Langert Netzband Jewelers

There wasn’t a 0 cause that would be what I would choose. I went there to get a gem set in a ring. I purchased a setting and it went to be sized. It was silver and they told me they might not be able to size silver! They charged me 150.00 dollars and the quality was horrible! They told me they might have to put solder balls to make it fit, and it would cost 150.00 dollars. It came back with no balls and it still was too big. I took it anyway and they still charged me 150.00 dollars. I wore it 2 weeks and one of the side stones fell out. You would think they would check the stones when setting stones. It took 3 weeks to get it back. Then I had 2 earrings one silver and 1 gold. The posts had broken. I left them to be soldered. She told me the jeweler my not be able to fix the silver. She charged me 50.00 dollars. When I picked them up I didn’t look at them right away and when I did, he had ruined my silver earring. With 50.00 dollars, I could have purchase another set of earrings! The quality is horrible. I won’t be going there again. Their attitude is terrible. They could give a crap about anything there!

I’m sorry; this place is just weird. I stopped in one day (the open sign was showing), opened the door, and found myself caged into a small area, fenced off with security bars. There was a little knobby thing that could be turned to release the «door» into the store, but it was locked. There was a sign on the bars, «By Appointment Only.» Well, then, why is your open sign showing? I waited about 3 minutes and was about to call the store using my cell phone, when a man’s voice said «Be with you in a minute.»
Once inside the store, the man who came to free me from the cage (yes, I could have walked back outside, gotten into my car and left, so I was not truly trapped) seemed annoyed that I was there. I was coming to sell some jewelry, or at least to have an idea what it would be worth. He checked everything I had, gave me a total worth (I did not sell), and seemed irritated that I didn’t sell my items to him (the total he offered me was nowhere near what I would have expected. This is not his fault; gold prices are what they are, but still, it is my jewelry, and if I don’t want to give it to him for pennies on the dollar, why then, I won’t). He asked «Well, how much did you expect to get?» and I had no good answer for him, but since gold is touted to increase in value over time, I did expect at least what I’d paid. He said that as soon as a piece of jewelry is purchased, the value drops immediately (which seems odd, as there is no odometer on my ring). Again, prices are what they are, but he didn’t need to try and argue that I shouldn’t be disappointed at the price. It was, frankly, pretty disappointing.
The store itself seems to have a very large variety of some very nice-​looking jewelry. It’s clean, and by golly, what with all the bars, one certainly feels safe. However, the place felt «off» the moment I was finally allowed to walk in. I personally would not go back, but that doesn’t mean others shouldn’t.

I don’t know how this place could possibly have less than 5 stars. I’ve been here several times for different reasons. The first time I had several antique pearl strands that I wanted restrung. That was 4 years ago and they still are hanging on beautifully. I just went in to get a ring appraisal a week ago and the man at the front was extremely helpful. I feel like I could have talked with him for hours. I left the store feeling informed and educated on my ring.
I was referred here from the Nordstrom jeweler in Scottsdale. She told me that they send things here to get fixed. Obviously if they trust them then why shouldn’t you. Plus they’ve been in business for so long.
Don’t be put off by the location! Great store. Great prices. GREAT staff.

We shopped for engagement rings from both two national stores (that advertise like crazy) and two local jewelers. Ultimately we wanted to support local business. This jeweler gave me an amazing ring at an incredible price. He also included the appraisal (can you believe some stores don’t?).
They have been in business since 1946 and I bought a ring from them 25 years ago that was beautiful, but this ring is simply stunning. They are more wholesalers than they are retailers, which may explain the customer service dings they’ve gotten from two reviews. However, they treated me and my fiancé very well.
I highly recommend them.

Why does anyone go there? Horrible customer service

They never answered their phone.
Maybe they’re out of business?