HellBilly Motorcycles LLC

After many attempts to get ahold of Michael to get my Build Sheet from Hellbillys he finally responded with the following.
Conrad,
We are extremely busy and I will not be able to get to it for another week or so. This is a time consuming task. The Social Media disgrace left on Unilocal which affects our income and ability to bring in new customers was also not received well and makes it even more difficult to make this a priority.
Michael
You would think after the terrible service I received he would try to make this situation right, right?
WRONG!!! Not this guy. I can see exactly where this headed. I guess I better Call Saul!

I haven’t been here for maintence, so my review is strictly customer service oriented. My boyfriend and I came in for a lock, which they didn’t have in stock. They offered to order it for us, but we needed it right away. They kindly gave us suggestions on where we could find what we were looking for, and recommended what to buy. It was really cool of them to help us out even though they knew we wouldn’t be buying anything from them. The chill vibe makes me want to come back, and it’s good to know they can order anything you could possibly need.

I blew out the rear tire on my bike on a Thursday morning. I wasn’t able to deal with it until the afternoon. I called around, no one had the right size tire in stock. Both Victory dealers wanted $ 300 for the exceptionally average stock Dunlop and wouldn’t be able to get them in stock until the following Wednesday at the earliest. I called Hellbilly and spoke with Mike, the owner I believe, he didn’t have the right size in stock either but quickly listed the options he could order and have overnighted. I told him I wanted to check online reviews of the options before I made my decision and I would call him back. I called him back and he got it ordered. I got a screaming hot deal on a Pirelli Night Dragon, he sold it to me for the same cost I could have bought it for online and had it shipped with standard shipping. The tire came in Saturday morning, I called him back just a little past the cut off time for it to get there on Friday. Saturday afternoon I picked up the bike and she was looking great, they had washed and polished it. I just got back from a test ride and the tire was balanced perfectly no wobbles at all through long, fast sweepers. Top notch service and he got me back on the road a week faster than what it would have taken the local dealers and for about $ 75 less total cost. I had a great experience here and I would recommend him to anybody. I’ll be changing the front tire in about 3 – 4 months and when that time comes, I’ll be coming back to Hellbilly. He’s earned my business with great customer service at a very fair price.
Edit: Spelling and clarity

My husband & I took our ’01 Indian into this shop to get some work done (oil cooler, pipes, bars, added lights, and repair/​paint my fender and add a custom sissy bar). We took it in around may 7^th. So after a few months (Aug 15) back and fourth on the phone on what should be done about pipes and bars and just buttoning up everything, my husband informed this shop that he’d like to pick up with ample time to get it done (we had been out of town so we gave over 1 weeks notice that we would be back).
Long story short, we get a bike without a Fender because «their paint guy» isn’t finished, and they can’t get a hold of him. They told us a week later they still can’t get it and they have to buy a new fender and UPS it to me… Additionally they FORGOT to put the seat bolts on AS WELL!!! What if my husband and I were in an accident!!! You guys still think it’s funny! I was a 1.5 qt low on oil. And I find that I have hardware missing for the fender! The break light was also not working because they assembled the starter switch housing incorrectly. … This shop looks cool and the people seem cool, but they’re really not. When we finally got the fender the paint on it was low quality, not what we paid for. And they «forgot» that we discussed the sissy bar so we still don’t have one.
I’m telling you, DON’T TRUST THIS SHOP! Effing Thieves! … And of course there’s gonna be those «enablers» (friends, co-​workers family), try and deflect truthful reviews about this place. … Yes, Michael is a nice guy. But his WORK blows. They didn’t even try to make it right. But Hey, it’s your bike.

Mike Anderson is a cool guy. But the quality of actual mechanical service is in desperate need of improvement. I took my bike in for new handle bars (spent over $ 1,000) and it took forever to get done — over a month! They caused some minor damage on the LEDs on the tank and could not fix it back to the way it was. No apologies, no attempt to «make it right.» I had to make 4 or 5 trips just to get the Neutral LED light fixed that they broke. They still could not fix it so I just said forget it and took it elsewhere. I will not return or recommend this place.

I took my stock Sportster 1988 and made a custom bike that all people can enjoy he has a very fair prices and what he doesn’t have you can order FAST everything I ordered I got in about 2 days very fast service friendly service and the fact that he’s a marine as well as I am made it even better. If you’re looking for a custom bike to be build from the ground up had a good cost talk to Michael.