Floor & Decor

I went in this past weekend and was assisted by Edward. He did a great job assisting me with purchasing tile for my bathroom. He spent a lot of time and gave me many options for what I was looking for.

Great place lots of ready made samples so super nice to see what tiles might look like on a wall/​shower. Also J. C. Was very knowledgeable and helped us find everything we needed — he gave us awesome customer service. Will always go back.

I haven’t seen a store with more selection. Prices are as good as I’ve seen. Very well organized, easy to check out lots of choices. Prices cleared marked, well lighted, wide isles. I had 4 employees ask if I needed help within the first 3 minutes.

Over-​priced, meh selection and the knowledge of the staff is quite abysmal. If you can help yourself or already know what you need it might work, but if you need ANY assistance at all, you had better bring it with you.

Very friendly knowledgeable people. Wanted to purchase a specific wood that they were completely out of stock on. They tracked down two skids of it in California and have it shipped to my house within four days. Very impressed! Their manager took the time to make sure that my order was correct and also informed me that some of the trim pieces were going to take up to four weeks to get in but got the main flooring needed in right away.

Fabulous. The selection of flooring material is incredible. It puts the big box hardware stores to shame. Great service. Terrific selection. They took over a closed J C Penney at Colonnade Mall. The store is stocked with everything I need for flooring, bathroom remodels. They supplied us with contractor lists for installation. The contractor who gave us a bid was extremely professional and ROC licensed. This is the place to go for flooring.

Just left the Phoenix location in total disgust. Where was Rudy, the Superman of the Store? I was looking for specific tiles, Youngster on the floor got a middle-​aged female to assist. she checks on the shelf– no more boxes on the shelf. walks away with a grimace on her face– yes Lady, I did see you making faces at me in work clothes and my pregnant daughter– who was to benefit from the project… Bet you didn’t think that far… When she comes back she quips that this store doesn’t have the tiles, but the Glendale store does. I could buy the tiles at the Phoenix store but have to go get them at the other location… WHERE IS THE OTHER LOCATION??? There are better ways to convey you don’t have the merchandise in stock– even better ways to suggest a different location that does.
Now why would I spend my flooring budget for the Bamboo I had my eye on at a location/​company that has youngsters on staff that don’t know enough to assist– or keep Mrs. Ratchet that drives customers to the competition.
I will still get my flooring and my tiles– thanks to prices-​match– from somebody else with better customer service skills. Oh, and I don’t even have to install it– that’s included.

A super floor store, with no other décor (do granite kitchen counter tops count?). It can be slightly difficult to get an employee’s help, but when you do, they have MUCH less attitude than, say, Lumber Liquidators, while also being MUCH more helpful than Lowes. I will say the employees at Lumber Liquidators are somewhat more knowledgeable about their product line though, and that LL doesn’t have ridiculously long wait times for special orders (I was quoted 8 months for one laminate at F&D!).
Their selection is gigantic. It can definitely be overwhelming! They have much more in stock than a Lowes or Home Depot or than what a small speciality store (LL) will carry.
Their selection of plain, decorative, and mosaic tile is enormous, plus they have some counter tops, marble, laminate, hardwood, slate, and everything you would need to install, seal, and clean.
Pricing is comparable to Lumber Liquidators on sale. I definitely like the «always low price» warehouse aspect of it, compared to the «mark it up to sell it on sale» LL strategy. However, they sell the pad to their laminate separately, while LL has it attached, and I can vouch for the quality of LL’s product.
I would definitely recommend this store to anyone looking for any kind of tile or flooring. The parking situation is very easy, as they took the former Mervyn’s spot that always has plenty of parking off of Highland.

