Jackson’s Car Wash

I stopped at this Jackson’s Car Wash a couple of months ago and was treated so poorly that I swore I’d never go back. Well, never say never. I gave it another chance today and it was the difference between day and night. Courteous, friendly and a very nice hand wash. They even gave me a veterans discount. This car was is back in my good graces.

For the price I get a good car wash. It’s nothing amazing unless you get it detailed. Victoria at the register is awful. Does not seem very happy. :/​I do have to say that after Jackson took over it has been a better experience. It’s above average now.

I went to Jacksons Car wash today June 3, 2016 and was blown away by the customer service. I have read other reviews and all I can say is «They cared enough to go all out to change their service» From my first point of contact to the last they were TOP NOTCH! I have been in the service industry for years so I appreciate when I am treated well and my patronage is not taken for granted. I called the Manager to compliment him and his team. He (Anthony), said they have worked really hard to turn things around. they are very focused on service I encourage you to give them another try. Way to go Jacksons, I will be back!
Be as generous with your applause as you do when grumbling.

This place it just getting worse and worse with their service. Paying for the vip, going 2 times through there were still bird poop on my car. This is the last time I will come here. To bad because it the closest one to me.

I brought my car in to be washed on 5÷8÷16 and noted the change holder which is kept closed was full of change — about $ 5 worth. When my car was finished the money was missing. I spoke to the manager who told me the owner would call me on tuesday when he got back in the office. Never happened! He told me the sign says they are not responsible for personal property. Buyer Beware! They are theives and protected by the management. I said I would write a bad review in Unilocal if this wasn’t settled and I didn’t get my money back… and the manager said, «We have terrible reviews so it won’t make any difference!»

I went to Jackson’s on Saturday 5−7−16. When I arrived the guys that were to greet you to get the process started were busy playing around and it took 10 minutes for me to get help. While I was waiting a gentleman from the oil change department asked me if I needed an oil change. When I told him no, he just walked away. Still, no help. Eventually a guy assists me with selecting a wash, however his only mission was to convince me to cancel my Clean Freak membership. After I convince him I wouldn’t assisted me with my wash selection. When my car was done the wash was HORRIABLE. I had to wonder my own windows and the interior was not clean. They may have vacuumed it, and that was it. Basically my experience was bad, I would not recommend to anyone… Now I know why this wash has a one star rating.

The worst car wash I have ever been to. Every location is horrible, I’ve gone to three separate locations now and paid for the best «VIP» wash they offer. They sit there and try to up sell you on getting a detail blah blah blah but they can’t even manage to get the dirt of my vehicle when paying for a «wax» hire some employees that take pride in work or at least manage them and keep them to a certain standard.

They do about the same quality as the Danny’s before. The place looks better and they have added a quick lane wash. This Is a place for a quick wash. Don’t waste your time on a detail. Trust that to a specific detail shop. I went in today and they weren’t busy so it didn’t take long. Truck looks ok. The only issue is the missing change from my cup holders. Not sure how much they took. It really isn’t that big of a deal to me. I called back and told them what happened. She said she would tell the manager. Don’t leave anything in your vehicle that is valuable. Lesson learned.

Not happy with my car wash experience. I was told for the $ 17.00 that the inside of my car was going to be pretty pristine, well, I got in and I could not believe how dirty it still was! I was not in the mood to get into it with anyone so I went home and cleaned it myself. I was waxing it myself anyway, so I will do the inside myself. I was so excited that they were going to do such a good job on the inside since I was going to wax the outside. But, the inside will only be clean because I will be doing it!

SLOW SLOW SLOW and unorganized. Seven vehicles that came in before me went through before mine.

Is there a rating lower than one star? They had issues when it used to be Danny’s but now it’s 10 times worse. Came here to get a car wash today full-​service and waited and waited and waited and everybody was hanging out around the computer chitchatting nobody would come take my car wash order and when I went inside they couldn’t even find a manager. What a waste of time this place is.

Went to their Tatum and Cactus location and got ultimate ($ 35) car wash done. As usual car was still dirty from inside so thought let me report it this time. Went around to front and met glass guy who said that it is bad and john will come and talk to me. John did not show up but brandon did. He asked what wash do i want but the moment i told him i just for wash his expressions changed. Anyways i showed him dirty console and he was like this is detail job, then i swiped my finger and showed him the dirt telling him they have not even wiped it… He was like this is what we do in $ 35. Well if this is what you do in $ 35 then go to hell, i m not coming back for car wash ever to jacksons…

I was severely disappointed when I returned there (after Danny’s). The prices went up and everything is a (pressured) up-​sale. They don’t seem happy to have your business unless they can sell you more. Don’t even ask about their pricing on gas.
Too bad I had to click a star to write a review.

Very disappointed at this specific location of Jackson car wash. Did not do a very good job of cleaning the car. Paid a lot of money and left trash in the car. The manager Richard was out of control and disrespectful. Did not try to make the customer happy instead sided with the staff. He told me to get out of here. Using profanity language with the customer (me). He doesn’t belong there if you can’t be patient with customers. Extremely poor service. I would NOT recommend that certain area of car wash to anybody

I am consistently disappointed with Jacksons at both this location as well as the North sight
one.
They never get the truck clean… dirt in obvious places with frequent forgetting to armor all. Never do I get to get in my truck satisfied without going over the 4 – 7 different places they have either completely overlooked or did a crummy job with… makes me just pay for a basic knowing they won’t do what you pay for if you buy the works… Jackson’s is a big step down from the folks who used to do this work!

