Lyft

Asked driver John if he had insurance. He said Lyft provides it. I explained to him He is suppose carry from what the Lyft website says. He got mad and stop talking to me. Car was also his own no logos.

First, Earnhardt Kia failed me (that’s a totally different story), then the bus drivers went on strike. Come Lyft to the rescue! Then, why 4 stars? Because, the first two times I called for a driver, the driver cancelled. The first was only 2 miles away. The moment I complained about it on my Twitter (what else do you do when it’s 5:30 in the morning and you’re cold, frustrated, and hoping the second driver will show up, I was given a $ 5 credit. Except for those two times, Lyft has been wonderful. The drivers are always friendly and when you don’t have a vehicle, it does feel nice to have almost front door service that won’t put you in the red.
Last week, my children and I called for a larger vehicle and went out to the store. It was much less than a bus ride for all of us and much more enjoyable. Especially when we were offered bottled water.
It started because of the bus strike, but I am sure to use this service often.

Got a lyft home on new years for the first time from Rod and now a week later this guy is saying that one of us threw up in the back seat of his car and charging us an extra $ 150. NONE OF US threw up at all! As soon as the 6 of us got in the car they passed out and I was the only one awake. Rod picked us up in Old Town at Gus pizza. The photos of the vomit that he took did not look like cheese pizza what so ever. And why the hell would you say something a week later?! Obviously you don’t check your vehicle with every person that enters. There was no vomit at all when we were exiting his car. Why should I pay for something we never did?! How do I know this didn’t happen days later and your just trying to find anyone that would pay?! I will NEVER use this service again!

Just did my first Lyft and the driver was on time played great jazz music and paying was no hassle. I am sold.

Great experience, never have to worry about extreme fees when it’s busy due primetime (surge) pricing being capped at 3x unlike über who doesn’t cap. Drivers are always friendly and know the city pretty well.

Use über, they don’t charge a $ 25 fee if you have to cancel, never using again. Ordered and then couldn’t use, total that was going to be $ 10, no way to get money back, cheap company

This review is based on the process to become a driver:
I applied to become a driver because it claimed that I would be driving within a few days! Great!
As soon as I applied I got a slew of texts both from Lyft and a «mentor driver» who purportedly was going to be around to answer any questions I might have. His name was Brandon.
Upon filling out their online application it asks for your Driver’s License expiration date. The drop down menu does not go far enough into the future for our arizona expiration dates. Mine is 2041!
I texted Brandon and told him that the application didn’t have my expiration date listed.
He said just pick the last one as if he had run into that problem before.
Brandon was busy for the time that I chose for my vehicle inspection so we scheduled it a few days later.
I arrived in a parking lot and he was there wearing a Lyft shirt and armed with an IPad.
I thought it was weird that there were no Lyft offices around.
He took photos of my drivers license and my car insurance and of me on the IPad.
Then he inspected my car VISUALLY and said I was good to go. He did not check brakes or anything like that at all and we did not go for a drive.
He told me I should be ready to drive in a few days and answered my questions.
I never heard anything else from Lyft except to get a training video and wondered how they are insuring vehicle safety. (the also DO NOT DRUG TEST)
But I need money so I wait.
And wait.
I text my mentor driver.
No response.
I text him again.
No response.
I get on the web site and it says I have to complete the vehicle inspection which I have already done.
I click through on the website hoping to be able to schedule another inspection since LYFT HAS NO CUSTOMER SERVICE telephone number.
Then it tells me that my Drivers license could not be verified.
I type in the correct number several times.
It says it’s wrong.
Then I realize OH it’s probably the expiration date issue.
Well I can’t fix that because there is no option for my expiration date!!!
I text Brandon again and send another email to Lyft.
NO RESPONSE.
Then it occurs to me that I have some guy in a LYFT shirt photos of my ID!!! And a photo of me! And I think my social security number.
I received a reply to this message asking for my phone number which I provided.
I just posted the photo of the text was sent to me claiming that my old drivers license has a typo.
I’m not sure how my drivers license can have a typo since I drove with it for years but LYFT NEEDS TO GET A DAMNED PHONE NUMBER IN ORDER TO COMMUNICATE WITH PEOPLE RATHER THAN SENDING CRYPTIC TEXT MESSAGES AND EMAILS THAT LINK YO NOWHERE.

WARNING! Do NOT go swimming and then take a lyft! If you get some water on the seat they will charge you $ 250! If I could put negative stars I would! If you are so worried about getting a little water on your car maybe you should get a new job!

Had usual good exp until today. Driver told me I didn’t belong on his car because I was going down the street. Told me to use UBER not lyft. Car was kind of old and I could tell it was his own vehicle. Done with them for awhile. Will continue to use reg car services when going out. The app works well but they need to NOT take anyone off the street to work for them as they are driving a vehicle.

