Jones Moving Co

The absolute worst moving experience I’ve ever had. The father/​son duo we were stuck with arrived 2 hrs late, we called to see where they were and waited for them to finish the move before ours. They arrive at our place exhausted and I literally watched one of them carry one pool float down 2 flights of stairs, one pool float. Then after disappearing for 30 min my boyfriend went down stairs to find them sitting in the back of the moving truck on the phone. So, I make another call to the dispatch and she says she’s going to call them and work it out. Twenty min later they come back up, pouting of course and say they are just tired from the earlier job. Did I mention we handed each of them $ 20 when they came and said we’ll take care of you so take care of us. After 2 hrs they finally have our couch, bed, and 5 boxes moved and on the way. The son and my boyfriend got that moved to the truck, no help from the other guy/​father. We knew it was gonna be bad when we made it to the new place and he refused to get out of the truck, so yet another call to the company. Of course we were informed the mgr/​owner was out of town. The son started helping my boyfriend unload and apologized for his father. As time went on we had to call our friends to come help us unload the truck before they had to return it. I refused to pay the full amount considering we essentially had one guy from the company and the use of the truck. I wasn’t going to pay Jones for the labor of my friends and boyfriend who did the majority of the moving. Once again, the older man had a temper tantrum, and peeled out of our complex in the huge moving truck because I reported him.