International House of Pancakes

I’ve been here before, the staff is always pleasant, but today’s visit was horrible! The lady that’s sits the patrons walked past us and ask the people that came after us if they needed to be seated… completely ignored us! The other customers told her that we were here first… She takes us to our table, which needs to be wiped down, but just walks away… seriously! On a good note, Ruby, our waitress was pleasant and took our order… don’t know if they were missing cooks or what, but about 40 minutes later, we still had no food! We had to leave… :(

Are you hungry? Well if you are, go somewhere else because you’ll starve here… and even if you are lucky enough to finally get food, it’s cold. IHOP needs to visit this franchise and either give them an ultimatum to start operating by their corporate standards or shut them down. Bathrooms are filthy, when I told manager there was no soap or toilet paper in the men’s room, he wasn’t interested. Nice… no soap… so you know the employees aren’t getting their hands clean after using the bathroom.

Don’t go here. Plenty of other IHOPs to go to or even other restaurants. Management and service is very poor. Ignorant servers.
Advice to management: replace your crew and yourselves.

Loved our waiter, cupcake pancakes, and omelette. Hated the freezing reatraunt and other staff. Literally, everybody’s order was messed up. Our waiter was serving the whole damn place.

Visitando Phoenix y Usa por primera vez. Esto fue una horrible experiencia para mi y mis amigos. Mozarella sticks que saben a pescado frito. Ensalada con los vegetales totalmente viejos. Solo por mencionar algo. Informamos que íbamos a fumar afuera y cuando regresamos nuestra mesa estaba ocupada. No sugiero que vengan acá

I’ve been to this location several times and it seems to hit or miss here. I’ve showed up for a to-​go order to find that my order was never placed. I’ve waited over 30 min for a single order. On this visit in particular, it took 15 minutes to take my to go order and then they hung up on my twice. I arrive to wait another almost 20 minutes to get my food that I ordered in advance. It wasn’t busy, it was late evening on a Monday, why did it take so long? Does it really take 35 minutes to make some French toast… The staff are rude, the food quality is shabby at best, and the wait times are horrendous.

We’ve been here many times and it’s never been great but last night was by far the worst.
We were seated promptly and our waitress came to take our drink orders right away.
That’s where it gets iffy.
My daughter asked if the iced coffee was bottomless. The waitress said «no». Then we looked at the menu and saw that yes it was bottomless and we told the waitress so. She was not happy.
She brought our drinks and took our food order.
At this time we noticed an older couple being seated.
We waited for our food. And waited. And waited. We ordered breakfast for gawds sake.
We watched the older couple get their food and eat and we were still waiting.
Almost an hour later, they were getting up and we were just receiving our food.
The food. It was cold when we got it, obviously it’d been sitting waiting for our waitress to pick it up for awhile.
After finishing our breakfast, I excused myself to the restroom. On my way almost bumping into our waitress, she gave me such a look.
Until this point she had not bothered to check on us, no refills on drinks, no ketchup that we’d asked for, we even had to snag silverware and salt from another table.
She finally came over while I was gone to ask if we needed anything. My daughter got us refills on our drinks.
The waitress didn’t even bother to bring me the check!
Suffice it to say I did not leave a tip. Which I never do as I’ve worked in the food industry and understand how much tips count towards a wait person’s income. But the lack of service was so extreme.
It wasn’t even busy, 4 table’s occupied in the whole restaurant when we arrived.
Management needs to either train their staff better or be replaced themselves.
Ridiculous!

The food is awfully made. My French toast was poorly made and soggy. I feel like this is a disgrace to all breakfast restaurant. OH. did I include the waiter was taking her time delivering our food. I do not recommend this place for you breakfast lovers. It did not reach my satisfaction. The chicken strips was very disappointing and especially cold because our waiter totally forgot about us. It wasn’t busy and they still didn’t have the audacity to apologize. She also did not give us the check so we were waiting for hours. I don’t think I would come back here.

I know that all problems start from the top down. Management, never present, that I’ve seen. The past two visits have been horribly understaffed. Everyone sitting around waiting. This location is centrally located and on the light rail. It should be the beacon of all other diners in the area. Get it together IHOP on Central. we left. Terrible.

I went back there yesterday for their Free Pancake Day. For the first time, IHOP changed their annual tradition and decided to have their own Pancake Day on a chosen date instead of on Shrove (Fat) Tuesday, which occurred last month. Only the pancakes were free; others are extra and a donation is optional.
The waitstaff was courtesy and sprinty– even while not crowded or too busy yet. You walk in and they ask how many people are with you and your name. I only had to wait 5 minutes and was immediately seated in a booth and my stack of 3 pancakes was served after a 10-​minute wait. Only this time, I did not request them to make ‘paper fashion’-shaped pancakes like I did last year ;) The pancakes were hot & yummy (& round), with a classic whipped butter on top in the middle and plenty of syrup nearby ;) I was present around 2PM so I recommend, especially for this location, to be there between 12 noon up to maybe 3PM to avoid starving students after school and others after work. I heard about the 4-​hour wait. I went to the nearby library afterwards and later on, rode past IHOP and saw a bunch of kids standing outside in line. Oy. Lucky me. Thanks for the nice quick meal to fill my stomach while on an errand!
I may be back next year (and maybe even annually?). See you there…

