Imperial Residential Holdings

This company will cheat you out of you Security Deposit beware don’t rent form them!!! They are thief’s.

The other review about this company is right on the money. They are scam artists and a complete joke! They do not respond to multiple maintenance requests. Half of my outlets and lights don’t work, my sink doesn’t work, there’s huge holes and gaps everywhere, and there’s a roach/​bug problem (which they do not cover, so I am left to deal with.).The laundry room machines are always broken and never get fixed. The light in the laundry never works. I have spoken to multiple tenants with the same problems. Half of them don’t speak English very well, and the other half are too nice to say anything. There’s a lot of things I’m not even mentioning in this review. When I first moved in this place over a year ago it seemed things were a little different. They seemed kind initially to get me in the door and assured me they would work with me if there were any problems. Although I did have some shadiness straight off the bat when they told me I was getting another unit from the one I went and saw. They tried to rush me into signing before I saw it. A few months ago all the normal tenants seemed to be disappearing. There’s always new people coming and going now. Which I thought was strange. A few months back they lost one of my payments and tried to charge me all these fees. The following month they charged me double plus $ 650 fees. I almost got evicted and am still trying to get the refund for the lost payment today. Then, last month I get a knock on the door. I opened the door and a lady hands me a 5 day notice. I told her I paid it and it was even the same lady that was in the office that saw me drop it in the box. She said she would «look again». I never heard back that month, so I guess she «found it». Now today I get another notice on my door after I paid my rent on time. I couldn’t believe it. They want $ 150 more for partial payment when I paid them in full! I called and spoke to Brittney who was very rude and informed me that the rent went up $ 20. I have no problem with the rent going up $ 20. I have a problem with them not notifying me or even sending me a letter. I have always been polite and courteous when speaking with them, but she was rude as ever. Instead of realizing there was a mistake she told me they did notify me and there’s nothing she could do. This company is so rude and unprofessional. They have an online service where you can pay your rent via card or bank account which they consider a privilege. Since they lost my payment they suspended this service indefinitely on my account. So now the only way I can pay is a money order. Last month I didn’t have the cash. I called the office and spoke to Brittney again and she rudely told me I was out of luck. So, I had to desperately go out of my way and borrow cash. Now for every month I have to drive 45 minutes and go drop off my money order to their office. I am so paranoid they will do something shady I literally video tape myself drop off the money order in their box. What kind of a business doesn’t want to take money? One that wants problems so they can evict you. They are so jenky. My complex doesn’t even have name. You make your payment to Angel 11:11, not even to a real business or person. How shady is that? I’ve watched them when they make improvements on the apartments in between tenants, and they rush the job and obviously don’t know how to renovate them properly. After one month of living here things were falling apart and the electrical was never right. They rush the renovations to get the tenants in as quickly as possible to get paid. I have heard these stories around my whole complex. The fact they didn’t realize there’s a mistake is beyond me. Like I don’t have another $ 20?! Then I started realizing why all he normal people were gone and this place was emptying out. Now it’s nothing but new people constantly. They come and go rather quick which leads me to believe they were getting scammed too. I have had nothing but problems with this company, month in and month out. It seems they are not in the business of keeping tenants, but looking for ways to evict people to get the extra money in fees. They get low-​income tenants and sell them on cheap rent. Then they do anything they can to get you evicted so they can collect, or they try to stick you with some kind of fees. I am a student that works as well trying to get by the last thing I need is grief from my leasing company. Like I mentioned, I have been here over a year and that’s how they treat me? DO NOT lease from this company. Do not let them lure you in with cheap rent. It will cost you more than bargained for believe me. This has all been like horror film for me. I hope they get it together soon. I’m sure lawsuits and 5 on your side are on the way. I am sick and tired of being paranoid about my leasing company every month. It feels like I am being taken advantage of, harassed, and conned. How unprofessional, rude, and disrespectful. Go elsewhere unless you want to be scammed!!!

This is the worst residential company we have ever rented from. They don’t get back to you when you need maintenance done, they expect you to pay for your own maintenance; they don’t fix anything. They charge you for undisclosed things. They will screw you out of money. They only care about their bottom line, they could give a crap less if your going through a horrific family issue; i.e. death, illness– nothing!