Hilton Garden Inn Phoenix Airport North

Good airport hotel. We had a bit of rough start when I called to advise to add a note that I will be arriving after midnight but clerk advised to call the TA trough which I booked the hotel. I was really surprised about this but I contacted the TA which called the hotel only to be told that if I am not arriving before midnight my reservation will be cancelled. I got pretty upset with this and contacted management trough Unilocal site.
I got a prompt answer ensuring me that this information is not true and even offered me free breakfast vouchers for the inconvenience.
At the hotel everybody from shuttle driver to front desk and waiters were very nice and helpful. The hotel itself was good and we enjoyed the short stay at this hotel.

Here for a 4 day business stay, I’m so glad this is the hotel I’m at! It’s clean and elegant. The staff are all very nice, and there’s a nice sized gym in the lobby. The yoga mats are pretty gross but all the other equipment looks clean. Wednesdays they do a manager’s meet & greet and they serve dinner with drinks from 4 – 6. Very nicely done! I had breakfast this morning and it was good! Buffet style with a made to order counter for eggs/​omelettes & pancakes/​french toast for $ 13.95. I’ve had this with other hotels for free with your stay but $ 13.95 is not bad at all. The room I’m in has 2 queen beds, tub, kuerig, microwave, mini fridge and a little bit of mountain view. I’m very happy with my stay here so far! The pool & Jacuzzi looks very inviting but I did not come prepared! I haven’t left the hotel since I arrived so I have no idea what’s near here but I think not much if you don’t have a car!

I stayed @ Hilton Garden Inn Phoenix Airport on 4÷27÷2016. When I checked out I noticed that there were some charges on my Room that didn’t belong to me; Room Service @ Night and Breakfast in the morning. I immediately advised Front Desk about this mistake and they double-​checked with the Restaurant to find out it was someone else who mistakenly signed with my room number during Breakfast. I was told that it would be removed from my bill immediately. I asked about the Room Service from the night before, but they couldn’t answer and advised that they will have to talk with the Night Manager about it. I had to leave due to a meeting I had to attend, but I was assured that that my bill would be corrected asap and those charges would be removed. I checked my credit card same night to find out that those charges were not removed. Called the Hotel and was told that they will probably credit those charges back within couple of days. I am quite disappointed due to this situation not only because I had charges on my credit card that don’t belong to me, but also due the careless way of Hilton charging his quests. I would have expected any professional Hotel staff to double check the Room # and the last name of their quest before they charge the Room Service and Restaurant Bills carelessly.

Not a business oriented hotel. They don’t get it. I’m certain its ok room wise, but don’t try and hold a meeting there. They are out of touch with business needs.

What an embarrassment to the Hilton brand. When a Motel6 has WiFi 100 times faster than a Hilton, someone is more interested in getting their hands into our wallets for an extra $ 4.95 than providing a service worthy of the brand. That’s when you know it’s time to find another franchise.

Corinne at the front desk was AMAZING !! We had driven all the way from Nor Cal in one day and she was very efficient and thoughtful! Only thing I didn’t love was the vacuum in the hallway at 9:00 am, and the cleaners loudly knocking on the doors. I understand that they need to flip the rooms as soon as possible, but it seemed excessive, especially since I later one of the crew sitting in a room :((but again, CORINNE rocks !

The hotel is actually nice and clean, BUT their management really needs some improvement. Once entered the hotel, the lady at the front desk yelled all over the hotel lobby asking what my name was, as soon as we set foot through the glass door, not waiting for us to actually approach the check-​in desk. You don’t yell at guests first off; you first greet your guests and welcome them, and then you proceed once they are actually face to face with you and not 50 yards away. Secondly have you guys heard anything about privacy and that people shouldn’t be yelling out their names back to you all over the hotel lobby??? This, was the first turn off already and we were only there for 5 seconds maybe.
And then they basically tell you that you don’t get what you book, even if you have booked way in advance, and confirmed your booking over the phone, they DO NOT CARE. We arrived just this past Saturday at 2:30 am to check in our 2 queen-​bed room and I had purposefully booked for 4 adults, because my kids are like adult size now, but little did I know that they are going to squeeze the 4 of us in a small room with only one king-​bed. This was a horrible experience after a 6 hour drive, you just do not expect this at 2:30 am exhausted from the trip. Finally they managed to literally squeeze all of us in the one-​bed-​room, with 2 roll aways; they had to stack furniture on top of each other to squeeze the roll aways in. One mattress was wrapped in a plastic bag, and with every turn my son made, we all woke up and he wasn’t even provided a pillow at least.
Dear Hilton Garden Inn, this is not how you treat your guests, just serving them off with 4 cheap breakfast coupons and a sloppy «we are sorry» note. I have been in many hotels internationally, but this experience was the WORST! I traveled with my family to Phoenix for a very special event, my graduation ceremony and your hotel ruined our experience right at the beginning of our arrival. Shame on you!!!
Just a friendly advise, book here at your own risk and expect to be negatively surprised.
The 2 stars are only given because the hotel was actually clean!
The free wifi was horribly slow!

