Just Brakes

ladrones y estafadores es lo que son! no ir a este lugar ! son ratas malas, gente sin escrupulos, no tienen etica, lo unico que hacen es cambiar piezas y nada mas, aun mi carro sigue roto y no quieren devolverme mi dinero ni me arreglan el carro !! por favor no caigan en su trampa!

Sucker for cheap brakes.

Where do I even begin? If I could, I would give this place 0 stars. The severe lack of service and communication I received and am still receiving from this excuse for a mechanic is unfathomable.
I took my car in a couple weeks ago for an oil change. I knew there could be some additional things that need done so I was completely prepared for that. Lo and behold the manager calls me and tells me I need new tires, plugs, coils, thermostat, and fuel system cleaned. After quoting me a ridiculously high price I asked that they ONLY complete the plugs, coil, and oil change. Of course, they added on the thermostat as well. This tells me they either did not listen to me or did not care. Either way, strike 1 of many.
When I dropped my car off I expressed to them it MUST be done that day as I needed it for work. Well they close at 8 so I figured no problem since I dropped it off at 11am. No phone call from them after the initial assessment at 2pm. When I called them at 6pm for status I was told they were waiting on 1 part for the thermostat (which I did not request) and that once it was received it would be 5 minutes and done. Fast forward to 7:45pm and no call. I call them back and was told the part did not arrive and it would not be done. I expressed my frustration with the process thus far and was told it WILL be done by 8am when I had to leave for work. SURPRISE… it was not done. I had to get a ride to work and was told my car would be delivered to me at work. Against my better judgment I agreed to this. This part that should take 5 minutes once received took over 5 hours. Once again I call for status and was told they were on their way. fast forward 2 more hours and they have not arrived. I work in tempe, not far. Come to find out the mechanic drove my car to another shop to do who knows what and pick up someone then deliver my car to me. Not happy about that at all and then I get in my car and they leave their empty pop cans/​garbage in my car. By this time I’m fuming.
Later that night the manager blows up my phone to get paid of course. He keeps asking for my CC info to pay him but never bothers to tell me the total or breakdown or how I’m going to get a receipt. He also states he is going to talk to his District manager regarding the experience I had and get back with me the next day regarding some sort of compensation (shockingly this was never done and I never received a call). Finally I get the total from him and reluctantly pay it with the promise he will email me a receipt. Here we are over a week later, 3 phone calls to the store, and 3 emails to corporate and still have no receipt!
Next step is to visit the store, yet again, for a receipt and I believe additional recourse is in order. I honestly have NEVER received such terrible service in my life. The sad part is I have taken my car here before when the old manager was there and received phenomenal service. I thought I had found a mechanic I could trust and that would take care of my car and myself. I was certainly wrong. It seems the corporate office doesn’t even care about their customers. Take your car here at your own risk. You have been warned.

I have never left a review (positive or negative) for anything, but feel compelled to dissuade people from going here. Had to return to this shop 4 times over the course of 18 months for the same grinding and pulsating I was getting from my brakes– this despite having paid close to $ 1800 for a brake job.
Went to another shop after the same issue appeared again and was told that I basically needed a new brake job (pads were still good). I called Just Brakes to advise them of this and to see how they could make it right and they told me that because I had someone else touch their work that their warranty was void.
You would think a place called Just Brakes would be good at one thing. Save yourself time and money, go somewhere else.

I can not believe the level of dishonesty in this world.
I took my little car down to this location to get my brakes checked because I bought it used and I just like to know everything is okay.
This is the first time I have ever taken my car to a mechanic other than an old family friend of ours — and now I know why.
I cant even tell you what all they said was wrong with my car but it turned out to be about 800 $ worth of work.
I picked my car up and took it to my mechanic and they said I needed new brake pads and would charge me about 100 $… which seemed too good to be true after hearing that it would cost 800 $ so I took my car to another Just Brakes location up in north Scottsdale and they said the same thing of course the price wasn’t quite as good as our family friend but not even close to half of what this 7^th street location told me.
TOTAL RIP OFF ! NEVER AGAIN! I genuinely cant believe people can be that dishonest!

Worst brake job I’ve ever had. Where do I begin. To start the price went from 99 to 300 in a matter of 20 minutes. Then the brakes squeeled. Brought the vehicle back and down they won another 300 dollars to fix my squeel I won’t be back

Just Brakes did a wonderful job. My last mechanic told me my brakes were fine even after my sensor said they needed replaced. I kept driving until I got another warning on my car that it was critical to fix my brakes. I came to just brakes and they explained everything thoroughly. Very knowledgable and friendly staff. Thank you Jim and the Just Brakes Crew! Merry Christmas

RipOff Nation. I have Already contacted the BBU. Save yourself time and money, go to Autizone buy the parts you need for a quarter of the price they will charge you. Go to YouTube and research how to do the job yourself. It will be a better and safer job then these scan artists I promise you that. If you want to be heading toward a brick wall and for the life of you, your brakes have a full system failure, and in order to save yours and your family’s life you have to throw your car into park. As you look in your rear view mirror your transmission is sitting on the road smoking, yeah then Just Brakes is the place for you! Good Luck!

