Going Places RV

Unfortunate that Jordan was not the staff on hand that weekend. He is only going off claims from his unhelpful employees. You would think he might give the customer a little more customer service. But just like his staff they don’t seem to know want that is. He took his employees word and dismissed mine. Rene yelled at me and cursed at me untill I finally hung up the phone. That is not a responsive way to talk to a customer.
I did not deny them entry. They came once attempted to fix it and it did not work. When they came again we were not there. And the bedding not being the amount we ordered, he refused to accept that maybe they made a mistake. Things like that happen sometimes. I was offered a $ 50.00 discount that’s all. That doesn’t even reimburse me for the bedding that was not provided. I denied the discount because I was insulted that Jordan would not at the very least underatand not only were there problems with the water but there was not the correct number of bedding. Your skin and hair doesn’t smell after a clean water shower.

My husband and I rented a travel trailer from this place on Labor Day weekend. It had lots of cosmetic damage. Two months later my credit card was charged another 100 dollars. When I spoke to the owner she told me we bent the stabilizer jack. That was one of the many things already broken on it. She told me she is charging me anyway. They said they would inspect it and call us. They never did. When I spoke to her about it she was very rude. I informed her I would be contacting the Better Business Bureau. She told me «I hope you do!». Lesson learned. We will never rent there again. I took pictures of the trailer before and after. It will be useful when I contact the Better Business Bureau.

Do not waste your time here. Move on to another agency. Their back office is unresponsive and does not appear to like money. I sent several emails to the owner Renae Canon to confirm my reservation. I also made 3 phone calls and in the last phone call was told I would have a confirmation of my rental agreement the next day. To ensure my trip would go off as planned I booked a hotel in the area as a plan B due to their lack of responsiveness. I was able to find another agency in town who was very responsive and settled the details of my rental and took a deposit all in one very friendly phone call. If you are using these folks it is probably to take some much earned time off and quite frankly this has been a huge headache. Just to make my concerns real take a peek at the email exchange (and dates) to see if this is the kind of service you want from a rental agency.

We rented one of their rv’s to take our FOUR kiddos to The Grand Canyon over 4^th of July this year. We won’t make that mistake again. Neither TV’s audio was working and they knew that when we picked up rig. Told us it was probably the DVD player, so we hooked up r’s and still no sound. We had 2 duck tape a speaker bar 2 the tv then run extension cord ghetto taped 2 ceiling so the kids could actually hear their movies on the long drive. This place didn’t even pro rate the daily fee. Junk!