Not my favorite of the Hilton chain. Probably wont stay there again. Customer service is pretty good but the hotel itself is more rundown than I prefer. The bed is so hard that I could barely sleep.

This place is so awesome. Beautiful. Comfortable. I highly recommend it to anybody! The bedroom, the view, the service is outstanding. The quality and interior design impeccable. Specially considering the price range.
The lobby has a beautiful touch and the interior design is finally up to european contemporary standards.
There are many nooks and niches everywhere to lounge and gather, to hide to cuddle to watch some TV, to eat & drink, to chill or do whatever you have to do on all your mobile devices.
Check out some of the pictures I made or go to their website to get an impression and an advance glimpse of your stay.
Complementary coffee, fresh lemon water, and free Wi-​Fi. A complementary airport shuttle (every hour & half hour ²⁴⁄₇) and around the area to the shops and restaurants. It’s really well worth checking in hear hours or a day earlier if you’re just traveling to get to other places.
Pool, gym and Jacuzzi round off the wellness experience. Try getting a room way up high to get an amazing view of the airport, Phoenix, the huge blue sky and beautiful color changing mountains of this magical place called Arizona.

When I have to make a quick trip to Phoenix, this is always my Hotel of choice. Clean, quiet, value priced… need I say more. The staff is always extremely nice and helpful… and I want to make a special shout out to a guy behind the scenes who was über friendly and helped me with directions and some restaurant recommendations on a recent stay… thanks Marlon… really appreciated your help.

I just check in and I am very happy so far with the impressive service of their staff. Shelly at the front desk with her fast and on point service have won me over to want to come over next time. Nur the shuttle driver was very fast. I travel a lot and I mean a lot! Through the USA and her service was to notch! The rooms are clean and refreshing, I can’t wait to come back to the room and try the bed and the rest of the room. Breakfast was hot fresh and affordable price. My waitress and host Emilia A. at the restaurant was great! She was very helpful through out the experience. So far I will highly recommend this place for your future business visit!

Sorry there was complimentary wifi just as the staff had corrected me. I confused this part with another hotel I stayed at around the same time period. The rest of my review stayed true about this hotel though. I did not confuse this with another one. The service here did not match the rate I paid for $ 148/​night on a Saturday even with AAA discount. I still couldn’t believe the front desk asked me to come to the desk in person to get a razor when I called from my room about it…
On the good note, the room was very clean and the mattress was really cool that you could adjust the firmness!!! The knob is under the sheets. The bathroom was very clean and modern as well.
Overall stay was not bad, but I couldn’t warrant it more than 3 stars because of the service and the thin walls.

Actually, my review was for Phoenix Garden Inn North. My experience was not up to the standards of a Hilton Honors program. Perhaps during my next stay my review will improve. The comments are to help future guest when determining there travel plans but also a tool for a business to notice areas of improvement. I use my check in feature on Unilocal,using my GPS so that I am reviewing the correct property. I was a guest for 4 days. I do appreciate your response as a guest. Regards. Chris

We are here monthly for meetings. The meeting service is great but the shuttle service is HORRENDOUS. It doesn’t matter that you’re 10 minutes from the airport. If you’re waiting on the half hour or hour they won’t be there but if you’re a minute late they’ll leave you. Today of all was great. The driver left 5 minutes late (no biggie I understand) and proceeded to take us 10 more minutes away (without explaining where we were going) from the airport to pick up someone else completely offsite. So the 10 minute shuttle ride took almost 30 with the delay and side trip. I would never give them my business, good thing it’s a company deal or they would lose out.

Five star for service and location. A free, airport shuttle runs 24/​7, every hour on the hour, and on the half hour. It’s only ten minutes’ drive from the hotel to the terminals. The concierge was smiling & accommodating for checkin and for storing luggage.
Four star for cleanliness and niceties, like wine at the hosted happy hour in the lobby, and a traveler’s self service breakfast on the first floor beginning at 6AM.
Two star for the room’s air conditioner which sounded like it really wanted to be a jet turbine. Also, minimal stars for the mattress which had to have been selected by a Sufi who thinks hard wood floors feel fluffy.
Great launching pad for an early flight. We signed up for this reason, and were very pleased.

Yeah, sure, it’s only two or three miles from the airport, and it’s pretty clean, has some good amenities, but, I was disappointed.
You have to kinda drive through a shady area to get here, the walls are extremely thin, the beds are hard as a rock, the air conditioner sounds like a jet plane engine! Not to mention the toilet handle needs three muscle bound grown men to push down the handle!
I also think the breakfast should begin earlier than 6:30, as many of us business travelers are en route for the first flight out.
The good news? The front desk ladies were so charming and helpful and the hotel offers an airport shuttle every 30 minutes, every hour, on the hour.
Overall, expensive for what you get. Not impressed.

