Greencraft Interiors

Poor customer service and followup. Messages on machine have gone days unanswered, this is primarily because nobody answers the phones. My appointment scheduled to get cabinet doors repaired was a no show, I am still waiting for a call back to reschedule a week later. Only reason they are getting two stars is because the installers were on time and worked quickly. (Must have been subcontracted)

This has been a very positive experience from start to finish. Everyone at Greencraft is top notch! First, Cody came to measure for our new kitchen cabinets. He had some wonderful suggestions. Working together with our designer, Mike at Home Depot, we now have the kitchen of our dreams! Levy and Jose came yesterday and installed our new kitchen cabinets in less than a day. They were very professional and outstanding craftsmen! You couldn’t ask for nicer guys! Everything is perfect AND they even cleaned up and mopped the floor! We can’t thank you all enough!

Well, I was glad to see the other myriad of reviews that throw this company under the bus. I also feel that for Home Depot to continue this relationship is detrimental to their reputation and bottom-​line. To get the work completed I instead relied on my contact at Home Depot Arrowhead Ranch (thanks Jen!) to contact Greencraft. What Greencraft does is basically middle management, they simply work with the sub-​contractors to get them to your home. But they do it so poorly. You call, no answer. You leave messages and they are not returned. There scheduling is not realistic. Adam, who installed my Andersen French sliding door, was asked to get a 7-​foot door installed before arriving at my home from 8−10am!!! How would that be possible unless he started at 1am. Anyway, obviously he arrived at around noon instead. With the stucco repair that was secondary to the door installation, there wasn’t even any calls from Greencraft… the subcontractor, Jim, called me himself… which didn’t go well as far as scheduling. In fact he wasn’t even willing to do the work he sub-​sub contracted… LOL…geez what a mess. Which leads me to believe that Greencraft has little to knowledge of quality control of the work. Why I am not just leaving 1 star?! Well, the guys who did the work were quite skilled. Adam, the door installer was terrific! Rene, the stucco guy, was really skilled at his craft! Phew, that’s the silver lining or man oh man would I be rioting at Home Depot right now…

I ordered a new door from Home Depot and had them set up an installer. Other than being late to do the job they did a great job and the door works and looks great. The two men that did the job were both courteous and professional. Thanks Mike and Esteban.

the 800 number doesn’t work, the 480 doesn’t work… they don’t answer emails. they don’t respond. can’t speak to quality of work, as i can’t even get them to return a call. why home depot uses this company is beyond me.
HORRIBLE.

Honestly they don’t even deserve 1 star… worst experience ever!!! I purchased a security door through Home Depot and paid to have it installed. Green Craft is their contractor and I can not believe Home Depot still uses them. My door was not properly installed and caused damage to the door frame. Home depot had to replace the door and ended up refunding the installation fee as it took over 6 weeks for them to complete. Tanya who schedules the appointments does not return calls and is either overwhelmed or just doesn’t care about the poor quality of service she provides. I would not recommend this company to anyone and will never use them again. Bad choice in contractors Home Depot, they will cause you to lose business.

The 800 number does not work, the 480 number does not work and they do not answer their emails either.
I’m just glad the guy measuring did not show so that I found out prior to signing a contract through Home Depot.
RUN AWAY.

If I could give them zero stars — I would.
I purchased a back patio door through Home Depot and Greencraft is the company that does their installations. To be fair, Home Depot also dropped the ball with my order but Greencraft was also terrible. It was nearly impossible to ever get anyone on the phone, despite their hours starting at 7:00am. I also could never get a call back when I left a voicemail so I just had to keep trying.
My home was burglarized and my back door was left mangled and I essentially did not have a back door so I wanted one installed ASAP. Home Depot told me it could be done on a certain date and that Greencraft would contact with specifics. On the day I was told it would be installed I was finally called by Greencraft around 4:00pm and told all they would be doing was measuring and the earliest I could get my door installed was more than a week later. Jesse, the guy who did my measurements, was very pleasant and polite. He was the only thing about the company that wasn’t terrible. Their customer service is terrible. I now understand their policy of measure appointment first then door installation — my only problem was that it was never communicated to me and I was told I would have measurements and installation done the same day — especially considering I informed them I had no back door!!!
I would not recommend them. Terrible service and a waste of time.

