Lee Collins Air Conditioning

This is really an incompetent company. I had to have 1300.00 of work done on my under 5 year old AC due to the worst installation done by Ken at Lee Collins. I filled a complaint with the BBB, but he did not answer it, of course. I had 3 AC companies look at my AC and all 3 said the same thing, Lee Collins did not install it correctly. He left out the «p-​trap» so the coil sat in water and rotted. the coil alone is over 2K! Really think twice before using this company. Plus their service is terrible.

Excellent service. Our 18 year old AC/​Heater unit went out in January 2016. Called Lee Collins, Pete came out and got our heater working. We discussed whether the unit was worth fixing a known problem or replacing. There was absolutely no pressure to replace, I brought up the subject. I called Ken to get a price, he gave us a choice of brands and price ranges, again no pressure. On the day our unit was installed Brian arrived on time, everything was done in less than 4 hours.

I filed a home warranty claim, and this company was assigned to service my A/​C. They diagnosed the issue, but it turns out that servicing my A/​C coil was not covered by warranty. Fair enough. When I called them on Friday afternoon to schedule out of warranty service, for which they would be paid, I was told that the gentleman was at a family gathering and would call me back. It’s Tuesday and — nothing. Needless to say, I’m contacting another company. These people are flaky. Don’t give them your money.

My AC went out on a hot August afternoon. I have a home warranty, so I called the warranty company to have someone come look at my unit. Lee Collins was first available, but after reading some of the reviews I was very skeptical. I asked the warranty company if they could find someone else, but because it was peak season I was out of luck.
Well, it turns out I worried about nothing. I called at 4:30pm and made an appointment for 9am the next day. I received a call at 6am advising a tech was in the area if I wanted someone to come early. The technician stopped by shortly thereafter and had my unit up and running in 30 minutes. Very happy with the service!

WARNING! Do not use Lee Collins Air Conditioning. They knocked down the racks in my closet and all the clothing, while attempting to access the panel with wires behind them. Consequently, the panel was not a fuse box. The contractor then denied causing the damage.
If you use them, watch their every move so that you will not have to call a repairman afterwards.

I was first introduced to Ken and Lee Collins AC in 1986, WHen I purchased my home I added the warranty. At that time the AC unit was probably 10 to 15 years old. Over the years he has rebuilt almost everything possible and kept it running. Then about 10 years ago the inevitable happened. It could no longer be repaired so I had Ken to replace it for me. He is the only person I will let touch any AC of mine. I have never been without cooling more than 24 – 36 hours as I can count on him to find the problem and have it taken care of.
I am still amazed that he was able to get about 25 years out of my original unit.
I did a referral to a friend who in the middle of the summer season have an AC problem. Her warranty company told her it would be several days before they could get the part for the repair. I told her to call Ken. He went immediately and she had AC by the next day. She had her warranty company reimburse her since they could not get it done as quickly and as efficiently.

I’m not usually this lucky, through my home warranty company, I was assigned Lee Collins Air. Over the last few years, my older A/​C unit has been starved for attention. Since my initial experience with Lee Collins, I have been impressed. Each time that I have called for service, they have been professional, kind, empathetic and have arrived when they said that they would. I trust them so much that I have given them my door code to service my A/​C in my absence.
I strongly recommend this company, because of their work ethic and reliability.
(They even came out on New Years Eve, on a last minute request because my unit had stopped heating.)

I was assigned Lee Collins A/​C by Fidelity National Home Warranty. Ken, our technician showed up on time. He had the problem diagnosed in 20 minutes and fixed in another 10 minutes. He took the time to explain what happened and offer a little education. I would definitely use Lee Collins again. Ask for Ken.

I have used Lee Collins for AC issues for the past three years. They are always thorough, prompt & very reasonably priced. They just left my house after I called them early on a Saturday morning, here within just a couple of hours & issue repaired immediately! They will always have my business!

This company put the wrong size fan motor in our air conditioner because he didn’t want to drive across town to get the correct one. Lazy, crooked and awful. I would never do business with these people again!