I have been on the hunt for a hotel I could return to on when I go to Phoenix to help care for my mom who has an ongoing illness. HILTON Garden INN North is my favorite so far. It’s close to the airport and I noticed it offered a free shuttle service ice. The staff are friendly and helpful. The rooms are nicely appointed with a great shower (which I prefer). Sleep number beds are in the rooms as well. The pool and spa are 24hrs for adults and the breakfast was good and replenished frequently. I was especially appreciative of the clean gym area that was open 24hrs and the
business center (it had a paper shredder!). The only reason I did not give 5 stars is because there are no nearby restaurants unless you walk to a strip club 3 blocks down… assuming they have food. A rental car is a must or at least stop at a store prior to check in and utilize the room fridge and microwave!

2.5 stars. Not a bad hotel. My family stayed here for two nights a few days apart. The lobby looks nice, but the room-​level floors look somewhat dingy and old-​fashioned. Must be the brown décor. That being said, everything is very clean, which I am grateful for. I cannot abide by staying at dirty hotels/​motels.
One complaint is the fan in the heater and A/​C unit is unbearably loud. The fan turned on and off all night, and each time it did there was a wrenching sound that seemed like the fan would break. There was no way to turn to turn it off completely. After the first night of that unbearable noise, the second time around we asked to be put in rooms where the fan was not so loud. This time they put us in rooms on floor 10, which seem to be rooms for people with allergies, as each room came with an air purifier. Unfortunately, the fan was also unbearably noisy with no way to turn it off. At least the first night, the fan would occasionally turn off automatically, but this one just whirred the entire night. The beds are on the harder side, but I prefer harder beds so that was fine by me.
To sum up…
Pros:
Free Wi-​fi
Small Fitness Facility with treadmills, ellipticals, and weights
Clean rooms
Lots of parking
Cons:
Loud annoying fans
Breakfast is not complimentary
Couldn’t find any vending machine to get water on the floor except for the 5^th floor.

The hotel itself isn’t bad. Nothing mind-​blowing, really. Clean rooms, ample parking, a small pool. Kind of situated in a borderline ghetto area… but hey, this is Phoenix. The whole city is borderline ghetto.
What truly sets this hotel apart is the top-​notch staff. Like the roving maintenance guys who leave carts full of tools and painting supplies laying around the lobby or in front of the elevators in the middle of the day. Or the housekeeping staff that couldn’t handle having our reserved room ready by 4PM (So if you arrive utterly exhausted like we did, enjoy a nice nap in the lobby while you wait… and wait… and wait.) There was also the «woman» at the front desk who, after finally checking us in, cut loose a giant belch and felt no pressing need to even excuse herself.
What I’m getting at guys is that I come here for that personal touch. It’s the unrivaled class pervading the establishment that keeps you coming back, you know? Anyone can just throw up a hotel and open for business– but making the customer feel welcome, special and comfortable is an art unto itself. A burp in my f*cking face after a 5 and a half hour flight is worth a thousand empty greetings.
For a second I thought I was at the Four Seasons! Is this the Four Seasons? Well played, Hilton Garden… well played.

I’ve had nothing short of a nightmarish time dealing with this hotel, so much so that it prompted me to create a Unilocal account to review it.
I stayed at the hotel in early June of 2014 due to an overbooked US Airways flight from Phoenix to San Francisco. I was given a voucher to stay at the Hilton Garden Inn free of charge. My stay was pleasant enough (the only reason why I think the hotel deserves 2 stars) — the rooms were nice and the breakfast was acceptable. When checking out, I was assured multiple times that my card would not be charged for the room because the voucher explicitly stated US Airways would be billed directly.
About 3 weeks later, I see that, of course, I’d been billed for a night’s stay at the hotel. I promptly called customer service, who couldn’t even find my name/​reservation and insisted that I provide my reservation # and receipt (neither of which I saved, since I didn’t think there would be a need to save it for almost a month). They couldn’t find my name in the database for 30 minutes and, after being transferred to another less inadequate rep, was told the charge was done in error and would be reversed.
It was reversed a week later, but then sure enough, 3 days after that I was charged for the hotel again. I then called customer service a second time and spent about 30 minutes convincing the rep to reverse the charge. They assured me that yes, I should not have been liable and they didn’t know why I was charged again. They said I would be refunded again within 3 days. 12 days later, I had yet to receive a refund and I emailed customer service to follow up for a THIRD TIME, fully explaining the situation. A few days later I receive an email from customer service saying that the hotel in question refuses to reverse the charges (despite the fact that the hotel itself ASSURED me I would not have to pay). They didn’t give any explanation for why they wouldn’t reverse the charges.
The email provided me with the phone number of the general manager, Ken Hammac, saying to contact him with questions. I called him a few days afterward in mid-​August and left him a voicemail explaining the situation, asking him to call me back. A month later, I had heard nothing from him. I called him for a second time last Tuesday (it’s now Sunday) to follow up and have still heard nothing from him (ironically, his voicemail says «we speak success» — as much as I want to believe him, I must beg to differ).
The fact that I’ve had to reach out FIVE times over the course of 3.5 months to be refunded for a hotel I never should have had to pay for is absolutely unacceptable. I would go as far as to say this is the worst customer service experience I’ve ever had in my life. I have never been so disappointed with a hotel and will do everything in my power to avoid staying at Hiltons in the future. If you represent the hotel and have any questions, please reach out to me and I would be happy to discuss.
–Adam