Nearly 50 minutes for a basic wash, but… a guy who pulled in after my car was gassed up got his car through the whole process and left almost 20 minutes before me. They really need to work out their workflow so they don’t have slow and fast lines.
They started putting first names on your car window so they don’t just yell ‘White Suburban!’ and have 7 people trying to figure out which one they mean now. That’s good.
The wash — meh. On the plus side, it’s conveniently located.

Horrible experience… besides the constant upwelling when u just want a wash. I had to wait over an hour for a wash there were only 8 cars there when I walked out to wait. I have NEVER waited that long for a VIP wash with leather lotion. I know they have an express wash & had I known how long I would have waited I think I would have done it. They really need to warn their customers or post a sign somewhere that they will wait an for ever for a wash. *if ur car gets stuck behind a huge vehicle expect the lane next to u with all cars to be done before the one lg vehicle is done.

DAMAGE DONE TO MY VEHICLE AND NOTHING DONE TO COMPENSATE.
I’ve been coming to this Jackson’s location ever since it was Danny’s back in the day. Generally speaking, the prices are competitive, and the work is reasonably fair. I came here today at around 1:45 looking for an exterior wash and to get my interior carpets and mats cleaned. As I pulled up, I got haggled several times to purchase or upgrade the services I was looking to have done. Politely declining their offers for $ 150 and $ 200 services, they agreed to give me a VIP wash and clean the interior carpets and mats for a total of $ 39.99. Aside from the haggling, I had to deal with their inappropriate staff asking how I could afford the car that I drive, and inquiring about my employment situation. Absolutely unacceptable, just as a side note. Anyhow, I got an estimate on the time it would take (from an employee named Caleb) to complete and they told me 30 minutes.
I started getting a little antsy after 45 minutes had passed of me waiting in their indoor lobby. So I went outside to wait, thinking it might already be done and waiting for me. Nope. I waited another 15 minutes, just watching my car sitting in the detailing area not being tended to. Then I started to get frustrated. I sent my boyfriend over to the gentleman who sold us the $ 39.99 wash and interior combo to see when the car would be done and that we waited over a half an hour more than we should have. In the meantime, I went over to the car itself to tell the serviceman who was «working» on it to forget about the rest of the mats and that I needed to leave. Upon walking up to my Jeep, I noticed a quarter-​sized ding and scratch right above the door handle on the driver’s side door. Something that WAS NOT there when I dropped the car off. Upon looking at it, it looked as if someone had tried to wipe away the scratch, as there were small horizontal scrapes in the clear coat of paint.
I alerted the person working on my car and he came over with an armorall rag, rubbed it over the damaged area of my door, shrugged as it didn’t rub right off, and practically walked away. That’s when I started to get furious. He radioed a manager to come to the detail area. A few minutes had passed, and finally the «manager» or whoever he was arrived. For anyone’s reference, his name was Spencer. He looked at the damage on my vehicle and told me that there «wasn’t anything he could do» and that I needed to return on Tuesday to talk with another manager who can access security cameras. Basically, long story short, he told me that he didn’t believe his staff was at fault. Excuse me. But if you’re a so-​called «manager on duty» then you need to be able to have access to security tape in case these problems arise. Spencer was absolutely rude and unprofessional, and didn’t do so much as apologize for the damage. This is when I started to lose my shit. He gave me the card of another manager and told me to call him another day. The card didn’t have a phone number on it. So he wrote the phone number of this specific Jackson’s location. Helpful, huh? Absolutely not. I tried to call the corporate office, but to my knowledge they are not open on Sundays. I sent a «contact us» form through their website, but let’s be real, we all know how well those usually work out. I left infuriated. I may be young, but I have worked too damn hard for my $ 55,000+ car. I put time, energy, and love into every aspect of my «baby,» just to come to the car wash and have it F’d up by unaccountable employees who will not admit to a mistake that was made.
Aside from the fact that my door is now all messed up, the wash was terrible, also. For $ 20 to clean my car, there were still splattered bugs on my windshield, a fresh streak of armorall on my driver’s side door (thanks to the greatly incompetent worker who tried to erase the ding and scratch that they made), dirt galore on the interior that was not vacuumed out, and all of my cleaned mats thrown into the trunk of my car instead of being replaced in their respective areas. Are you kidding me? Before I left, I told them about how even the simple task of a car wash was messed up, and that many things were left unattended to. They didn’t fix those problems, nor did they offer to compensate me for the wash.
Needless to say, I will NEVER return to this Jackson’s location. NEVER. Oh, and you can all bet your asses that the corporate office will be hearing from me first thing tomorrow morning. DO YOURSELF A FAVOR AND STEER CLEAR OF THIS SHADY BUSINESS.

I am so disappointed in the New car wash services. I am use to the basic wash having the inside dashboard and doors wiped down for dust and grime but now that service is only available when you pay for the VIP service.
What a shame that the customers are not treated with basic services anymore.

Jackson’s has replaced the old Danny’s. They’re waiting for city approval of their new signage, but the rest of the conversion seems done.
Many of the old annoyances persist. No, I do not want an oil change. Yes, my windshield is fine. No, I don’t want my headlights polished… But the people seem nice and the quality of the wash is better than those given in Danny’s final dying days. A very poor job vacuuming the back seat this visit. They walked away after calling me to the car and I finally just left after giving up on a re-​vacuuming. Disappointing. Hopefully they’ll work out these kinks over time.
Some nice discounts on full service washes are available. $ 3 off for students and teachers. $ 3 off military. $ 2 off for seniors M-​Th. $ 2 off Ladies Day (Tuesday). And a $ 5 off early bird special Sunday through Thursday before 9:00 a.m.