses and was able to help my mother-​in-​law find the perfect mattress for my in-​laws various needs. We felt very comfortable with her and felt no pressure to buy. My mother-​in-​law is very satisfied with her purchase and I even found some bed pillows that make a perfect gift for my hubby! Would totally recommend.

My wife and I bought a new mattress here. We told the salesman that we were getting rid of our old mattress because a hump formed between where we sleep and sleeping on a sideways slope every night was causing back problems for me. The sales man was friendly and low pressure. He helped us pick out a mid range mattress that he said would not have the same problem. Unfortunately the new mattress is doing the same exact thing. I am now sleeping on the couch regularly because it is more comfortable. We still have not even paid off the mattress and we will be replacing it.
To put a long story short, do your own research. Don’t trust the sales people here. They are not knowledgeable in the products. It is likely that they are trained based on vendor marketing information, not real world experience.

Friendly salespeople! They’re very knowledgable and accommodating.
They have a wide variety of mattresses to choose from and are happy to let you try them all out. I nearly took a nap in one!

My husband I bought a queen size bed from here about a month a half ago, good buying experience, fair price, comfortable, but it wasn’t big enough so we decided to store the queen size and go back to buy a king. Yesterday we went back in and were greeted by Mark who remembered us and asked if we were in to exchange the bed… apparently there is a 100 day satisfaction guarantee! Mark was very helpful in explaining the guarantee and organizing delivery of the new bed and pickup of the old and they only charged us for the difference in price and a delivery fee! Solid customer service with professional staff, a true rarity these days. I’ll be back and recommend to friends! Thank you Mark!

Very helpful staff with no pressure to buy anything.
There are a lot of choices and a color coding system that helps you identify what types of beds to look at. The prices seem a little high, but then again I had just come from a futon store so there is a bit of a difference.