Living Spaces

AJ is AWESOME! He was incredibly helpful. In addition to answering all of our questions, we received complimentary water, tea, coffee, soda and cookies. THE DREAM.

Purchased a few items from there last night, including a mattress, couch and tv console. I worked with 3 different sales members and a check out clerk. All amazing. I was very indecisive and each person was patient, friendly, and knowledgable about their products and options. I was there late, one of the sales reps even stayed past his work hours to help me AND they don’t work off commission. Great experience and glad I went. Can’t wait to get my new items!

Love this place. Offers an expansive selection & the staff is always very friendly! I recommend coming during the week as the weekend seems plenty more busy

Unless you are buying prop furniture with no need of use other than looks do yourself a favor and go somewhere with better customer service after the sale.
My wife and I bought near $ 4000 in furnishings from here with the hopes of buying more in the near future. The Employees in the store were nice enough hence the 2 stars. My dining chairs (Beckett style) are of cheap quality (not price) and 2 of the 6 cracked and loosened at the seat back joints when pushing back away from the table. This happened on the 7^th day of the 7 day return policy. Calling customer service on the 7^th day was the best thing we did considering the bs they spew, no way they would do anything after 7 days. This is ongoing but at this point it has been nothing but living spaces not returning calls when they say they will (I guess they are busy screwing others with lemon furniture). They are definitely adamant about not taking all six chairs back and letting us pick more durable stable chairs that would probably be safer for our friends and family to sit in. Our last call ended with having the manager call us back within 24 to 48 hours in which it was 48 hours. At this point we agreed to have a technician come out to the house and inspect the two chairs that are damaged and determine if it’s a manufactures defect to be able to replace all six. It’s been quite a hassle so far and I would say that a furniture company that has only a seven day return policy is definitely not selling quality but only show furniture. If the company can’t standby the products they sell then how can anybody stand by that company. I will finish this review after we get our claim resolved.

Being told 3 times by 3 different employees that you «don’t get commission,» and still shadowed throughout the store.
Hearing the first one radio in my clothing description over his ear piece.
The place has a huge selection of nice, but expensive, things. But everyone working there felt like a robot. I’ve felt less hassled at a car dealership; no joke.
We did actually purchase something though. A dinning room table set in clearance. Everything about it was totally fine. Very good price for a table and 4 chairs.
Biggest issue is the customer service. Place gave me the creeps.

After reading the reviews I am hoping that I wont regret shopping here. Went into the Phoenix location today. Although the furniture is not top quality it was pretty nice and didn’t look cheap. We bought a chest for the guest bedroom. We brought it home and found some minimal damage. I called customer service and a repair tech is scheduled to come out in 4 days. Here’s hoping. Found the staff very helpful and pleasant. What impressed me the most was how they handled a particular situation. My husband has a service dog, unfortunately customers and staff were addressing the dog. This was extremely frustrating as you should never distract a service dog. The sales lady asked the manager to inform all the staff of the rules. Through the ear pieces they all wear this was communicated. If all goes well with my repair I would buy from here again. After service is just as important.

Ordered a bedroom set & our experience in the store was great. Then everything fall apart! Delivery was set 5 days after we made our purchased, then the night before delivery, we received a call that some parts of the set have not arrived yet so we were asked if we take a partial delivery on the scheduled delivery date– we gladly said yes. On the delivery date, a computer generated phone called us to confirm delivery for the day & also a text confirmation was sent… we both confirmed the delivery from their generated phone process & text messages process. We waited & waited until the last hour of the delivery window. We called the customer service in California & informed us that our furniture will not be delivered. We were more than upset as we cancelled our medical appointments to accommodate the furniture delivery. The agent we spoke don’t have a clue where the breakdown started… I can only guess… It started in our local branch in Phoenix & down to their delivery person! Communication breakdown is a system breakdown within their organization!
The agent rescheduled the delivery on the same date between 6 – 12 midnight. MIDNIGHT!!! Who delivers at MIDNIGHT???
Moving forward — - my recommendation is to fix your internal issues. Start with eliminating the computer generated delivery confirmation phone call & have a «LIVE» person to call instead. Living Space has good products but good customer service earns business.
Follow up… So the items from above was rescheduled for same day from 6p-​12mn. We called their customer service line again at 9pm & informed us that delivery is still set for that day. Though I have a feeling it will not come. Well — I guessed right, no one came, no courtesy phone calls to us that delivery wasn’t coming. We had enough of their BS! Don’t make promises you cannot delivery. To Living Spaces company leaders — either you are all incompetent or just don’t take custom service seriously!!! Will never come back & will spread my bad experience to as many as I can to warn the public about your BS processes & delivery services. I canceled all my purchases the next day– I’ll take my $ 2700 elsewhere.
To Prospective Customers — - save yourselves from Headaches & stresses. In– store customer service are great but having your stuff delivered to your home is beyond imaginable experience & not worth dealing. Their catch— free set up (that is if they even show up)

