Klozit-Roltec Services

I am very satisfied with Chris and Klozit. We have a mechanism on our sliding glass door that was made by another manufacturer. That manufacturer does NOT sell replacement parts — you have to pay for a service call, even when you are capable of repairing the door. I contacted Chris and he sent me a kit with replacement parts that I was able to modify to fit my door.
We are in the process of selling our house and an overzealous potential buyer broke another part on the door. I sent an email to Chris and he sent me a replacement part that was sturdier than the original part (from another manufacturer) and was very easy to install. Chris followed up after the sale to make sure that there were not problems with the installation.
I would highly recommend Klozit to anyone!

Chris at this company is one of the best people I have ever talked to on the phone. I needed a cable for my door system and he devised one that would work even though the part I needed was from another manufacturer. The other manufacturer would not sell me a part due to insurance reasons, which in itself, I find extremely suspicious. I suspect that the negative review you see here is actually meant for another company, not this one.
Chris made several phone calls to me to clarify what I needed and went well out of his way make sure that I was I was happy. To fix my back door the total cost was about $ 30. The other company would require me to either hire a repair man from their company to come fix it and charge me for that or purchase an entire new system.
I am completely happy with this company and would highly recommend this to anyone needing any sliding glass door safety system. This company clearly feels that their customers are important and goes out of their way to make sure you’re satisfied. Not many companies around like this one!

Shortly after posting my review of the Klozit door closer, I was contacted by the owner, Chris Teutsch. He said the response that I got from his company was not correct. He also went on to say that there was a quality control problem with a batch of handles, but that was corrected by casting future handles in zinc.
He said that I could in fact purchase a new handle set for $ 35 (cost plus S & H). I sent him a check and received the new parts in about a week via USPS.
I installed the kit in about 10 minutes. I did have to use the square linking shaft between the handles from the original installation because the one that came as part of the new set was too short for my particular door. I would suggest that you specify the length of this part when ordering your replacement set.
The first customer contact was totally unsatisfactory, but the owners follow up was outstanding, hence the new rating of 3 out of 5 stars

Don’t get a Klozit sliding door closer.
I’ve got a pool. The plastic handle that Klozit installed broke off my sliding door. It’s out of warranty. I called Klozit to ask if I can order the part and put it in myself. No can do, they told me, their liability policy prevents them from allowing anyone but Klozit employees from installing/​replacing the parts. How much for them to come out and fix it? $ 95 plus parts — a plastic handle. Fine, I’ll sign a waiver. Still, no can do. OK, who’s the manufacturer? I’ll order from them. Nope, they are the manufacturer.
I don’t get it, it’s my door — I paid for it. I can replace parts in my car, in my pool equipment, but not in the crappy Klozit auto-​closing door mechanism? Gimme a break. Stay away from this company and install something yourself.