Landscaping Contractors

I gave up on them without hiring them. Although they want to be paid the top dollars for their work, they are not very professional. They were doing a job in the neighborhood. My in-​law asked them to provide a bid. They wrote something up on a yellow pad and said they would email me (the owner) a copy of the bid, which they never did. When I followed up with them 1 – 2 weeks later, it took them 2 days to get back to me and when they did, they tried to bid on the wrong project.
If you want to get paid the top prices, shouldn’t you provide top service? After seeing how they handle potential customers, I did not want to even think about how they would treat me if something were to go wrong.
I ended up signing the contract with Tree Pros Az. Tree Pros was a little more expensive but they truly behaved like professionals. They formally came out and looked over the property and discussed what they would do with my in-​law. Then, they called me directly to explain their project (for about 20 minutes). Then, they promptly emailed me a bid. In addition, when I asked about their insurance coverage, they promptly had their insurance company add me as an additional insured and issued a declaration page describing their insurance amounts. Every question I had, they answered within an hour (if by email) or immediately (if by phone). They were accessible and polite.
Landscaping Contractors, on the other hand, was somewhat high-​handed. The man I spoke to over the phone was dismissive and negative. (For example, he said things like how he does not do his designs for free any longer because he has seen them implemented without him. The only thing is that I NEVER asked him for his design. He was just complaining. I don’t know what he was assuming.) Also, the man I spoke to was a little condescending as if my projects were too inconsequential. If a tree trimming/​removal project costing about $ 1000 is not substantial, I wonder whose homes/​properties (in this recession) they are servicing.
At any rate, I thought it ironic that they believed they were worth high quality pricing yet conducted themselves so unprofessionally.
I cannot rate them on their actual job performance. However, my impression of this company is that their quality and service will be driven by their estimation of how much you are worth to them, and they will set their customer/​job priorities based on which job wil make them more money. I am not impressed with them.