Leslie’s Swimming Pool Supplies

I use them all of the time and they are competitive on sweeper prices too. The staff is always helpful and they even do sweeper repairs while you wait.

11−22−15
Per the advice of the sales person at the Phoenix Leslie’s on Glendale Ave, I purchased a large bucket of Pool Sanitizer (73% Calcium Hypochlorite) that cost over $ 100. When using 1 scoops in my 15,000 gallon pool it turned the water very cloudy. I called the store and the person at the counter advised I place more in. Upon further research I discovered that due to the «hard» water in Arizona a calcium-​based product such as this will cause a precipitation of calcium resulting in cloudy pool. Luckily I did my homework before simply following this salespersons bad advice. It took almost 5 days of running my pool equipment to get the pool looking correctly. I went to another Lesilie’s Pool in Chandler and purchased a large bucket of sanitizer with 99% sodium dichloro-​s-​triazentrione. My pool now looks great. I attempted returning the 73% Calcium Hypochlorite to the the Phoenix Lesilie’s on Glendale ave and they stated that because I opened it and used 1 scoops they could not refund my money or provide me store credit. «It’s our policy,» claimed the sales representative who gave me the bad advise initially. He called his manager and they offered me a 30% discount on another purchase. This upset me deeply. Their negligence resulted in some fairly serious and potentially expensive damage to my pool. The cost of running my pool equipment 24 hrs x 5 days to filter out the calcium is not cheap. The cost of potentially draining my pool and refilling it (had I followed the sales reps advice of «adding more calcium hypochlorite») would have been even more expensive. I filled a disupte with my credit card. Their staff accountant Dararat Muyathorn actually lied to the Amex card’s investigation department. This person sent in a copy of the receipt form the Chandler store showing the purchase of the 99% sodium dichloro-​s-​triazone and claimed it was the same product that I purchased from them (73% Calcium Hypochlorite). This person stated «this proves our product was not defective» Apparently both products are called «Chlorbrite» so he was hoping we would not investigate. I contacted Amex and they reopened the case.

What a wonderful place! The workers are so helpful! They were able to resize my wedding ring (bc after I gained all my baby weight it didn’t really fit anymore) Thanks guys! Keep it up!

I returned a rubber ducky pool thermometer to their store today as the thermometer i purchased fell apart after two months. Fully expecting them to replace this $ 12 item at not cost the best they could offer was 10% off — terrible customer centric practice to say the least.
They have lost me for good as a customer
BRUTAL

I grew up swimming pools in AZ, but never maintaining them. We just moved into a house with a pool 6 months back, and Leslie’s has been super helpful in teaching me the systems, balancing the water, and making small repairs to get my pool summer-​ready!

I have been in this locations a couple times, they have always provided excellent service. I took my pool sweep to them, after I got it back from Checker Pool Supply and it still wasn’t working. Corey the customer service rep took it apart at the counter, replaced a couple parts and had me out of the store in less than 20 minutes. They are my new pool store. They understand the importance of service

go their for their sales/​rebates!

Swimming pools… NOT CHEAP! You find this out the hard way when you buy a foreclosed home! Leslie’s Pools have been great to me. I’ve become «Norm» every time I go into there!
Phil (the manager) has been GREAT! He has been EXTREMELY helpful (just short of coming out to the house and doing it for me). ;P