Going Places RV Rentals came to my family’s rescue when we arrived in Phoenix, AZ, but that heroism was short lived. Our initial company couldn’t supply us with our RV the last minute and after calling many places GP was the one company that had an RV available for the dates we needed. Being a last minute rental we agreed to pay for their insurance and to pay the 3% fee for using a credit card.
We had never driven an RV before. When you get into the RV you are given a five-​minute walk-​through on how to use the millions of buttons and gadgets that come with this 35-​foot beast. They do not provide you with so much as an instruction manual to help you in getting up and running. If you have a problem you have to call — but be aware that nobody picks up the phone before 10am and after 5pm.
On a hot 120-​degree day on our way from Grand Canyon to Las Vegas the generator kept shutting off while driving. Many calls were made to the company for guidance but all we received was a «we will get back to you» message over 4hrs. It was extremely hot and my 74YO mother was in the RV devoid of A/​C. By the time we arrived in LV nothing had been resolved and they suggested that we have the oil in the generator checked.
Once in LV we plugged in at the RV Park (so as not to have to rely on the generator) the A/​C was blowing HOT air and the circuit breaker kept tripping. We called one last time before they closed at 5pm and DEMANDED that a repairman come and fix the problem. Alan, the repairman from «At your service» finally came and made some temporary fixes (it wasn’t the generator malfunctioning but a glitch in the A/​C that kept tripping the breaker and shutting off the generator), allowing us to sleep comfortably that night. The following afternoon was just as hot and just like that (we didn’t even go near the thermostat but later were blamed for user error) the A/​C started blowing HOT air again. Being a Saturday the company wasn’t able to get a repairman out there so they told us to turn the unit off and offered to put us up in a hotel for the night. The following day we were off to Lake Havasu, as we needed to break the trip up from LV back to Phoenix, not thinking that my elderly mother could survive a six-​hour drive straight through to Phoenix in a non-​A/​Cd RV. GP again offered to put us up in a hotel and made the arrangements in their name and credit card.
When we arrived back in Phoenix GP was overly apologetic for us not having A/​C for the previous three days. They said that they would look into reimbursing us for the days where the RV wasn’t functioning properly, refund taxi rides to and from the RV parks to the hotels, and even pick up meals since we weren’t able to cook our food. They even handed us $ 200 in
vouchers to help smooth things over. We were ready to chalk this up to an experience and the one that we would never attempt again.
That’s when things went even further south. Upon our arrival to the airport,
Renee (the owner) sent a number of text messages stating that the A/​C was currently working perfectly fine. She made insinuations that whatever went wrong when we were on the road was due to user error and not anything else. We drove and worked the RV for four day perfectly, but all of a sudden we didn’t know how to work it? It plain and simply wasn’t functioning properly while we were out in the blistering 120-​degree LV heat.
A few days later I check my credit card and found charges that were not authorized. Because the A/​C was currently working we were now responsible for the hotel charges ($ 388) that they offered to put us up in. Not ethical in the first place, but don’t you think that a company that was supposed to be reimbursing you for your rough ride would give you a call stating that they were now charging you instead of reimbursing you?
In addition to the hotel charges, they placed $ 1000 worth of undisclosed damages on my credit card. You would think that there would be a phone call or an email explaining any additional charges associated with the rental if there was damage, etc. I called Renee to see what was going on and she was by far the most unpleasant and condescending person to deal with over the phone. According to Renee it was an estimate but now weeks after returning the RV I am still waiting for an actual invoice and pictures proving the damage. It’s simply unreasonable not to have everything documented before handing it over to another person where they could potentially (if there was any damage to begin with) be doing even more damage.
As a family we made the most of our vacation in horrific circumstances. But everything having to deal with Going Places RV Rentals proved to be a nightmare. If you are set on taking your family vacation in an RV, do yourself a favor and use a different company. Do your research and make an informed decision but if you ride with them you are basically just throwing your money away.

My wife and I were fortunate enough to rent from Going Places RV for this years Country Thunder trip. The office staff (Jordan) and the service staff (Dustin, Louis) were extremely friendly, helpful and courteous. I will rent from the Going Places RV team in the future and would recommend you do the same for your RV or trailer needs.

If I could give this company 0 stars I would. They rent substandard RVs complete with half full gray water tanks. I guess that stands to reason when the gas tank was barely half full… The queen bed was a joke, most of it hanging off the platform so not even 1 person could sleep comfortably, let alone 2. When I called to complain all I got was attitude from the owner (manager?) Renae. Stay away from this place. Spend your money elsewhere.

I rented a trailer based off of their description they gave me. It was horribly misrepresented. Upon delivery the company did not empty the dirty water tank! After half a day of being in the trailer with out using excessive amount of water, the «bath» square over flowed. The owner Renae was severely rude and unhelpful! After me and my newborn baby had to leave and check into a hotel She refused to refund the remaining amount because we signed a «contract». There was no empathy for scamming us and setting us up. Not only did she said «I don’t care about losing you as a customer» she also said «there’s nothing you can do because you signed a contract». She’s right, we signed a contract, but we CAN DO and ask other potential clients/​customers to do what’s right by boycotting this scam.

I rented a Class A motorhome from them a couple weeks ago and I must say it was one of the best rental experiences we have had. This will be the 3^rd time I have rented an RV, and I have to say they are the best we have dealt with in the business. From start to finish everything went really smooth. Really reassuring when traveling from Portland Oregon to Phoenix Arizona to rent an RV. I plan on renting another one next year from them as well. Thanks again and keep up the good work.

This is the WORST RV company we have ever rented from! They tell you a quote on the phone then add 4% to cover their credit card merchant fee if you choose (like 99% of people in 2013 would) to use a credit or debit card. Then they say the gas tank will be full; it wasn’t. The list goes on & on but we went back after we returned to confirm they I elected the RV & everything was good. They said it was fine & then charged my card an additional $ 90! If you absolutely MUST use this shady company, USE CASH so they can’t keep taking your money! They can’t be trusted! D– ON THE BBB WEBSITE!