Scheduled through Home Depot to have two patio doors measured and interior doors. They give a five hour time slot to wait — last week, noon — 5pm, NO SHOW. This week, noon — 5pm, I called them directly at 2:30 to make sure they were coming, Yes! Kevin will be there by 5:00 and will call 30 minutes before, NO SHOW (oh, and they close at 4pm on Fridays). I can’t imagine if I actually wanted to order some doors how that would go (from reading the reviews, pretty poorly). Miserable.

Today we had two security doors installed. (Greencraft Interiors) All went fine, installer did a fantastic job and he was on time. Cleaned up any mess, was very professional. Now if only their customer service was this good.

Greencraft as a general working through Home Depot, great if you want to see how long a small project can take! A whole house build would have been long on its way, as opposed to the small kitchen remodel taking approx. 3 months. Use a different contractor. In fact I’m trying Lowes for my next kitchen remodel in a few weeks. I done three kitchens in less than 3 years and thankfully I used my own contractors for mine! Moms, lets just say it was a total cluster and I’m still working on getting it right.
Don Dole
Scottsdale

I can only speak for myself but I have used Greencraft Interiors several times via Home Depot. The experience was positive from the guy who did the measuring to the crews who installed the doors. One door in particular was difficult as it was necessary to build up a threshold and modify the header. They did a walk thru with me after the job to make sure that everything was to my satisfaction. I am extremely satisfied.

This company is not worth your time or money. They hire individuals who do not take pride in their work and deliver subpar results. I ended up with Greencraft Interiors via Home Depot when I bought all new interior doors for my house. I should have called around and gotten estimates from local door installers instead of going with the big box store. That still doesn’t excuse the poor install quality.
Basically there are several doors that aren’t hung right, as in they don’t shut properly, there are large gaps in the seem between the door and the jam. Also, the trim was supposed to be installed with the bi-​fold closet doors, it was not. I ended up installing that trim because I had a painter scheduled and they couldn’t fix it before the painter was due to start.
I called and complained. They sent out Brian, a project manager. He took some notes and said he’d schedule a guy to come out. Haven’t gotten any calls back. Completely annoying working with this company. Please spare yourself the trouble and go somewhere else.

I purchased a kitchen remodel from Home Depot. The cabinets and countertops cost approximately $ 6000. They use GreenCraft Interiors as the installer of choice. GreenCraft came over, measured, did the plans and wrote the bid. Without dissecting the entire over inflated big, one big ticket item included was demolition and removal of the old kitchen cabinets. GreenCraft’s bid for this service was $ 1,780.00
There are a total of 8 cabinets. To make a long story short, I used Starburst Building Suppiy (a non profit business) to have the demolition done. Cost? $ 125.00. The two gentlemen they sent were clean, professional and efficient. They were here a total of 1 hour and 15 minutes, removed counters, cabinets, countertops, disconnected plumbing, appliances and swept the kitchen. GreenCraft interiors charges over $ 1500 an hour for this service. Home Depot’s manager defended their pricing policy though was unable to explain why a figure of almost $ 1,800 dollars was justified for one hour and 15 minutes worth of work. I am not suggesting GreenCraft is shoddy or does bad work, I have no evidence of that fact. I am suggesting however, they pad their bills, overcharge customers and have no qualms of making gigantic windfalls from unsuspecting persons. Use them with caution, review the bid, get second opinions from other contractors before you use them. They cannot be trusted.

This company works for Home Depot as a sub. They are rude, never on time and their work is shoddy. I bought a door and they were assigned to install. The first door was measured wrong. The second door they damaged and when I tried to complain they threatened to cancel my order. They are terrible.