It pains me to write a negative review for LYFT… I’ve used their service in many states for about two years… But it seems like they’re slipping. I’ve recently encountered long wait times and rude service. Things I was used to dealing with cabs… I will no longer recommend them and hope that PHX makes something like ‘ride-​share’ a possibility, outside of LYFT.

Fucked over on first ride free. Credit card charged $ 13.88 anyway. Fuck Lyft. If it sounds too good to be true it probably is

Great rideshare app, easy to use, affordable & handy anytime day or night. The drivers are usually really cool & sometimes very interesting too. I will continue to use Lyft, thx guys!

Lyft Phoenix is amazing. I have been working for Lyft 3 months now. I could not be happier with Lyft Phoenix and how welcoming all the other drivers were. Lyft looks out not only for the passengers but the drivers as well. Phoenix has grown and continues to grow. We work together and have weekly meet ups to ensure we are giving the best service to all our passengers. I would recommend this company to anyone who needs a job or wants and wants to make there own hours or to anyone who needs a ride. We can take you anywhere you want to go. Share the Lyft love. Fist Bump

I have used Loft several times in the Phoenix area in the past two months. Had only one bad experience for which I was given credit when I reported it. Overall experience has been very good. They show up quickly (except my on dc bad experiece) and considerably cheaper than a cab.
They have clean cars, water and snacks, encourage you to sit in front passenger seat and have a personality. I will continue to use them. I have not used their competition (über).

Used Lyft 4 times now. Even living in North Phoenix my longest wait was just under 15 minutes. All 4 drivers were great and really cool even tho most of my trips were under 3 miles so far. I can’t wait to use them the next time I have to go to the airport!
One of the coolest things I think is the variety of cars you could ride in at any given time. I’ve ridden in luxury SUV, mini-​van, a Mercedes and an brand spanking new Honda CRV. Only constant is clean and professional rides!
AWESOME AWESOME service!

Before you do your first ride, check Groupon. They have some sweet deals so you can try more than once for pretty much free. I have used Lyft several times when drinking. Maybe even with just a couple drinks, I don’t want to risk it. Lyft is always just 5 – 7 minutes from my apartment near downtown Phoenix. It is the cheapest taxi cab type service in Phoenix, and all the drivers are hip and nice. Here are some testimonials from other Phoenix Lyft passengers:

Super easy to use and the drivers are always helpful.
Used them recently when my car battery died and the driver even offered to jump my car!
Would never use a cab if Lyft is available. They are less expensive and the drivers are more honest than any cabbie I have met– had the driver miss a turn once and they stopped the meter so I wouldn’t be charged for the lap around the block…

Lyft is a great alternative to driving. When I plan on having a few drinks, I always use Lyft to get there and safely back home again. Their prices are reasonable and all of their drivers are friendly. Some drivers offer free water, candy, phone chargers, and let you change the radio station. I had a driver once who had baked cookies and they were fresh and delish. I had another driver with a free wifi hotspot in his car. They are usually available around the clock and I usually don’t have to wait more than 10 minutes for them to arrive. It’s a pleasure to ride in a Lyft. I can’t say that about any other form of transportation in Phoenix. (except it’s kind of fun to ride the light rail once in a while)
Clean Cars!!!
Great Drivers!!!
Great Personalities!!!
Great Company!!!
After the ride, you get to give your driver a 5 Star Rating.

Cheaper than a cab? Check. About half the price.
Faster than a cab? Check. Shows up in minutes, as opposed to 45 mins — 2 hrs (and maybe not at all)
Cleaner than a cab? Check. These are people’s personal vehicles, so they’re absent of puke (and Zeus knows what else) stains/​smells.
Safer than a cab? Check. Lyft’s rating system makes for accountability. Cabs lack this and act like creeps, without any consequence. Plus you see a picture of your driver long before he/​she shows up, so you know you’re not going to get a sea pirate or homeless looking guy as your driver.
Friendlier than a cab? Check. They offer you a bottle of water, a charger for your phone, a seat up front, your choice of music, choice of navigation, and sometimes gum or snacks. When’s the last time a cab offered these things?
More convenient than a cab? Check. You simply tap a button and a driver shows up minutes later. No calling dispatch and/​or wondering where the hell your driver is (you see him moving toward you on the app). Plus you pay over the phone whenever is convenient, so no worrying about if the drivers only accepts cash or cards etc. etc.
So the question is, «With Lyft around, why the hell would anyone in their right mind still take a cab?!»

I have used Lyft many, many times and it has ALWAYS been a great experience! My drivers have been prompt, polite, and fun. Last ride I took, my driver had cold water and candy also.
On the nights where we go out and have a good time, it’s nice knowing that I have an option other than a cab to get us home safely.