After providing a detailed explanation of my project, the staff sold me a tile cutter that would not cut the size of tile that they sold to me. The cutter ended up chipping about 30% of the tiles. At first I thought the blade had gotten dull so I replaced it. I still had issues. Finally, I realized that the tile cutter they sold me was not only a very poor quality cutter but could not be configured to properly cut larger tiles.
I went to Home Depot and bought a much better tile cutter and the rest of the tiles cut perfectly. When attempting to return the tile cutter to Floor & Décor they told me it had been used and not returned within 30 days so even though this was the machine their staff told me to buy they would do nothing at all to make it right. In fact one staff member simply stated that he was not empowered to do anything for me.
Floor and Décor is like the McDonalds of flooring. I will not trust the advice of such an inexperienced staff again. It was foolish to trust them in the first place. The average age there is around 20 so just how much experience can these children have at anything?
From now on I trust the advice of those who have done a project with their own hands.

Bought our wood flooring and tile from this store. Bill spent 2 hours with us helping to select our wood floors, and he was very helpful. I came back the next week and designed 3 bathrooms with Bill. He was amazing at putting flooring, wall, and accent tiles together. We shopped for 4 hours straight, filled 2 carts, and then he meticulously loaded all the tile into my vehicle. Bill is talented, joyful, and first class all the way. This store is clean, organized, and has a huge selection. The manager Heather introduced herself and shook my hand. Great customer service all the way. Financing was a 5 minute procedure at a kiosk. Take the amount you are approved for on the kiosk print out to the register when you check out. Love the 0% for 16 months deal. Don’t waste your time at other stores. This is a one stop shop.

This place is the worst — has the potential to be best but they have blown it. You order and pay for your tile, and they tell you they have it all in stock but when you go to pick it up, they dont have it and tell you that you have to drive to another location to get the rest !!! Really??? they refuse to transfer inventory between locations as needed and expect the customer to drive all over the city tracking down the missing pieces of an order that is already paid for! wow, total crap and im nevver buying from these idiots again. good luck. If you buy from them, make sure you leave with your entire order same time as you pay.

Yahoooo! Finally a store staffed with friendly and knowledgeable people. It’s like I died and went to tile heaven. I was very excited to hear a location was opening in central Phx, and even more pleased after visiting the store.
My former contractor (had to give him the boot) didn’t measure my showers correctly and I was short about a ¼ of my master shower on tile, which only the Phx location seemed to have in stock. Problem: they weren’t open yet. After a desperate plea to the Tempe store, the store manager, Heather called me from the Phx store. Heather was quick to pull what i needed and allowed me to go purchase it in the middle of setting up for their opening. I’m really thankful for heather and her staff and won’t go anywhere else!

The newest store with the nicest staff. Nothing but helpful and friendly people, great prices, selection and location. Alyssa made my returns and purchases a breeze. Welcome to the hood!

RUDY was AWESOME!!! Even though he’s the assistant department manager, he took the time to understand my needs and helped me to pick out the best tiles and supplies for my project.
The ENTIRE staff made the buying process EASY!!!

Rudy was awesome. He was a great help for hours!!! My friends kept relooking, changing her mind. All over the store. Rudy was soooo patient… Listening and giving opinions. Even drawing a diagram. The store is overwhelming with choices.

Kyle was super helpful I wanted to put flooring vertical and have the cool barn board look on my walls. He showed me over 20 products to do the job.
This has a less intimidating feel than az tile and I think a larger selection.

My sister and I came in today to look at the store and Rudy helped us. He was very professional and knew his products well. I would definitely recommend this store for all your flooring needs.

This place is awesome!!! The only place I will go for my flooring needs. The prices are low and the customer service is outstanding! The staff was so helpful in answering all of our questions and helping us make sure we had everything we needed for our project.

This is your one stop shop for any tile or other flooring. The staff are very professional and make your shopping experience five star. Thank you so much, our company is extremely happy with this store and the location.

My husband and I went to this store for the first time looking for tile. Wow! Do they have the selection and the best prices around. Also, a very knowledgeable staff. Kyle was awesome! He gave us an education in tile and answered all of our many questions. He obviously new his products. We will definitely recommend Kyle and this store.