These guys are great! I just had my SUV in for brake service as recommended from the dealer but didn’t want to pay the dealer prices. The brakes were more costly than I thought due to an issue with how they were wearing which John the store mgr. pointed out and walked me through in the shop. I also had to replace my shock absorbers which were leaking and already had a quote from this from the dealer but these guys were much much less so I agreed to have them do the work.
There was an issue with the shocks that they ordered the wrong items as my SUV has air suspension shocks so there was some extra time that was needed to complete the job. The great part was these shocks were twice as much as what was quoted to me for my total repair price and John still honored his initial quote where most places would’ve charged me extra for that.
Lastly, the communication was excellent and John kept me in the loop all day. We discovered around 7pm that the job wouldn’t be done in time before they officially closed but I really needed my car the next day for work and meetings and they stayed open until almost 9pm to finish the job and he didn’t hesitate at all about doing it.
I wish more companies had the integrity that they have. I will absolutely be back here to support this business and happy recommend them.

Damsel in distress w car issues… I had been hearing some strange noises and squeaks in my car & had delayed going to a mechanic (who has the time?!). Thank goodness Just Brakes was open on Labor Day — hard working dudes on a holiday in this Arizona heat!
Right away, I was greeted w a friendly hello and welcome by the Store Manager, John and he walked me through the process — I felt like he really cared about my concerns and wanted to give the best service. He welcomed me to their open shop, where I could shadow the inspection and learn what was good, bad and ugly w my car. John showed me the difference btwn my grinded down back brake pads vs front; I got lessoned auto parts and vehicle anatomy 101.
John was patient and even offered me shuttle service to where I needed to be while they worked on the car.
Wonderful customer service, fair prices and most importantly, peace of mind knowing that I was going to be on the road safe and if I needed anything after I left the lot, I could call the shop and have them help.

Good service and fair prices. They are not the fastest place so be prepared to leave your car for awhile, but always have had good experience with them.

Very dissatisfied with my service today. Brought my car in for brake service and the employee who helped me told me you charged $ 99. When I went to pick up my car (6 hours after I dropped it off, I even made an appointment in advance) I brought a $ 20 off coupon with me as shown above. The employee told me that the coupon was already applied and that my total was $ 113. He said the extra was «tax». Really? $ 33 in tax? No. I suppose your $ 99 brake special already includes the coupon. Very deceiving. Not sure if I can ever bring my business back to Just Brakes. For all of you, please be warned.

Friendly staff. Jesus and Jose were great and honest !! They inspected my brakes for free. No up selling, just fixed what was wrong and for a great price !! In & out too ;)

This place SUCKS… Stay away! The 7^th St location is a scam shack. I went in for «just break pads» & they found $ 1,500 worth of things to fix. As I left quickly w/​no work done I had a new scrape, scrape sound every tire rotation. I took my Tundra to a real mechanic & he said everything is fine for quite a few more miles. But that funny new sound??? It was due to the «Just Brakes» boys taking a crow bar (or some other tool) to the inside of the wheel & pinching a spot down so it rubbed on the drum. They must think I’m dumb enough to turn right around after a couple blocks & have them fix an emergency they just created. Give ME a break!

These guys are easy to work with. They talk/​walk you through the issues that you may or may not know about. They back up their work 100%.
I originally came in early feb for new brakes. A few days later, I noticed a squeak coming from the back right wheel. Other than an annoyance, it wasn’t causing any issues so I left it, being pressed for time.
I answered their online survey two months later, leaving a comment about the noise. The next day, I received a voice mail asking for me to come in. They found the issue and fixed it without any charge to me.
Funny guys, too.

Went to get my brakes changed from a slight squeak. They told me that I had a crack and that I was leaking brake fluid and that it would be a safety issue for about $ 350 more than I planned to spend. I was shocked as my car had just been inspected a month prior with no problems, and my brakes didn’t feel mushy at all. They strongly urged me to not take my car without doing the repair because I wouldn’t know when my brakes might fail and I’d be unable to stop. I was really anxious, but needed to get a second opinion before spending that much money
Decided to take my car to my regular mechanic who said there was nothing wrong. Saved myself $ 350.