This store is amazing. We bought a kitchen table from them a while back but, I couldn’t figure out what type of chairs I wanted. I found them and went to buy them at the scottsdale location they would not let us buy them off the floor. We needed them for Thanksgiving and could not wait the 2 weeks to get them shipped.
We call this location and Josh told us that he was more then happy to sell us the ones he had on the floor. Josh went above and beyond for us. I would recommend everyone take the little extra drive and come to the Phoenix location not Scottsdale.
Thank you Josh.

I really love this store. Great prices and the furniture is very nice. I purchased a gorgeous counter top table with four chairs. Easy to put together. I like the fact that they offer same day pick up. The young man at the pick up station made sure our table was secure in our car and was courteous. I will be back for more pieces.

This store is amazing! The selection is almost endless and offers something for everyone. We shopped at many other furniture stores but walked out after finding places that had boring junk to places that had overpriced designer furniture. However this place had modern designs and low prices along with a huge clearance area that included items that were canceled special ordered items. The customer service was not pushy and also would move items around the store so you can see it your couch goes well with your accessories or accent chairs. Delivery was even the same day 8-​midnight if your items were in stock or a floor model and placed by 4pm. Be sure to check out the clearance area that is back in the warehouse. We will be shopping here again!

I cant believe their attitudes towards customer service. We purchased a bedroom set that was delivered with dings and chips in most of the pieces. The driver offered to color a black piece of furniture with a brown marker saying they do it all the time. Nice, they do it all the time.
We called the store and said take it all back. They insisted that we accept it as is and they would «come out with a replacement later on» Yeah, of course you will after you have my money, never gonna happen. We had them take it all back because it was defective on delivery. They are going to charge us a 10% restocking fee even though they are at fault.
What a total ripoff. Do yourself a favor and STAY AWAY.

Living spaces draws you in with low prices and quick delivery. The furniture is pretty much ’ lipstick on a pig’, meaning good looking but Low quality. They’ll even tell «our furniture will last you 2−3years. But you better Pray your order is correct and no damage or missing pieces/​parts because your chances of getting it corrected are Slim to None!!!
I was excited to get get my sectional couch and dining table. The Stores (Phx & Scottsdale) do NOT have incoming phone lines. You CAN NOT call the store. I challenge you to try to find a number!
I picked it out at 4:00pm & it was delivered the same night at 10:00pm. After the delivery guys left I realized I was missing two decorative pillows from the couch. I called central # immediately to report and after 12 weeks, untold phone calls, running it up the hierarchy to top management, I’m still getting red tape, run around and no resolve to my missing pillows. I even offered to drive to the warehouse to pick them up and was told that wasn’t possible as any claim needs to go thru a different division located outside my state.
GO ANYWHERE ELSE. This company has The Worst, most Unethical customer Service I have ever experienced in my entire Life!!!

