Jesse Ruiz Flooring

I can’t say enough «bad» things about the way Jesse dealt with my job. I got Jesse’s name from a flooring broker I have used and referred to for many jobs and years. I believed I would be in good hands. Well, I don’t think I really hired Jesse, I hired one of his worker’s, Jimmy. I believe the only time he ever set foot in my house was when he had to come back and fix a problem with the baseboards that his workers had installed. Around the corners, they looked like an amateur had installed them.
He communicated with me very well (texting and calls) at the beginning, but once the job was getting ready to start, it was another story. When I wanted the correct square footage of the flooring I would need to order, he just kept giving me the number another vendor had given me — without coming out to actually measure or look at the job himself. When I told him what I wanted regarding tiling under the dishwasher, his workers did the opposite — so obviously there was no communication there either. I was not given the option of having the sealer mixed in with the grout — I only heard this was an option from a friend of mine. After not returning my call/​text for days one time, he told me he had five other jobs to supervisor. So, why is that my problem? And, when he did return my calls, he was rude and unprofessional.
His workers went to the wrong store to pick up my first order, and it took them days and time to get the rest of the order. Their truck could only handle a small portion of the tile I ordered. I could have had the material delivered for less headache than this caused.
At the end of the job, he kept invoicing me wrong. There was also grout missing in one small area that he never sent anyone back to finish. All in all, I believe the job they did was «adequate». If I had it to do over again, I would not hire him or his crew and instead with go with the guy that did our showers.

I can’t say enough good things about Jesse Ruiz and the way he deals with his customers.
I got Jesse’s name from a decorator I used about a year and a half ago to install carpet in my home. They did a great job, and have been outstanding servicing me after the job was done. They have always been prompt, and are excellent in returning email or phone calls. They have been able to adapt to my schedule, morning, afternoon, etc.
Jesse has professional, polite men employed, who are great representatives of his company.
I would highly recommend using this company.