So — this company seems to historically get terrible reviews, but I am going to tell you that good customer services shines like a gold star ESPECIALLY in places like that. About 18 months ago I had my brakes done at the Arrowhead location and if I was going to choose my words wisely, I would say, it was a poor job. Twice I’ve had to take it back in where they ‘checked’ my pads and said I don’t know, it’s fine.
I was about to cut out the middle man and have my go to mechanic handle this… aka…ex husband… aka. not ex friend (should out to Jason! LOL) when he said Kris, let’s see if it’s still under warranty. So after me complaining for a month coming very close to temper tantrums as the thought of having to deal w/​this place one more time, I went in this morning to the 7^th St. location on Camelback and met Jose who if I were a betting person, i would have lost my entire savings on how awesome this guy was.
I didn’t have to go into the ‘I’m sorry you won’t do that, too bad you’re now going to lose my business’ talk — because he said it for me. We don’t want to lose your business and you’re not going to have to come see me again until your brakes truly have to be replaced. I’ll cover everything including labor except the rotors, which I’ll still cover the labor on. In all honesty In think the warranty may have been expired BUT he took complete ownership of another shops mess up and was VERY fair in what was covered.
Thank you Jose. I hate problems with my car as much as I hate problems with my computer and you made it a VERY painless experience.

When I was stationed at Luke AFB as an Airman, I was totally taken advantaged by this place. I was young and inexperienced with life so I didn’t know the thing I know now. But I will share my story with you about how horrible this place is and why it should be shut down.
I had an 85 chevy monte carlo, it was a good running car, but if I sold it, I’d probably get 1500 for it. and book value it’s prob worth $ 900. I didn’t know a lot about cars then like I do now (I ended up using my monte as a project car and learned everythign I know today). Well I had an issue with one of my back brake lines busting. My brake light came on and I didn’t know what to do so I went to «just brakes» thinking professionals would be working on my car.
So first some young kid pulls my car in and takes off my tires. I had brand new rims on there and he drops it on the wheel plate (the part you park the left front tire on to align the car with the car lift) and he dents the center cap. I told them that wasn’t like that when I pulled the car in and don’t expect to leave with it like that. So they take it in back and try to «fix it» and the heavy set guy comes out and tells me oh I fixed it for you. I look and the chrome is all crinkled on the part he «fixed,» I told him that was ridiculous and that’s not how I brought it in. He then said well we will buy you another if it has to come out of my own pocket (trying to make me feel sorry for him or something) I said sounds good to me. So one of them went and picked me up a new one from discount tires.
Second, they do a walk around and show me the rare line was busted, and then started trying to talk me into all this stuff with my brakes. New rotors, new pads, new seals. new cylinders. and I asked the old man, if they did military discounts. he said no, our prices are too cheap to do it and you won’t find a better deal anywhere else. He starts crunching numbers and looks at his calculator funny and says, hmm now maybe ill consider giving you a discount. I said how much is the total? He said $ 800 or something ridiculous (this was in 2003 mind you.) I said that is insane. for an extra $ 100 you can have the car. put all my stuff back together and fix my line and that’s it. Just the line fix and the brake line bleeding cost me something around $ 200. also ridiculous now that i know better, but I had no other choice… a brake like prob cost them $ 5. and the bleeding isn’t much either. I was asking the «manager» (the one who did the walk around me claiming all this stuff I needed done from a professional opinion), how he liked his job and how long he worked there for. he said it wasn’t bad and he started 2 weeks ago. I chuckled inside. two weeks.
so then they do the repair, and took it for the «test drive,» I remember the other guy saying, «you know what to do.» the other guy said, yep. So he comes back and says everything checks out. (great knowing now that i know now I wish it didn’t and the guy flew off the road into a lamp post or something) well I get my car back and it’s making like a hesitation vibration feeling. as I’m driving it back. so I get back on base and I’m looking at my engine, and I noticed my spark plug wires were sliced. a few of them. just enough to cause issues once in a while. Lol. they sliced my spark plugs wires because they were butt hurt that I made them get me a new center cap that they broke. and hurt their feelings when I made them look dumb for telling me I need $ 800 worth of brake work on a $ 900 car. How low class, uneducated, and unprofessional can you be? Jokes on them. I needed to replace the spark plugs and wires anyway so I did that that weekend with their motivation! Also, they wanted something like 130 $ to replace each rotor. I paid $ 30 for each rotor and did it myself. Take it from Just Brakes is just another franchise to rip off the customer and work off commission. That location is very un-​loyal and filled with people who two weeks ago didn’t know anymore than you did. Stay clear from this place. go to a real mechanic. because you will pay top dollar for some high school drop outs to sorta of fix it and rip you off…
Hope I inspired you to not give this location any of your business! they don’t deserve it!

They told me that the oil change would take an hour to an hour and a half. It ended up taking three hours as they waited for a part. In their defense they said it was possible it would take longer. That was fine but when the person at the front
desk starts talking politics, swearing, and pushing his beliefs, that is when the line of professionalism was crossed. The car works great but the customer service left much to be desired.

Phenomenal customer service! Came in with a warranty issue, they got me in immediately and replaced everything for free! Great feeling knowing my money is appreciated here and that I am truly covered under warranty :)

Just Brakes? More like Just Flakes. I went to this place in 2010 and it was horrible. Hopefully, it has improved since then.