Greulich’s

Worst auto repair shop. Not reliable not honest. Brought the vehicle in for one specific issue. They did a diagnostic and with in trust decided to get this repair done that costed $$$ to find out that wasn’t the issue. The issue was still happening so brought it back to say it was something else that will be costing $$$$. So frustrating to not only find out it will be costing you more but that it was never fixed for what you originally brought it for. The trust and integrity of this place is gone. I honestly don’t recommend anyone should bring their vehicle here.

i will never go to to this shop again!!! never!!!
the front desk employee — scott was horrible to me! i went in for an oil change and was told i needed a power steering pump and maybe a battery. when i ask several questions regarding the repair and prices he became belligerent, rude and disrespectful.
he told me and i quote” people like you are the reason america is in the shape it’s in now! he called me cheap and said i was pushing his buttons.
what??? was i pushing his buttons by asking legitimate questions regarding the repairs he suggested? please!!!
then…i paid my bill for the oil change (and by the way, they put in regular oil, after i had specified synthetic oil!!!) so they changed it.
last but not least, when i left, scott gave me the wrong car keys! ha! one final blow to his incompetence and poor customer service.
i called the corporate office to place a complaint.

The mechanics at Greulich’s are trustworthy and I’ve had nothing but good experiences in taking my car here. Plus, their rate for synthetic oil changes is competitive.

First of let me start out by letting everyone know I have been going to this shop for over 4 years with both of my cars. My first car has over 120,000 miles and continues to run brand new. I have been to them from simple oil changes and yes they do replace the filter, to putting in new alternator and power steering pump. One day my alternator went out after being replaced. Called them up and told me to get it to them and after discovering it was the alternator, they replaced with with no hesitation and no extra charge.
I also told them my brakes needed to be replaced cause they were making a noise every time I stepped on the brakes. They went out of there way to look at it and told me nothing was wrong with them that there was just dust between the pads. Cleaned it and was out in no time.
I can go on and on about my experience but will leave you with this: If you want an honest shop who backs the work and uses quality products, this is the shop. The staff is friendly and gets work done in a timely manner.

They are a bunch of scammers. Before you go here check the prices elsewhere because they will not let you leave with a running car no matter how small the issue. I went here once a month ago and something that should have cost $ 100, cost $ 800 and they still didnt fix what they were supossed to. Watch out or just dont go. I found them on here searching for someone honest to fix what they were supposed to. There are many honest and reasonably priced repair shops, this is not one.

Don’t take your vehicle here unless you want to fix something other than what it’s there for. If it wasn’t broken before you brought it in, it will be when you leave. And it’s not going to be a cheap fix. They gave me a paper with a list of problems and no estimate of cost to fix it. Reading the other reviews, looks like they may do this on purpose in order to hike the price later. Not good business, boys. And what the hell kind of place offers deals on oil changes that does not include the oil filter!?! Update: so I took my truck to a diesel mechanic. There is now, in fact, a half inch crack near the #5 injector of my diesel fuel rail. Of which is not «normal» wear and tear on a diesel truck. It’s upsetting that I cannot prove that it was not leaking before we took it to Greulich. However, I know that it was not, because there is nothing on the ground under where I park my truck at home. Nevertheless, the diesel mechanic we are using is charging $ 300 less to fix my fuel rail.

I took my car in for a window regulator. First they quoted 270 but when I picked up the car they tried to charge me 500. I would not pay and somehow the price dropped again. They even added some charges to the bill they could not explain.
Then I got into my car and the power steering was shot. I could not even turn the steering wheel. I told them about it and they accused me of trying to get free service.
Avoid these guys they are gonna break thing on your car so you go back to them for repairs.

Great bunch of guys, helped me with saving money on my Prius battery replacement. They are very informative and knowledgeable about what they are going to do. I had an issue with my car and they got right on it and back on the road

Good and dependable. Always professional. I have been coming here for 10+years.

If only I could give zero stars. Every woman’s nightmare – a mechanic who finds it necessary to pad the bill with ridiculous repairs and high costs, and then accuses you of badgering them if you have any questions! I brought my car in for an oil change and the check engine light was on. When the technician asked me if there was anything else, I brought up that my ac was working fine but sometimes it didn’t keep up when it was extremely hot outside.
Fast-​forward to 6 hours later when I get a call that I supposedly need a new compressor, a new condenser, a new valve, and new lines – all at a cost of $ 1975!!! The o2 sensor the check engine light was on for was going to run me $ 525 alone… are they insane???
They must have taken me for a different kind of woman. I let them know I’d be coming to get my car in the morning and none of their suggested repairs were authorized.
So I pick up the car this morning and have to get a 15 minute speech from Scott, the manager of the store with three cans of red bull on his desk and a mouth full of BS to go along with it! After being talked down to, he offered to bring the price down to 1500 for the ac and 260 for the sensor part only – not installed. Again, no thank you!
And for the kicker – ac won’t work at all now. The only thing that’s changed with my car sometimes struggling vs bring completely broken was a trip to this shop. When I called to ask if they could have disconnected something in the diagnosis and not reconnected it, Scott started talking over me and saying he wouldn’t be accused like that, told me to take my car somewhere else because it was broken, and disconnected the line.
Wow! I mean, I’m obviously not speechless, but the audacity of something thinking «here comes easy money» when a woman walks through their mechanic’s door – do not use them. If only I’d read Unilocal first!