So I gues I will start out with what occupies by mind so with that being said … on the Unilocal page for Ihop I noticed the red box which says Today is a national holiday… wow I must not be in the know about this that and the other but I’m pretty sure Valentines Day is for sure not a national holiday but I could be wrong. Just had to mention this because its left me right and then left … right and left… more left me thinking I need a serious update with the ever changing world we live in or have I been asleep at times when I really should have been awake… hummmm so this location is centrally located in central Phoenix a lovely hotspot I call home… this particular location is conveintly located just north of Downtown Phoenix… nice! Lots of parking and friendly staff always clean!

Went here this morning not really craving breakfast. Ordered a Philly Cheesesteak Stacker with Onion Rings. 5 minutes later the waiter comes back to tell me they are out of onion rings. I told him fries was ok. He brings the order and I ask for a side of ranch dressing. He tells me they are out of ranch dressing. And they proceeds to say «they» are doing them bad this week.
My question is how can you be out of something predominant on your lunch menu and then be out of something as simple as a dressing. Their manager can’t run to Costco to load up until «they» eventually deliver the order?
Seems like every time we have been here they are out of aomething. So sadml.

Stopped to eat a 3am. Fried eggs were overcooked.
Paid for my coffee and left.
I’ve been here before and it wasn’t bad. But you are probably not going to be happy if you come here in the middle of the night with the B crew working.

I wish I never came here!!! I love IHOP. But this place is horrible. We came in a group of four, about 11:30 pm on Saturday the 24^th. And it all started with the hostess.
She was not glad to see us first of all. I felt if we were bothering her by showing up. She was slow to seat us and walked like a sloth.
As we sat down we over saw a few waitresses talking about how one has no one or nothing to do and the other two telling her to just go find something to do.
Our waitress came over after a good 5 to 7 minute wait. (not any of the girls that where bickering from earlier.) we asked for water and that took a few more minutes.
We ordered our meals and I did asked for them to use sour dough bread instead of the regular bread for the double-​double bacon BLT.
This must have really caused an issue in the kitchen. It took 45 minutes to get our order out. I looked around and saw other people leaving, some left half the bill in cash and took off. Waitresses bad talking customers and the manager yelling at them to pick up orders. Clean this and clear that table. I feel the Manager had no control.
I was really angry at this time. I received half the portion as the same order, one of the people I was dining with. The sour dough change must have really been an issue. I only got half a sandwich!!! Half the bacon and lettuce !!! All I ask to change was the bread!!!
But it gets better. I asked for a side of fruit with my sandwich. I got two grapes, 2 two slices of orange and eight pieces of honey dew. Really eight!!! I had a bowl of honey dew. I eat my half sandwich, two grapes and two slices of oranges.
I could wait to leave. The bill was paid and we left. Not the best tip either. Don’t go here, drive to another IHOP. It’s worth the it to leave. The managers and staff all need to be fired and start over with all new crew. The worst ever!!!

My waiter was great and super attentive. I’m full and happy. I came in and right away I was greeted with a smile and I was seated promptly. I was able to order my drink right away, which gave me time to look at the menu. When she came back I was ready to order. My order came in a few minutes hot and delicious. It was my first time at this one, it’s far from home but worth it.

Poor service and dirty pretty much sums up this experience. Asked for a water with lemon. No lemon. Lots of staff working here just walking around attempting to avoid the 6 tables in front of them fill with garbage and unfinished plates. The service here needs a facelift.

Best place in town. Friendly staff great service! Can’t ask for more. We love this place we come here often and will continue to go. Hope to see you there!

Decent food, decent service, but usually very busy. I attend often.

If I could leave less than one star I would. This place was very unclean. I waited for 15 minutes with the menu and no one came by to take the order. there were only, maybe five people in the entire restaurant.
All I heard we’re wait staff arguing with the kitchen, complaining how they wanted to go home. Really professional.
IHOP used to be pretty decent. No more.

The service here, is sooo bad! We were meeting family, happened to be running behind them and when we got there they were eating already, it took the waiter 20 min just to come take our drink order, another 10 min to come with the drinks and take our order… thought we were good, WRONG! After 45 min. I asked about or food& by the time they came out, approx 5 – 8 min later, family started leaving, and we just began eating! I will never go there again! They were packed so I could understand a little delay, but come on! 45 min to receive a few of the simplest plates on the menu, um no.

Service was okay, but like most breakfast spots the wait between getting seated and ordering the food/​drinks was longer than I’d prefer. The food was decent. However, the biscuits were undercooked as well as the hash browns being too soft for my taste. The benefit of coming here is that its open 24 hrs. Nothing else around the area was open at 5:30 am.