My home warranty company had assigned another worthless company (Papworth) to come out and fix my AC when it went kaput. 4 hours and no phone call from Papworth I call them. They tell me its going to be 5 days before they can come out… in July… in Phoenix. I called the home warranty company back and they assign Lee Collins. Since I had to fuck around with the Papworth all day Lee Collins could not get out the same day but they came out the next morning. Ken from Lee Collins showed up and pulled the motor only to find out it was a 4 bracket motor and not the typical kind with 3 brackets. He called the supply house and the 4 bracket motors were all on back order. Now here is where things get interesting.
Ken told me he had a shop at his house and could fabricate a custom made bracket and fit it to a new motor and bring it back the next day. We had managed to borrow a portable AC unit in the meantime so another day without our main AC wasn’t going to kill us. When he showed up the next day he had actually found a four bracket part that fit at his shop and had it installed and cooling the house in no time. Ken was going to spend his evening in his shop welding a new bracket if he couldn’t find one… this was really going above and beyond.

Hello, I have a rental home and my home warranty used Lee Collins. They came out to fix it a few times over the summer and then finally said it was not worth fixing and they Home warranty gave me a $ 500.00 credit towards a new one. I had Lee install a new Trane 3 ton for around $ 3,500. It never worked correctly and my renter always complained about her high bill and no cold AC. Finally a new tech from another AZ company realized it was installed wrong. The air duct returns. So thats why the bill has been high and no cold AC with brand new unit. I’m not sure they know what they are doing. Sorry Lee but all true.

Easily the worst customer service experience of my life. My home warranty company sent them out. The first visit the guy said he thought everything was fine, (even though the AC was actually sputtering). I called and had them come out again, only they had an internal misunderstanding and didn’t make it out that day. The next day they arrived and said the unit needed a new motor and that they could install it tomorrow.
They told me each day for the next 3 days that they would be out for repair yet they never showed. I called at the end of each day (because they didn’t consider giving me a call to tell me they weren’t going to make it). They finally came and installed the new motor the fifth morning, and the guy didn’t leave paper work or anything when finished, he just left without speaking to me.
Of course that didn’t fix things. I called my warranty company and told them I didn’t want them sent back out at all. The next company that came told me the guy was lazy and didn’t install the fan correctly. They got things working for me luckily.
I am going to finish this by saying that on top of all of this, they were extremely rude and acted like I was a massive inconvenience because apparently calling at the end of the day to confirm an appointment is rude to them. The cherry on top of the sundae is their F rating from the BBB.
Do absolutely everything in your power to avoid this company.

i’m going halfway here. like the reviewer before me, our home warranty assigned them to us (we had another company come out 2x’s, then lee collins 3 times… all this during the 115degree heat wave a few weeks back… no a/​c!). first time they came out, said there was nothing wrong and filled freon and left. in 10 minutes, only hot air again.
we called back, said they would come back in the morning. they did, nothing fixed. i called back. said they’d be there the next day b/​t 4−6pm. never showed up. i bitched and moaned and so they came again the next morning, 8am. FINALLY found the problem… broken fan motor. fixed it, it’s cool again.
i know nothing about a/​c repair. seems like a broken motor would be easy to spot, but like i said… now they have to come back to turn some switch back so we get heat in the winter. i’ve called to get that done… we’ll see…
5 stars for ken, the president, who came out himself to fix it. 2 stars for the initial hassle of not getting it repaired and one of the service reps for not even showing up.

My home warranty company assigned them to look into my A/​C issues. My experience began with them calling me on Thursday night saying that they would be out on Friday. Someone would call me between 6:30 — 7:30 AM to schedule a block of time for the visit.
8:00 AM Friday morning and I haven’t heard from anyone. I called them and they seemed annoyed that I was bothering them with such pesky things as scheduling an A/​C repair. Just because it’s 115 degrees outside, I have an 18 month old daughter, a pregnant wife and my A/​C isn’t working doesn’t mean I have an emergency.
They gave me a window from 10 AM — 2 PM. @:20 PM I call the office. Again they seemed bothered by my call. The lady puts me on hold while she calls the repairman.
When she comes back on the line she wants me to feel assured that he is still going to make it to my house today. He was in Sun City… I live in Scottsdale. Why did I wait around for 4 hours for them to tell me not to worry he will only be another 2 hours or so?
I can’t give you a review on their service because I called another A/​C repair company.