After how my family was treated tonight and my nephew was endangered by their furniture I am NEVER going to shop at Living Spaces!!! Know that this company doesn’t care about child safety or company integrity! She even tried to call the company up for help or an explanation and they were unconcerned with the entire problem. Below is her story that happened tonight. I have added the photos taken to this page.
«Friends and Family, Please DO NOT SHOP AT LIVING SPACES!!! Tonight around 7pm, Jude found something VERY disturbing that came from the sofa we purchased from Living Spaces just over a year ago. He had been playing in the family room with his toys, and crawled towards the couch. I had gotten up to through away a piece of trash and when I came back he was pulling his arm out from under the couch and put something I didn’t recognize in his mouth! I quickly grabbed it to retrieve it and it was a dried chili pepper with 3 upholstery staples in it! Seeing as though Ryan and I have never owned dried chili peppers nor do we use upholstery staples we flipped over the couch to make sure there weren’t anymore. But when we did that, what we found was that our supposedly „NEW“ couch had been patched on the bottom and the original bottom layer of the couch has a massive hole! This patch is made out of the same material but was just poorly adhered over the hole to cover it up. The hole is about 12 inches across! Big enough that the bottom fabric should have been completely replaced but was decided to just try and cover it up and not tell us! I tried calling them but all they could say is I’ve owned the couch for a year and they won’t do anything. They didn’t even care or blink an eye nor show concern about my child!
We had a warranty claim problem with Living Spaces and their bogus warranty company Ultra Shield before, we bought their warranty but when we tried to report damage they just told us it wasn’t covered, meanwhile their fine print basically says nothing is covered. Even so we moved on, but this is absolutely ridiculous!!! Not only has Living Spaces sold us DAMAGED furniture as new without telling us but there is HAZORDUS material inside! Ryan and I just finished baby proofing that room but there is NOTHING we could have done to protect Jude from this. Please share with your friends and family so their kids don’t get hurt and so they don’t get screwed over by them! Just NEVER shop there! They certainly don’t care about their customers or the product they are selling!»

Excellent customer service n friendly salesmen for advises n many choices at design center. We picked what we want for our new home. Prices is very reasonable

Bought a dinning table and bar stools. They were happy to take my money at the store. I paid for the VIP warranty and for delivery. Waited for delivery during my delivery time window (8pm-​midnight!) MY FURNITURE WAS NEVER DELIVERED! They didn’t give me so much as a courtesy call to say they weren’t coming. They won’t let me talk to a manager told me I was on a wait list to have a manager call me but one never did. Finally, I asked for a refund. The customer Service representative agreed but told me it would take five or more days to receive the refund. Funny. It only took a minute to TAKE money from me!
Just to be clear this has not been made RIGHT, yet. I saw Nicole’s response and it is misleading. I will post if and when this nightmare is over.
Update. My money from original purchase was finally refunded. I got my table and they thew in free delivery. A day late and a dollar short. I’ll change my review from one star to two because everyone I spoke with was kind. However, the entire ordeal was exhausting and I wouldn’t recommend shopping there.

Do not EVER go here. I still do not have my bed that I ordered a week ago. No one will fix my problem, no one even calls me back! Save yourself an experience from Hades and just avoid at all costs.

Bought a dresser. It holds clothes. It was on sale. I felt satisfied. Minimal interaction with sales people and no hard sells. Just a dresser. Which hold clothes. And opens and shuts appropriately.

Wife and I decided to stop by and check this place out. Its another big box furniture store similar to American Furniture. Had a lot of different types of furniture throughout the store. But most were modern, not my style. We had a good time walking through the store. Kept us out of the heat. Workers were nice, place was very clean. And plenty of help.

I will not be basing this review on the fact we didn’t find anything at this store that fit our budget or style, however it is a very very large furniture warehouse and is a destination you should at least visit to see quite a variety and get a grasp on what you really want. That is where this location definitely helped us as it narrowed down our preferences.

I had to furnish a new place recently. I am generally indecisive so the prospect of buying all new furniture was overwhelming. The staff at Living Spaces doesn’t get commission so they’re helpful and not pushy. I teamed up with one of their designers who looked at my floor plan and helped me pick out pieces that fit my needs, personality, and budget. She made the process so easy — 5 stars for her!
The delivery is where they lose a star. I was given a 3-​hour window for my delivery. The delivery guys arrived 45 minutes after the end of my 3-​hour window and they delivered a box spring that had a 3-​inch rip in the fabric so we had to schedule an exchange. Again I had a 3-​hour window for the delivery (3pm-​6pm) and they arrived at 5:55. The third delivery was my custom couch and they arrived well within the delivery window and delivered it with no problems.