At an appointment for an oil change I was told that they no longer wanted my business because I didn’t represent enough of a profit for them. Because I have a newer car with an extended warranty they only want customers with old beater cars that have a ton of stuff wrong with them. After reading some of the other horrible reviews it seems they ALWAYS find lots of needed repairs. WORST CUSTOMER SERVICE EVER!

I needed to write an update as I am disappointed in one thing I was told in regards to the 90 days same as cash. If you are in a bind and need to go on a payment plan, you may want to consider other options. The bank they use to finance whatever balance you owe is a serious rip-​off. It will take you forever to get out of the hole unless you make huge payments (which of course, if you could afford, you would;t need the financing). The bank they use charges $ 2.31 a day in interest so by the time your monthly payment rolls around, ²⁄₃ of it is already back on your balance. If I would have read the fine print I may have reconsidered using this service but what can you do when you need your car? Just another example of people with money preying upon those who don’t. This is as bad as those payday loand that thankfully went away…

PEOPLE BEWARE!!! I am very disappointed after this place was recommended by Discount Tire Place!!! All I needed was an alignment, brought my car in just for that, and I get a call later stating my car can NOT be aligned because the bush arms and axils are broken, my brakes need to be replaced and my transmission fluid is bad…$ 1100 worth of repair… R U KIDDING ME???
I told them that I have a regular mechanic that I have used for over 15 years, this is my best friends husband, he owns his own shop, and he will check it out for me he does everything else EXCEPT an alignment because he doesn’t have a special machine for that…
So I take my car to my friend, he checks it out & says, the only thing that needs to be replaced are the breaks… everything else looks good. NO BUSH ARMS or AXILS are broken… I was so shocked, this Greulich’s Automotive tried to RIP ME OFF, and that’s sad that it probably does to sooooo many other women.
I will NEVER give you my business, and I will take this to BBB, I will tell the whole Discount Tire place NOT to recommend anyone to you, and I will tell everyone NOT to come here as well.
Very disappointing and aggravating, especially knowing the fact that women not know much about cars, YOU take advantage of innocent people!!! If I could give you zero stars I would!!!

Worst customer service ever– I did not like the way I was being talked to. I had asked one simple question regarding oil changes and I was given an answer to which the guy made me feel was the stupid question ever.
Nothing was discussed with me about cost except I said I was using a coupon for a flush. When I went to pay i was given a price with out the coupon and and when I mentioned the coupon they guy looked frustrated with me that he had to redo the math.
Their print outs are horrible with explaining the true costs of things.
They said they would never use synthetic oil in a 7yr old car, almost that that was the stupidest thing they’ve heard of, that conventional oil is the only thing it needs. Ummmm yeah that’s not what dealerships say– you can put synthetic in anything!
I was told I desperately needed needed brake pads that they were in the red zone and I went for a second opinion and I was told my pads are normal.

I just finished the final leg of age-​related repairs on my car. The car is running smoothly and I had great service again. Glad to be done with car work, but will not hesitate to take my car back to Greulichs when needed.

Sloppy work, terrible customer service. The employees here neglect all responsibility, my car was left a greasy mess. I could give you an entire story but I just want to be done with this place. This was by far the worst shop experience that I have EVER had and they are not even deserving of the one star. Not only will I not be going to this location, but any Greulich’s location ever again.

The team of mechanics that work for Greulich’s Automotive strive for finding and assessing the problem (s) on the cars and trucks brought into them for repairs.
My son recently had his car towed to their shop for repairs. They were really good at looking at and diagnosing his car’s problems and calling the warranty company to see what would be covered and not covered. Mike, the asst. mgr. kept my son informed every step they took and assisted us with getting the part (s) needed to make the repairs; it made for a smooth and stress free process. They were quick to get the repairs completed so my son would not be without his transportation too long.
I would highly recommend this auto repair shop as they are honest, knowledgable and helpful. Their prices are reasonable and affordable.

Worst customer service I’ve ever experienced. After having oil changes done here for several years by front desk staff that were wonderful, staff changed and this visit was the rudest experience of my life. I’ve never been treated with such total disrespect and rudeness — all because I did not have them do a transmission flush they recommended at my last visit.
I ended up leaving without having the scheduled oil change done.

I have always had good luck with this establishment. The guys are wonderful and fast and efficient. I would recommend to everyone.
Ella Evans

I have been coming to Greulich’s Automotive for years. I found out about this place from a friend and it was close to my work, so I thought I’d check it out. I had to to get my electronic seat fixed and an oil change. I didn’t have a way to get to work since I needed to leave my car there, the manager actually drove me to and from work so I can get my car fixed.
Just a month ago, I needed my back light fixed and they did it for free. I also, came back for a circuit that was out and they did it for $ 30 when Nissan was charging me $ 160. I didn’t have cash on me, so they said I can come and bring it to them whenever! HA! I did come back with $ 30 cash a few days later! ;-)
I have always had a GREAT experience here and recommend Greulich on Greenway to anyone!